Operations Supervisor United States
Resume:
Kimberley Rae Heintz-Bongermino
** ******* ** ******, *** York 12302
Mobile: 518-***-****
Email: ad7h22@r.postjobfree.com
Work Experience:
NYS Program Examiner
Office of the State Comptroller
110 State St Albany, NY
2/2024 – Present Salary: $52,000 USD Per Year
Duties, Accomplishments and Related Skills:
Perform audits under the supervision of an Examiner in Charge in accordance with applicable auditing standards. Analyze areas for audit, help establish scope and areas of risk, evaluate systems and procedures relating to audit areas for compliance with applicable rules and regulations. Ensure that proper and effective controls are in place for areas under audit. Use various computer platforms to meet audit objective(s), prepare audit workpapers to document each step of the audit and conclusion. Prepare preliminary audit findings, discuss findings with auditee representatives, participate in conferences throughout the audit process.
Revenue Officer
United States Treasury Department
375 Bay Road Suite 106 Queensbury, NY
8/2009 - 6/2023 Salary: $82,000.00 USD Per Year
Duties, Accomplishments and Related Skills:
Work specific case load of delinquent tax accounts to resolution. Generate and issue appropriate notices, as per the Internal Revenue Manual. Make field calls to individual taxpayers and businesses. Making taxpayers aware of various alternatives, such as Offers In Compromise and Installment Agreements. Refer taxpayers to Taxpayer Advocate Services when necessary. Investigate whether taxpayers legitimately do not possess the necessary resources to satisfy liabilities by interviewing taxpayers, consulting financial records, searching County records to verify assets and issuing Summons when necessary. Use judgment in determining when or if to garnish wages. Follow up when taxpayers fail to send returns or miss deadlines. Initiating administrative and judicial actions. Focus on collecting delinquent taxes from individuals and businesses according to current tax laws.
Proficient in the area of internet research and asset location.
Consistently received monetary achievement awards for outstanding performance.
Supervisor: Gregg Pawlowski (retired) Verification through "The Work Number", 1-800-***-****, Agency code 10114
Documentation Analyst/Operations Supervisor Backup
JP Morgan Chase
1 Marcus Blvd Albany, NY
2/2007 - 8/2009
Salary: $35,000.00 USD Per Year
Duties, Accomplishments and Related Skills:
Reviewing auto finance loan contract packages against checklist in applicable on-line booking system, using independent analysis and exercising judgment to determine if applicable standards are met, identifying contract package irregularities, utilizing available resources for resolution preparing packages for return to dealer for corrections communicating relevant issues to Loan Officer and escalating appropriate issues to supervisor, providing application entry and processing support for instant credit applications; conducting 100% quality audits on contracts booked the prior day and balancing contracts to database reports, as well as ensuring that all systems have been updated. Also, providing support to sub-prime dealers in the completion of loan packages required to provide financing to customers, analyzing and advising dealers on the acceptable retail contract versions and other documentation to be used in accordance with company legal standards, disseminating information to dealers to keep them current on changing company policies and procedures regarding the loan process, and funding contracts upon acceptable loan package submissions. Acting as backup to Operations Supervisor, responsible for all duties within that position.
Supervisor: Anji Trinci Giardenelli 518-***-****
Operations Supervisor
United Auto Credit Corporation
Washington Ave Extension; Albany, NY
12/2003 - 2/2007
Salary: $28,000.00 USD Per Year
Duties, Accomplishments and Related Skills:
Responsible for the ongoing training, direction and dissemination of information to two Customer Service Representatives under my immediate supervision, reviewing all contracts received for completeness, proper signatures, accuracy and compliance with Truth-In-Lending practices, discounting new business and remitting funding payments to dealerships as well as establishing and maintaining a solid relationship with such dealerships and their staff, establishing new dealer files, ensuring the timely submission of payroll, granting or denying leave requests, ordering supplies, requesting credit reports, performing investigations/verifications on potential new customers, engaged in all aspects of insurance verification and follow up, verify and follow up on title information, ensure the timely preparation of all reports, reconcile Portfolio Statistic Report with corporate office, as well as reconcile bank deposits to daily payments received, act as backup to lead CSR in regards to processing payments and cashiering, completing or delegating the dispatch of turn-down and condition letters to customers within the time allowed by company standards, other various duties as assigned.
Supervisor: David Juda 518-***-****
Window/Distribution Clerk; Officer In Charge; Supervisor/Acting Postmaster; Dock staff; Carrier
United States Postal Service
1626 Main Street; Pattersonville, NY (Other various locations as assigned)
1/1997 - 11/2001
Salary: $14,000.00 - $35,000.00 USD Per Year (Salary depended on position/hours)
Duties, Accomplishments and Related Skills:
Maintaining stock and cash accountability, interpreting union contract and settling local labor disputes, maintaining all accounting books, preparing end of Accounting Period and quarterly reports, denying or granting annual and sick leave, carrying out all other aspects of the supervision of employees.
Completed several courses including, but not limited to, National Labor Relations, Lead/Asbestos Awareness, Administrative Management, Introduction to Supervision and Workplace Violence 2000.
Supervisor: Mary Harwoood (retired) Verification through "The Work Number", 1-800- 367-5690, Agency code 12946
Education:
Empire State College Saratoga Springs, NY
Bachelor's degree
6 /2008 GPA: 3.81 of a maximum 4.0 Credits Earned: 135 Semester Hours
Major: Criminal Justice
Graduated with High Honors; GPA 3.81/4.0
Fulton Montgomery Community College Johnstown, NY
Associate's degree
6 /1994 GPA: 3.81 of a maximum 4.0 Credits Earned: 65 Semester Hours
Major: Business Administration
Consistently named to the Dean's List. Inducted into the Phi Theta Kappa National Honor Society Biography published in the 16th edition of the National Dean's List 1992-1993 Edition.
Graduated with High Honors; GPA 3.81/4.0.
References:
Anji Trinci Giardenelli
Dealer Relations Manager; Chrysler Capital
Robert Clement
US Customs Agent Homeland Security; Retired
Lindsay O’Neil
United States Treasury; SB/SE Deputy Commissioner Exam
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