Customer Service Specialist
Resume:
Jessica Avilez
Rochester, New York 14609
ad7gxd@r.postjobfree.com
OBJECTIVE
Customer Service Specialist, experienced professional and organized.
Looking to obtain full time employment.
QUALIFICATIONS
Extensive customer service experience both in person and over the phone.
Professional attitude, attention to detail and dedicated.
Strong communication skills, works well independently and as a team.
Bilingual in Spanish. Can read, write, and speak the language correctly.
TECHNICAL SKILLS
Microsoft Word, Typing skills of 72 wpm.
EXPERIENCE
AARON’S INC./SEI AARON’S, Rochester, NY 2017-2018
Customer Service Rep/Accounts
I assisted customers w/ sales, taking their payments in form of cash, card, etc.
I processed folders and would input their info into the system.
I would make calls to customers who were late in paying and talk about making payments, or setting up appointments to come in to pay.
I filed customer’s folders in proper order.
I translated and assisted Spanish speaking customers w/ sales, payments, and complaints.
HOME DEPOT, Rochester, NY 2016-2016
Cashier/ Customer Service
Greeted, and thanked customers. Provided excellent customer service.
Checked out customer’s purchases with form of cash, credit or check.
Processed customer’s orders from other store locations.
Translated, and assisted Spanish speaking customers when needed.
SPIRIT HALLOWEEN, Victor, NY 2012-2015
Manager
Processed store shipments of merchandise.
Directed, and handled correspondence between store’s and District Manager.
Created employee’s schedules and payroll for work week.
Hired employees’ and fired them when needed.
Handled customer’s issues and complaints.
Made store deposits and acquired change for that day.
Provided excellent customer service and helped push sales in order for the store to obtain daily sales goal.
AUTO ZONE, Rochester, NY 2015-2015
Cashier/ Customer Service
Assisted Spanish speaking customers with purchases, and order’s.
Checked out customer’s purchases, order parts when needed, and opened rewards cards.
Helped distribute, and stock shipment on delivery days.
N.Y.C CLOTHING CO., Rochester, NY 2000-2004
Assistant Manager/ Head Cashier
Trained new employee’s how to operate the cashier for customer purchases, orders, and in-store transfers.
Assisted with receiving new merchandise, did in-store transfers, and created employee’s schedules.
Distributed merchandise on sales floor, and assisted customers with their purchases with clothing and footwear.
Operated the cash register to cash out customers purchases with the form of cash, credit, and check.
Returned acceptable items for store credit.
EDUCATION/TRAINING
Monroe Community College, Rochester, NY
Office Technology/ Secretarial Science
Communication, and Interpersonal Skills
A.P. in Spanish Language
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