Customer Service Accounts Payable
Resume:
Maritza Alban
ad7gw5@r.postjobfree.com
Pembroke Pines, FL 33024
Professional Summary
I am a Collections and Administrative professional who enjoys working in a challenging environment, a team oriented attitude and a passion for success. well versed in all areas of Customer Service, Collection Analyst, Accounts Payable & Receivable.
Skills
Tiny Term Profession
CC & B Profession
Outlook
Word
Excel
PowerPoint
Bilingual (English and Spanish)
Excellent communication skills
Friendly demeanor
Able to lead others
Strong work ethic
Notary Public
Collections
WASD– Miami Dade Water & Sewer (Current) July 2016- Present
Perform all Lien collection (FTN & SS PIL) & FTN cross Reference
Compare all old uncollectable accounts from previous Report against current report.
Check for pending UGL’S on Lien Accounts
Transfer balances from closed account to Active account.
Prepare PIL letters to customer with a debt on closed account.
Calculate Interest, Recording Fee and Storm Water to ass to Pil letters.
Follow Up on payment within 10-to 11 days of sending letter.
Research on Miami Dade County Property Appraisal if property is a Non-Homestead exemption
Prepare FA for disconnection of water if customers and or Corporations have not made payment of delinquent Accounts.
Crossed trained on different Job functions to Help when a co-workers is absent
Worked on Payment Arrangements for customers
Perform Different projects and deadlines for Collections
Process Refunds to Customers by calling and verifying personal information
Process Referral Cancelations on Accounts
Spanish Broadcasting System: (TEMP AGENCY) 02-12-2016 –7/25/2016
Working with 200+ portfolios over 2 million.
Calling and e-mailing agency/advertiser for payment status for open invoices
Collecting funds on returned items
Assist Account Executives in account inquires
Preparing Demand Letters
Preparing files for collections
Preparing billing adjustments
Aging reconciliation
Research short payments
Process documentation for refunds
Verify agency/advertiser address on return mail
Establish new or existing credit profiles/credit applications
Approving new or revised orders
Establish credit profiles in Wide Orbit System
Accounts Receivable, ABB Optical Group Coral Springs: (Cutting Edge) 9/2015-01/2016
Post all payment over $5 Million Daily
Collection on Business to Business accounts Assist Customer with their accounts
Perform account reconciliation in order to clear unidentified deductions or cash application issues
Authorize customer credit limit increases according to payment history
Evaluate orders on credit hold
Answer inbound customers calls
Process customers credit card and ACH payments along with monitoring and resolving declines
Negotiate with delinquent customers to set up payment plans
Analyze various collections reports
Administrative Aide, City of North Miami Beach: 2010-2015
Generate work orders as needed to remove meters from properties being demolished
Assist customers with analyzing and understanding their accounts, including the water consumption.
Review accounts and monthly ledgers for liens and release of liens
Assist customers in meeting financial obligations.
Open and Finalize commercial & noncommercial accounts for water
Prepare lien letters (Estoppel letters), Claims of Lien, and Releases of Lien
Review properties in Real Quest, Miami-Dade Property Appraiser to determine jurisdiction
Collaborate with Title companies and attorneys to mitigate balances for claims of liens
Send Invoices to Commercial Accounts and Post Checks daily
Collections Analyst: All Med Services, Miami Lakes, FL 2008-2010
Review denials from insurance companies and resubmit claims
Collect and send invoices on private pay accounts
Work with monthly ledger and Excel reports
Customer service
Follow up with Insurance companies for late payments and generate invoices
President: Margav Marble & Tile, (my company) Miami Lakes, FL 2009- 2011
Develop relationship with new customers, meet and discuss customer’s needs
Maintain Workers comp up to date
Prepare invoices, collect and post payments
Meet with municipalities and follow up on permits
Collections Analyst: Omni Credit, Hollywood FL 2007 -2009
Run Credit Reports, verify references and employment history
Prepare bank documents, Gap Warranty, titles, and verify all documents
Determine values with NADA & BLACK BOOK
Follow up with banks for funds and approve all call backs
Approve all call backs to dealer
Follow up with all clients
Verify references & employment history
Collections Analyst: Car Financial Services, Hollywood, FL 2005-2007
Take customer payments
Place customers’ contracts in the system
Prepare titles and contracts when accounts paid in full
Resolve billing problems in a timely manner as to expedite cash flow and minimize accounts receivable delinquency
Skip tracing with Experian Credit Bureau company
Collect accounts over 90 to 200 days
Customer Relations: Florida Home Care Services, Davie, Florida 2005 -2006
Verify patient demographic and insurance information
Process medical orders in a timely matter
Prepare monthly graphs for CEO
Resolve customers’ issues with providers
Acquire medical information from hospitals, medical offices, and insurance companies
Maintain filing system and manage information in database
Education
Miami-Dade Community College, completed 1 year, General Education Credits
American Senior High: Graduated 1986
Languages: proficient in English and Spanish
Computer Skills & Certifications
• Microsoft Word, Excel Access,, WDS, GL Codes, Power Point, Outlook, Oracle, Pivot & Internet Proficient
• Notary Public
• Lockbox & Cash Reports
Work History
Contact this candidate