Administrative Assistant Director

Location:

Petersburg, VA

Salary:

Open

Posted:

July 23, 2024

Contact this candidate

Resume:

TRACY L. L. P. OWENS-SOMERS, M.Ed.

**** ****** ****** **********, ** 23803

804-***-**** (Cell) ad7gse@r.postjobfree.com

Administrative Assistant

** ***** **********

PROFESSIONAL EXPERIENCE

Provide excellent customer service, and organizational skills, and possess commendably creative problem-solving skills, active listening, time-management, planning, multi-task, and exceptional oral and written communication skills.

PRESENTATIONS

Tracy Owens Intervention Advocacy Program

Public Speaker – Richard Bland College of William & Mary

Substance Abuse Disorder Groups / Sessions

Zoom Platforms

2023 Richard Bland Award

PUBLICATIONS

Wilderness Experience Sept 2020

EDUCATION

Master of Education - Counseling Education

Virginia State University, Ettrick, VA Dec 2022

Bachelor of Science - Human Services

Old Dominion University, Norfolk, VA Dec 2018

Associate in Science – Computer Science

Richard Bland College of William & Mary, Petersburg, VA May 2016

EMPLOYMENT HISTORY

Acute Clinician Nov 2022 – June 2023

Poplar Springs Hospital Petersburg, VA

Carry caseloads; develop Master Treatment Plans; complete psycho-social assessments, including psychiatric and chemical dependency assessments; and correspond with health insurance companies.

Lead special focus process groups/educational groups; participate in program activities and maintain regular contact with residents’ referral sources.

Provides timely and accurate documentation and participates in referral development activities.

COVID-19 Contact Tracing Feb 2021 – Nov 2022

Petersburg Health Department Petersburg, VA

General knowledge of community and agency resources and programs of regional and state sources for the community service population.

Knowledge of interviewing and supportive counseling techniques, and social work techniques of individual, family, and group therapy. Ability to solve problems.

Ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; exceptional oral and written communication skills.

Workforce Service Technician July 2020 – Oct 2020

Crater Regional Workforce Development Board Petersburg, VA

Provides administrative assistance to Customer's requests for resetting Usernames and/or Passwords in the Virginia Workforce Center system via email or phone.

Performs office management functions required for the day-to-day operations, including phone and customer services, logging, and upgrading files.

Ability to apply principles of logical thinking to a wide range of practical problems; ability to deal with a variety of abstract or concrete variables.

Dual Trained (Medicare/Marketplace) Claims Representative CSR Dec 2016 – Aug 2020

Maximus Federal Chesterfield, VA

Ensure accurate enrollment of members with Marketplace/Medicare and claims system; responded to inquiries regarding eligibility, enrollment, and patients’ premium issues; reviewed and processed Part A/B Benefits/Claims, interacted with beneficiaries, providers, and suppliers.

Administrative Assistant Dec 2010 – Jan 2018

Missy’s Bail Bonding Petersburg, VA

Maneuvered incoming calls, documented court appearances and appointments, created a filing system; surveyed data to develop and recommend policies and administrative regulations regarding the property of $1,000,000 liability insurance program, workers’ compensation, unemployment insurance, the Americans with Disabilities Act (ADA), and employee health benefit insurance programs.

Nourished records of financial transactions, (e.g., payment invoices, account payments and accounts receivable, etc.) based on a quarter of a million dollars of bonds, posted transactions, contacted clients/co-signors and legal representatives, logged clients' outstanding bonds, and saved $250,000 annually upon contracts.

Reduced turnaround on fugitive lists to no fugitive list; prepared financial reports for $700,000.00, monthly report for the State Department of Criminal Justice Services.

Student Success Support Aug 2015 – May 2016

Richard Bland College of William & Mary Petersburg, VA

Support the students and Mentors in the Student Success Center on campus.

Administer tests to the handicapped, collect sign-in/out information, and post appointments to the Outlook calendar for Mentors.

Distribute mail, and completed Excel spreadsheets for Mentor’s student information, and PowerPoint presentations for educational purposes.

REFERENCES

Dr. Paulette W. Johnson - Professional Reference

Retired Professor Emeritus – Virginia State University

Associate Professor & Cheerleader Director (Woo-Woo)

804-***-****

ad7gse@r.postjobfree.com

Ms. Itonya Westbrook – Personal Reference