HM
HARMONY MCCORMICK
ad7gs3@r.postjobfree.com +1-484-***-**** Allentown, PA 18102
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Restaurant Management
Accounting
Technical Support
Management
Tax Experience
POS
Customer service
Cash handling
Cash register
Accounts receivable
Microsoft Word
Accounting software
Communication skills
Microsoft Office
Account management
Outside sales
Direct sales
Strong written communication
Quick Thinking
CRM Software
Customer Service
De-Escalation Techniques
Account Management
Order Processing
Call Documentation
Product Knowledge
Decision-Making
Calm and Professional Under Pressure
Problem-solving abilities
Policies and Procedures Adherence
Complaint resolution
Attention to Detail
Customer Relations
Goal Setting
MS Office
Professional telephone demeanor
Shift4 Allentown, PA
Chat Agent
01/2023 - 07/2024
Taking chats and answering questions in regards to billing Blended by Bru Daddys Allentown, PA
Front of House Manager
06/2022 - 10/2022
Running front of house staff, customer service, money management Conduent Allentown, PA
Tech Support
06/2021 - 03/2022
Taking phone calls from consumers and providing tech support MOD Pizza Downingtown, PA
Captain
12/2020 - 04/2021
Running staff members, money management, customer service Summary
Skills
Experience
Education and Training
PALDCS Wexford, PA
High School Diploma
07/2011
Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues Customer focus & orientation, Proficient, 11/01/22, Responding to customer situations with sensitivity Project timeline management, Proficient, 03/01/22, Prioritizing and allocating time to effectively achieve project deliverables
Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues Medical terminology, Completed, 05/01/22, Understanding and using medical terminology Sales skills, Proficient, 03/01/22, Influencing and negotiating with customers Management & leadership skills: Impact & influence, Proficient, 11/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
Home health aide skills, Proficient, 12/01/20, Providing care to patients in a home setting Administrative support professional fit, Proficient, 05/01/21, Measures the traits that are important for successful administrative support professionals
Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity Basic computer skills, Proficient, 05/01/22, Performing basic computer operations and troubleshooting common problems
Work style: Professionalism, Proficient, 06/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at work
Attention to detail, Proficient, 03/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Medical receptionist skills, Proficient, 11/01/22, Managing physician schedules and maintaining accurate patient records
Bartending, Proficient, 05/01/22, Understanding, pouring, and mixing drink orders Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting Data entry: Attention to detail, Proficient, 05/01/22, Maintaining data integrity by detecting errors Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work Written communication, Proficient, 03/01/22, Best practices for writing, including grammar, style, clarity, and brevity Assessments