Customer Service Social Media
Resume:
Roxie Lewis
Management
Lancaster, CA *****
ad7grr@r.postjobfree.com
Attention to detail Ability to present, persuade and communicate effectively computer and cell phone comfortable working with minimal supervision Customer oriented mindset Positive attitude enthusiastic about using social media”
Authorized to work in the US for any employer
Work Experience
Caregiver
In Home Support Services - Lancaster, CA
May 2018 to Present
meetings to maintain social connections and meet medical needs 05/2018 - Current Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
Worked to improve patient outlook and daily living through compassionate care Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat Sales Floor Manager
Macy's - Palmdale, CA
May 2018 to Present
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Performing additional duties where needed.
Online Customer Service Representative
Travelers - California
March 2015 to May 2018
assist clients with questions and issues, offer clients info regarding services and products, take orders, and procedure return
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution Ensuring customer satisfaction
Complaint resolution
deal directly with customers either by telephone, electronically or face to face · respond promptly to customer inquiries · handle and resolve customer complaints ... Floor Supervisor
RITE AID DISTRIBUTION SUPPLY CHAIN & LOGISTICS - Lancaster, CA January 2004 to June 2014
• employee performance and safety, conducting retraining to CA correct problems and optimize productivity
Supervisor Coordinated with internal departments to maximize operational efficiency 01/2004 - 06/2014 across production and administrative areas Executed new training initiative to improv
Experience with ERP system, specifically SAP desired Experience in Aerospace Manufacturing MES Program Experience.Experience working knowledge in production planning process. Working knowledge with Total Quality Management and/or, Procurement, and/or Supplier Quality Assurance. Established and enforced clear goals to keep all employees on same level and working Increased safety awareness by 80%, which led to no injuries on team since warehousing, packaging, handling, shipping and receiving and have complete understanding of all logistic elements, Warehouse Management Software Experience (FMT, SPA, SAP, ALIS, etc.)Prior stockroom experience Experience with repairable processes and procedures HAZMAT experience with relevant qualifications
Education
Associate
Long Beach City College - Long Beach, CA
January 2019 to Present
High school diploma or GED
Lancaster High School - Lancaster, CA
January 1997 to June 1998
Skills
• Brand management
• Coaching
• Mentoring
• Key accounts
• Lead generation
• Territory management
• Goal-oriented
• Contract development
• Care Giver (5 years)
• Home Health
• Direct Care
• Home Care (3 years)
• Personal Care
• Databases
• Senior Care
• Conflict Management
• Adobe Photoshop
• Meal Preparation
• Public Relations
• Presentation Skills
• Marketing
• Fundraising
• Recruiting
• Packaging (5 years)
• Shipping & receiving
• Customer service
• Cash handling
• Fashion styling
• Communication skills
• Negotiation
• Warehouse Management System
• Quality Management
• Personal assistant experience
• Typing
• Project management
• Customer service
• Sales
Certifications and Licenses
CPR Certification
First Aid Certification
driver's license
Additional Information
Skills
Goal-oriented Key accounts and territory management Issue and conflict resolution Contract development and management Complaint resolution Brand management
Lead generation Mentoring and coaching
Sales tactics Office equipment proficiency
Public speaking
Assesses rough-cut capacity for current and short-term manufacturing requirements. Creates/reduces supply requirements based on inventory adjustments. Participates in long-term capacity and resource planning to ensure proper scheduling of new product line phase-ins as well as existing product line phase-outs.
Interfaces with Source process area regarding inventory levels, working capital and other areas as needed.
Creates/releases requisitions.
Receives/reviews requirements for non-standard parts. Analyzes lead times and identifies critical path procurements.
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