Customer Service Office Assistant

Wendy Maldonado

Lansing, MI ***** ad7glj@r.postjobfree.com - 517-***-****

I am a highly motivated professional with a strong work ethic looking to utilize my administrative and customer service background.

WORK EXPERIENCE

NeoPollard Ineractive

CSR III

September 2021-Janurary 2024

Player support, inbound/outbound calls, problem solving, withdraw and document uploads, assisting players with technical support and cross trained in 5 Lottery brands in the States as well as Canada. Assisting players who contact via email, chat, phone and working on case support. Back-to-back calls/chats/emails. Federal and State lottery clearance. Michigan Chamber of Commerce

General Office Assistant

February 2016- June 2020 Laid Off due to Covid.

Front desk receptionist, administrative duties, data cleanup for conversion, all general office duties including answering phones, greeting clients, mail sorting, bank deposits, assisting with Board of Directors meetings, food catering, binder, badges and preparing for meetings. Office Team/Temp Employee

Provider Support Specialist MPHI

December 2013-Janurary 2016

Provides outstanding customer service for Home Help Providers for the State of Michigan. Completed enrollments for CHAMPS and using Oracle programs. Assist providers with billing, payment information, W2s and many other tasks. Contract ended with MDHHS. Center Manager

CHECK INTO CASH June 2011-June 2013

Responsibilities include opening and closing the Center. Cash handling, banking, customer complaints, scheduling and all day-to-day duties. Collections, field calls and customer complaints. Strong cash handling experience. Very dependable and reliable. Store location closed. Help Desk/DHS/Bridges

State Department TEKsystems Contract Position February 2008- May 2011 Contract employee with the State of Michigan for the new State Department of Human Services Bridges system. Help Desk aids all State DHS workers, staff and other department contacts. Troubleshooting the Bridges system. Software tester, change request testing, defect testing and other assigned tasks as needed to test new Bridges system. Tier Technology

MISDU July 2002 to January 2008

Customer Service Associate

Provided outstanding customer service for Michigan State Disbursement Unit for custodial parties and non-custodial parties. Assist with new hire training process, resolves issues and explanation of allocation/ distribution of the child support payment cash system, explains how money is allocated and arrears owed on case that need to be paid and employer questions, Friend of the Court staff and Office of Child Support. Other duties assigned in varies departments like assisting the outreach department, mail room, payment processing, quality assurance, data entry and address change department. Extremely high call volume and very detailed with notes. Easily handle150 plus calls per day. Collections and check handling

QA Manager

Protocol March 1998-October 2001

Proactive supervision and development of the QA Specialist team. Objectively and consistently monitored, evaluated and documented the call quality of inbound/outbound sales consultants. Administrative support, filing, multiline phones, creating QA documents and maintained high quality standards by working closely with operations, training and account management. Responsible for hiring, retention and motivation for the QA department. Company closed. Sales QA Lead

MCI/Dial America March 1985 - September 1997

Customer service, sales, data entry, helping customers understand their bill, 10 key, verification of MCI sales and QA lead. Moved back to Michigan.

Education

Holt High School Graduate 1984

Contact this candidate