Service Representative Customer
Resume:
Conor Donovan
Abington, MA *****
ad7g5r@r.postjobfree.com
I am a dedicated and focused individual with the capabilities to prioritize and complete assigned task in a timely and efficient manner. I am used to a fast paced, hustle and bustle type of environment, looking forward to tackling new challenges head on and with vigor, determination to succeed, and a positive experience for all involved.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Dependable Cleaners - Hanover, MA
February 2023 to Present
1. Customer relations.
2. Detailing clothing to be sent out to be cleaned. 3. Bank Deposits
4. Putting clothing away once it comes back from our plant when it has been cleaned and in the right spot and in the right manner.
5. Open/Close store.
6. Going through the Clothing that is in store looking for any Misfiled clothing. 7. Inventory once a week.
Assistant Manager
MiniLuxe - Westwood, MA
April 2022 to January 2023
1. Handle schedule for the clientele so that it is at max utilization and monetary gain. 2. Handle schedules of nail and wax technicians
3. Order and maintain supply/inventory
4. Perform period and quarterly audits
5. Do monetary deposits.
6. Responds to and reply to client request and questions via text, email, or phone. 7. Do bank runs.
8. Handle client experiences if they had a bad one and appropriately amend the situation if needed. Substance Abuse Counselor
MHSA - South Boston, MA
July 2020 to December 2021
I help men on their journey through addiction. I give them helpful coping strategies to use versus using whatever their substance of choice was. I also run educational groups and offer groups that have AA and NA base. I am also in charge of smoking cessation groups. I also am just someone the client can talk to and will listen and offer insightful advice as to how to approach a situation. Mail Sorter
Menzies Aviation - Boston, MA
February 2020 to July 2020
I sort mail. I also sometimes do more clerical task such as loading the Boston trucks on expedition, and then I have my paper work at the end of the night when I do that. Supervisor
AMC Theatres - Dorchester, MA
February 2019 to October 2019
As a supervisor I helped keep things clean, organized, and running at appropriate speeds for customer satisfaction; as well as employer satisfaction. If there was an issue with my employees, I often was able to resolve the problem before it needed to go any higher and found a solution both parties could be happy with.
Diagnostic Imaging Services Tech Aide
South Shore Hospital - South Weymouth, MA
October 2015 to April 2017
I managed daily office operations and maintenance of equipment. This included cleaning the CAT scan tables and making sure the rooms were stalked with necessary material to service the patients and keep the work flow going. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. I also answered phone call from out patients and doctors offices as well as other external facilities looking for results or to schedule and exam and helped them in the best suited manner that I could. I also ran to the pharmacy in the hospital to get supplies that were essential to procedures that we did in the CAT scan department. Also moving patients on to the exam table was part of my job; usually this consisted of a few of us sliding a board under the patient and pulling them onto the table.
Dispatch Attendant
South Shore Hospital - South Weymouth, MA
July 2014 to October 2015
I transported patients from origin to destination in a timely and safe manner. This involved various pieces of equipment as well. This included and was not limited to IV poles, oxygen tanks, monitors, stretchers, beds, and wheelchairs. Whatever means were needed for that patient to get to and from where they had to go was my area of expertise while in this job position. Patient Care Representative
Shields MRI - Brockton, MA
August 2013 to October 2014
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. I maintained the front desk and reception area in a neat and organized fashion and served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. I also processed Payments in various mediums and made sure they were handled appropriately.
Education
Bachelor's degree in Biology
Umass Boston - Boston, MA
September 2014 to May 2016
liberal arts
Massasoit Community College - Brockton, MA
January 2013 to December 2014
High School Diploma
Abington High School - Abington, MA
January 2013 to December 2013
Skills
• CPR (Less than 1 year)
• CPR certified (Less than 1 year)
• Excel (4 years)
• faxing (5 years)
• Medical terminology (4 years)
• Administrative Assistant (6 years)
• Hospital Experience
• Transcription
• Clerical Experience
• Conflict Resolution (5 years)
• Conflict Management (5 years)
• Medical Office Experience (4 years)
• Medical Scheduling
• Proofreading
• EMR Systems
• Group therapy
• Documentation review
• Experience with children
• Developmental disabilities experience
• Leadership
• Care plans
• Bartending
• English
• Sales (4 years)
• Cash handling (10+ years)
• Addiction Counseling
• Crisis Intervention
• Social Work
• Case Management
• Medical Records
• Motivational Interviewing
• Negotiation
• Interviewing
• Employee orientation
• Payroll
• Bookkeeping Skills:
• Basic life saving and advanced life saving certified
• Strong problem solver
• Resourceful
• Dedicated team player
• Strong interpersonal skills
• Medical terminology
• Patient charting
• Microsoft Office proficiency
• Excel spreadsheets
• Meticulous attention to detail
• Result oriented
• Proper grammar and proof reading of documentation
• CPR certified
• Narcan certified
• Team management
• Inventory control
Certifications and Licenses
LADC
CPR Certification
Contact this candidate