Customer Service Relations

Alyssa Cox

North Las Vegas, NV ***** 760-***-**** ad7fye@r.postjobfree.com

Skills

Complaint resolution/Customer Engagement

Health and Safety Regulations

Resolved customer complaints promptly while maintaining excellent customer relations. Supervised stock levels of kitchen ingredients ensuring freshness of food served. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Updated computer systems with new pricing and daily food specials. Inspected dining and serving areas for cleanliness and proper setup. Delivered orders quickly while maintaining accuracy in the order-taking process. Assisted in taking orders from customers and entering the orders into the POS system. Assisted with customer service, taking orders, and payment processing. Food Preparation

Experience

June 2020 - July 2024

Burger King - Lake Isabella

Fast Food Manager

I started my customer service job in 2020 when I was 16. I was then promoted by the district manager who was visiting the store two years after that. I have a lot of experience with talking with people and taking their orders. I love making sure the customers have a great experience. I maintained high standards of customer service during high-volume, fast-paced operations. In the four years I have worked there I have never gotten a write up. I always make sure everything is done before I leave and the next crew is set up. I would make sure employees got their breaks and would change out their drawers. I would open the store and make sure everything was ready for the day. I would make sure all of the prep for the store was done everyday. I scored highest on my manager's performance test. I had amazing attendance and rarely would miss work. I would take special drink orders and make hand crafted shakes. I received multiple positive surveys.

References

Aaron Cunningham (Assistant Manager) 760-***-**** Demetri Edwards (Prior GM) 661-***-**** Christine Newton (General Manager) 760-***-****

Education

Graduated High School in June 2021 (Kern Valley High School Lake Isabella, CA) Bakersfield College online for Business Administration (Grad year 2025)

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