Medical Records Receptionist
Resume:
Natalie R.
Alvarado
Professional Summary
I am currently looking for a role in a company where my multifaceted administrative skills with background in mostly healthcare as well as in the finance industry can be used to its potential. I work well in high-pressure settings with minimal supervision in both leadership and team roles.
Experience
March 2022- July 2024
Medical Receptionist • Family Health Center of SWFL / Cape Coral, FL
Greeting visitors and patients, determining their needs, checking appointments and directing persons accordingly in a quickly and continuously moving pediatric practice
Answering questions and providing information directly to person or on telephone, based on knowledge of our center, department, policies, procedures and regulations
Securing all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
Answering telephone calls using proper protocol along with scheduling patients' appointments and notifying patients of any changes in appointments
Verifying insurance and eligibility status for all patients before appointments as well as changing assigned primary care providers to guarantee payment from insurance companies
Utilizing electronic health record system to enter, retrieve and document patient information, clinical tasks, communication with doctors and staff accurately and efficiently
October 2019 –July 2020
Administrative Assistant • Schlager Schlager & Levin/ Ft. Myers, FL
Greeting and assisting clients, answering and fielding phone calls, scheduling and confirming appointments for clients and wholesalers, as well as managing the day-today calendar for three financial advisors
Organizing and maintaining pertinent information in client, vendor, and wholesaler files, developing spreadsheet reports, and scanning of legal and tax documents, account applications, policies, and service forms
Processing incoming and outgoing mail
Creating a client list for events and marketing
Ordering office supplies and preparing new client policies for delivery
March 2013 – July 2017
Medical Records Supervisor • Internal Medicine Associates/ Ft. Myers, FL
Responsible for supervising, hiring, evaluating and training of all medical records personnel in a large multi-specialty medical practice of 25+ physicians
Overseeing and work together with staff importing documents through electronic fax systems
Processing incoming and outgoing medical records requests, and completing all tasks with proper documentation in the PHI while meeting daily deadline to keep department operating ineffective manner
Assisting with establishing policies and procedures for the distribution of private health information while practicing HIPAA compliance
Reporting and documenting any HIPAA disclosure and/or breaches appropriately for proper health care operations
Working daily to reduce overhead expenses as well as strive to improve the quality of the patient care and services provided by the department and offices at IMA as a whole
October 2007-March 2013
Customer Service Representative • Lee Physicians Group/ Ft. Myers, FL
Operations of medical records department for large, fast past medical practice consisting of eleven providers and three locations
Assisting in the transition from paper to EMR through the abstraction of medical records data entry into Epic
Obtaining and releasing of patient medical information to provide quality customer service for the patients
Checking patients in and out of office, verifying and updating insurance information.
Working in the phone room taking messages for doctors and staff, along with scheduling confirming appointments for new and existing patients, providing an excellent customer experience
November 2006- September 2007
Purchasing Agent • Permasteelisa CS/ Miami, FL
Processing purchase orders for company projects
Sending all Non-Conformity Reports out to involved vendors
Submitting invoices in company systems
Performing data entry for company budget systems
Coordinating work in progress with engineers for pending projects under the supervision of project managers
Education
Hialeah Senior High School, Hialeah, FL
High School Diploma
Work Skills
Experienced in Microsoft Office, MS Excel, MS PowerPoint, and MS Outlook User
Efficient and experienced in several EMR systems
Bilingual: English/Spanish
Knowledge of management and the health-care organization for supervising operations
Knowledge of principles and practices of personnel development to train, delegate and mentor
Excellent written, oral, and communication skills
Excellent organizational skills
Enjoy and prefer working within a fast-paced environment
Type: 45 WPM
Professional References
Nicolle Cruz / My former manager at Family Health Centers of SW Florida
Phone 239-***-**** / Email ad7frc@r.postjobfree.com
Jennifer Williams / My former manager at Internal Medicine Associates
Phone 239-***-**** / Email ad7frc@r.postjobfree.com
Julie Adams / My former manager at Lee Physicians Group
Phone 321-***-**** / Email ad7frc@r.postjobfree.com
Personal Reference
Sara Otero
Phone 954-***-**** / Email ad7frc@r.postjobfree.com
18883 Noble Caspian Dr.
Lutz, FL 33558
Natalierosende
@gmail.com
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