Customer Service Accounts Payable
Resume:
LEAH GAVIN
Indianapolis, IN 46218
ad7fe0@r.postjobfree.com
SUMMARY
Analytical and detail-oriented professional with over 30 years of experience in private and retail financial operations, AR/AP, accounting, recovery and research. Collaborative team player willing to find more efficient routes to accomplish tasks and best practices.
Areas of Expertise:
Accounting/Accounts Payable/Receivable
Reconciliation
Operations (retail and private)
Customer service
Purchasing
Business Operations
Mortgage loan review/underwriting
Research
Collections
Auditing
PROFESSIONAL EXPERIENCE
SMARTCARE SOLUTIONS
COLLECTION/CREDIT SPECIALIST
Maintained a KPI portfolio for 1049 customer accounts. 07/2023-01/2024
Researched accounts to find out what was causing delays in payments.
Reached out to customers to establish a relationship and a good contact for collections.
Made recommendations on service provided to delinquent customers.
Processed disputes on customer’s accounts.
Provide recommendations on which accounts need to be written off.
Created Excel aging reports for each customer account to be submitted.
LIFESPAN PHARMACY (FORMERLY SKILLED CARE PHARMACY) 04/2011-05/2023
A/R ACCOUNTING SPECIALIST
Created policy, procedures and operated the Accounts Receivable department for the pharmacy.
Maintained a Daily Cash Flow Spreadsheet to ensure accuracy and efficiency.
Reconciled all payments paid to pharmacy private, third party, miscellaneous services, and facilities (nursing homes).
Conducted Audits on medications and supplies.
Processed all company write-offs and maintained all aging reports.
Initiated customer service on delinquent accounts and collection attention.
SENSIENT FLAVORS AND FRAGRACES, Indianapolis, IN 06/2007-03/2011
PURCHASING AGENT
Purchased ingredients and flavors from around the world for the food scientists to develop new products.
Created specification files for future purchases for specific products to ensure consistency.
Scheduled delivery services for products to be shipped from other countries going through customs and stateside.
Sourced new vendors for purchasing needs.
Found the best suppliers with the best competitive pricing.
JPM CHASE (BANKONE), Indianapolis, IN 07/1995-06/2007
ACCOUNT PAYABLE SPECIALIST.
Ensured invoices were authentic and followed bank regulations and paid invoices in a timely manner.
Processed over 15,000 invoices ($36ML) annually; provided excellent customer services internally and externally while meeting a time-sensitive deadline via SAP reports.
Performed accounting functions, data entry, researched, and authenticated over 20,000 items yearly while following strict policies in order to monitor questionable and excessive expenses.
EDUCATION
Business, University of Indianapolis, Indianapolis, IN
Indiana University, Bloomington, IN 47405
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