Scrum Master Project Manager

Project Manager – Product Lead - Scaled Agile Framework Enterprise Scrum Master - DevSecOps Engineer - Business Intelligence Leader

RUSSELL B. RIEHL, BCS, PMP, CBIP, CSM, SAFe, DevSecOps

ad7fc8@r.postjobfree.com 703-***-****

105 Titmouse Court, Lake Frederick, VA, 22630

EXPERIENCE SUMMARY

Mr. Riehl has seventeen years of information technology experience including twelve years of Business Intelligence and Data Warehouse requirements collection, development know-how comprising all aspects of the Software Development with both Waterfall and Agile Scrum lifecycles focusing on business requirements management. In addition, he has twelve years of project management, team leadership experience as an Agile Scrum Master including release plan, sprint plan, sprint execution, sprint retro and sprint deployment, development, personnel management, providing leadership and relationship management.

Mr. Riehl has been working on Enterprise Data Management, Logical and Physical Data Modeling, Application Programming Interface API, Java, Groovy, Workflow development for business process automation and improvement and efficiency, Master Data Management (MDM), Data Governance, Amazon Web Services IT infrastructure services. He has also Administered the Data Catalog tool Collibra managing the AWS On-Prem and AWS Collibra Cloud. He is supporting the configuration of Amazon Elastic Compute Cloud (Amazon EC2). He also supports the setup and configuration of EC2 instances including architecture design and support.

Mr. Riehl has held every role in the software development process: business analyst, tester, designer, modeler, architect, developer, configuration manager, deployment manager, CMMI process administrator, ISO Steering Committee member, SEPG Leadership Team member, project manager, Agile team lead, scrum master, proxy product owner, and JIRA, Confluence, and SharePoint administrator. Mr. Riehl has successfully brought together all the steps in the software development process for clients in federal, state, and local government agencies and big business by involving the key stakeholders and communicating the enterprise system architecture, defining the strategic approach plan, architectural framework, hardware and software components, master design, test, and deployment approach and strategy at the right milestones. Mr. Riehl has established governance for major projects that have been successful by defining clear goals and objectives and a shared stakeholder vision and negotiating adequate funding. The major clients Mr. Riehl has worked with to define requirements and deliver business systems include Fairfax County Public Schools and multiple other Virginia Public Schools, Government agencies including DOT, FAA, DHS, FEMA, FIMA, ICE, USCIS and a major telecommunications company, Verizon.

Mr. Riehl has the experience of working with major hardware and software vendors (Apple, Microsoft, Oracle, IBM, SAP Business Objects, Verisign, BMC Remedy, Quest, Dell, CA Erwin, Cloud and Data Centers) and multiple Open Source vendors and pulling in the right mix necessary to fit into the client’s current technology stack including .net and SQL Server. Mr. Riehl measures pros and cons, considering business usage growth while leveraging and balancing existing and new technologies to fit within the organizations planned strategic targets and budget. Mr. Riehl has observed that the need to know and track the cost of operations is one common thread that many organizations have. Mr. Riehl has performed data analysis and worked with organizations to identify areas in which efficiency can be achieved, recommended improvements to the business process, and established continuous change management programs.

Mr. Riehl is an excellent business requirement and design facilitator and provides high quality written plans, business requirements and design model documents. Mr. Riehl has experience in both the aging SDLC (big design up-front) approach to requirements gathering and modern Agile Business User Story requirements, design, test, and deployment approach to delivering working software. Mr. Riehl has performed system design on multiple projects using Toad Data Modeler and CA Erwin tools to create the system design models. Mr. Riehl has used HTML5, CSS, PHP, R, RStudio, Shiny Dashboard, Business Objects IDT, Dashboard Designer, and Tableau, for developing proof of concept and production deployed enterprise web systems.

Key Roles and Responsibilities:

Lead and transformed multiple organizations from SDLC to Agile as member of a Software Process Engineering Group and supported the team to define the new agile approach using an agile process to engage the members of the special interest group

Acted as the agile evangelist to train the leaders, agile coaches and team on the roles, ceremonies and benefits of implementing Agile and Scales Agile Framework for Lean Enterprises

Organize and facilitate Scaled Agile Framework for Lean Enterprises SCRUM ceremonies: PI Planning, Scrum of Scrums, daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives

Maintain JIRA, Confluence, and PI Checkpoints for the teams

Mentor and coach team members on core Agile values, principles, practices, and processes

Enable team to become self-organizing and self-managing to achieve its goals

Work with the Product Management team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all stakeholders

Motivate teams to perform and ensure team members are collectively responsible for all aspects of the committed work (analysis, development, testing, documentation, etc.)

Identify, address, and communicate project risks, dependencies, and team impediments

Ensure the team’s “definition of done” is well defined along with acceptance criteria on the story, sprint, and release levels

Facilitate productivity through discussion, decision making, and conflict resolution

Shield the team from external interferences

Assist with internal and external communication, and improving transparency

Build a trusting and safe environment where problems can be raised with an emphasis on problem solving

Assess the Scrum maturity of the team and coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team

Coach a continuous improvement mindset and recommend adjustments to established delivery practices

Participate in Scrum of Scrum meetings to ensure cross-team collaboration, dependency discussion and coordination of release plans and integration of testing activities

Establish and maintain strong working relationships with all stakeholders, including customers

Worked with SAP and products that were integrated into SAP through the evolution starting with Crystal Report, Crystal Decisions, Holos, Crystal Enterprise, Business Objects, webi, deski, Xcelsius, Tabluea, MS Power BI, Information Design Tool IDT, SAP Data Services, Data Integrator, Text Analysis, Universe Designer.

WORK EXPERIENCE

04/2023 – Present, Project Manager, Product Lead, Sr. Scrum Master, A Square Group

Client: U.S. Department of Homeland Security USCIS Verification

Mr. Riehl is the Product Lead for the DHS USCIS Verification Information Program E-Verify Social Security Administration (SSA) Tentative Nonconfirmation (TNC) Automated Response (EV-STAR). Responsible for keeping the AWS hosted employer, employee, SSA stakeholders available 24x7x365. The agile teams consist of DevSecOps Cloud Engineers, Jenkins Cloudbees CI/CD, Javascript, RoR, SprintBoot, React front end and back-end databases and related systems. Scrum Masters, Developer, Testers, UX/UI designers, all combined Mr. Riehl communicates and supports over 150 Viper/Agile Secure Development, and Operations for Verification (ASDOV) Team members supporting the government ITPMs, Product Owners and business members. The program is delivered tracked and monitored via Scale Agile Framework Enterprise with an Agile Coach and SoS with all the cerimonies to ensure Program Increment delivery each quarter. The team is very fleuent, agile and adaptive to meet the dynamic business needs. Mr. Riehl has realized that Artificial Intelligence AI and Data Science here now and is the future of innovation and he has a strong focus on bringing prompt engineering to the organization to become more efficient in product and service offerings.

06/2020 – 04/2023, Project Manager, Sr. Scrum Master, Citizant

Client: U.S. Department of Homeland Security ICE OCIO

Mr. Riehl performs the role of Data Governance Center Collibra (DGC) software engineer using thought leadership and passion to incorporate new tools and techniques to identify and implement system improvements. Using Collibra DGC an enterprise-oriented data governance platform that provides tools for data management and stewardship, he leads and works with the development team to enable enterprise and to organize, manage data assets and related data policies and rules. Mr. Riehl analyzes the environment to make sure the solution being developed blends with the current architecture and operating environment, as well as future functionality and enhancements. The most recent achievement was to migrate the entire ICE Collibra DGC from AWS to DHS Collibra Cloud onto AWS. Work with multiple layers and components of Amazon Web Services (AWS), including steps to setup E2C along with the many configuration details.

04/2019 – 06/2020, Project Manager, Sr. Scrum Master, GDIT (Prime)

Client: US Courts Administrative Office (AO)

The AO is following the Scaled Agile Framework SAFe to support and deliver applications to the US Courts. There are three branches in the US Courts Appellate, District and Bankruptcy. Mr. Riehl and his teams are focused on supporting the 13 Appellate courts using a case management electronic case filing system CMECF. Mr. Riehl is responsible for leading two agile teams the Appellate Court Docketing (ACD) and the Appellate Mobile Briefcase (AMB). As one of the eight Scrum Masters in the Scrum of Scrums we work together with the Release Train Engineer and the branch chiefs to plan the Program Increments (PI). There are many cross-team dependencies that need detailed discussions and as a team we plan continuously and re-planned as we move through the PI toward an application release. The ACD team is creating the nextgen framework for CMECF with nodejs, angular and spring boot secure web services. The AMB team has created a briefcase mobile application with Xamarin on iOS and UWP that allow the Judges, Attorneys, Caseworkers to download and manage cases on iPad’s and windows surface pro.

08/2017 – 04/2019, Sr. Project Manager, Sevatec (Prime) – SFI (Sub)

Client: DOT/FHWA

Mr. Riehl is responsible for leading the task area that provides all the FHWA websites and SharePoint Farm, Site Collections and Administration. The theme of the role is to transform the joint team client and service provider to become agile so that more efficiency results for the government.

The joint team consists of Federal CORs and COTR, office chiefs and leads acting as Product Owners, Mr. Riehl is the Scrum Master on multiple releases consisting of 14 agile team members that design, develop, test and deploy the work products and Mr. Riehl is serving to ensure that the releases and sprints are planned, executed and delivered. The communications matrix contained 22 members including Program Manager, Architect, PMO, DBA, Change Management and Platform support team leads. The project risks are managed in a SharePoint program risk register managed and monitored by PMO peer and quality review processes.

Mr. Riehl acts to define and create the Product Owners business users stories and tasks. To achieve this Mr. Riehl works with the teams using MS Team Foundation Services now called “Azure.DevOps”. The Dashboard contains some key performance metrics including the product backlogs, burndown charts with sprint velocity, the epics for one project are defined to group modules for the project loan management system include programs, projects, CRM, Loans, Tranches and reports. The sprints duration is two weeks long. The sprint planning meetings are usually held on Mondays and talk about 90 minutes. Each day we have a daily standup at 2:30pm where we review what was done, what is to be worked on and if there are issues or roadblock. On Friday’s on the 10th business day we hold a Sprint review where the agile team demonstrates the new business features that were described in the business users stories. The team then moves the business user stories over to done and checks to ensure that the definition of done is met together with the Product Owner. Agile is new at the FHWA and one business lead is evaluating the progress to measure the success of the agile process, MS TFS tools and business value that is being delivered to the FHWA. There has been positive feedback from the process as a result other groups are planning to adopt this agile model for their project releases.

07/15 – 07/17, Business Analyst/Web Application Architect, AFA - XLA

Mr. Riehl is responsible for the complete, vision, scope, schedule planning, risk management, change management, Business Intelligence BI, Enterprise Data Warehouse EDW, and data management reporting for the FEMA-FIMA National Flood Insurance Program.

Mr. Riehl is currently performing a joint role as senior business analyst, agile scrum master, developer, web application modeler, architect, and planner. This includes meeting directly with key business stakeholders, discussing the business needs, defining the vision, and creating database and software application designs to meet the goals and objectives of the DHS, FEMA-FIMA department.

The team size and roles for this project was nine: Product Owner, two SMEs, a two DBA/Architects, four Agile BA, Designer, Developer, Tester Scrum Master (Russell Riehl) and a PM and COR. All of the Agile Team members were new to the Agile project lifecycle therefore a training plan was created and delivered. The approach that was used to for the project was a hybrid. The kickoff began with a kickoff, project charter, team roles and responsibilities, deliverables list and a handoff plan. The project was being handed off from FEMA research staff to the Data Management Team. The Project Management Plan included an as-is and a to-be MS Visio diagram that depicted the architectures including the operational source data, business processes, the business reports, stakeholder and key performance indicators. All of the data sources started as xls or csv, which were then placed into an MS Access database. One of the key objectives of the project was to create a central integrated SQL Server Database for Claims Management. The staff from each business domain directed a member of the Agile Data Management Team to work with them to learn the process with the support of a Job Aid the described the steps of a manual process to collect and manage data to a point where a daily report was produced that the Key leadership used to track the claims to closure. The report was known as the CLR Report Claims and Litigation Report. The project eventually evolved into each group developing business processes that connected extracted, loaded and transformed the data into the SQL Server database. One of the business area’s was named Neutrals where a claim as assigned to be reviewed by a third party neutral law firm. We began this process with the release planning followed by sprint planning, sprint execution, sprint demo and deployment. We wrote out the project backlog of known business users stories and then created the tasks to complete the sprints performed an estimate and then assigned them to the sprints. This was performed using One Note since the recommendation to purchase JIRA was turn down. We then identified the free 5 user option of visualstudio.com TFS. The release plan was planned for twelve sprints of two-week duration for example April 17 to 28 that had eleven users stories and week 12 was September 11 to 22.

07/08 – 06/15, Project Manager, Tetra Tech AMT

Mr. Riehl is responsible for leading a team of 15 and serving the needs of 5 business SMs for the complete Business Intelligence BI, Data Warehouse DW, Extract Transform and Load ETL, and Software Development Life-Cycle SDLC process, defining project processes, managing resource allocation, reporting project status and financial metrics, and ensuring successful delivery of each engagement. Mr. Riehl is the primary creator of the Software Development Plan (SDP). In conjunction with project analysts, he develops detailed specifications for product functionality through comprehensive, written use cases, epics and user stories. Acts as the champion for the implementation of the Rational Unified Process (RUP) and Agile and drives its adoption throughout the development team.

Mr. Riehl has used the Agile approach to deliver BI projects for the FAA Information Delivery and Data Visualization Groups and has acted as Product Owner, Scrum Master and Team member and holds regular daily standup meetings to identify what was done, what is to do and to remove obstacles that stand in the way of progress toward the goal. He acts as the overall system engineer, technical manager, and administrator for multiple deliveries and orders; serves as the primary interface and point of contact with the Program Manager, on technical project issues. He supervises project operations by developing system engineering and management procedures, planning and execution of the engineering and technical effort. Monitors and reports progress manages acquisition and project resources. In addition oversees control of the project’s financial and administrative aspects with respect to the delivery order requirements.

Mr. Riehl is the SharePoint 2013 Admin for the BI DWOPS Site Collection and project sub sites. He has worked with the lead SharePoint Admin that manages the entire FAA to design and implement the Business Connectivity Services that was utilized in production for 5 key projects. The business created data entry points into the FAA One DW that are used to create Key Performance Metrics Dashboards so that senior management and VPs have the information they need to make plans and decisions. The DWOPS Site Collections was used by 75+ users projects and operations collaboration, communications, risk management, schedule planning, design, test, deployment, closure, best practices and lessons learned and status reporting.

04/07 - 12/07, Senior Computer Systems Analyst, Insystech, Inc.

Mr. Riehl led a team of four dbas, designers, devlopers, testers, to deliver a project for an Operations Scheduling System that is used by the Network Operations Center (NOC) for their day-to-day activities. Mr. Riehl was the Project Manager and was responsible for creating the Detailed Design Specifications, and working with End Users to analyze Requirements from Use Cases. This included, designing the database and data structures necessary to meet the data requirements. The OPSCHED System is a Web Based application developed using J2EE technologies and OO Methodology – Java, JSP, Struts Framework on Oracle 10g Application Server and Database.

09/06 - 03/07, Senior Computer Systems Analyst, Insystech, Inc.

Mr. Riehl worked on various information delivery and decision support projects fulfilling the SDLC roles and ultimately leading as a project manager to meet the mission goals and objectives.

09/03 – 08/06, Senior Computer Systems Analyst, Insystech, Inc.

Project Coordinator responsible for meeting with clients to gather there requirements, collecting data, cleansing data, auditing data loads, publishing reports, and training End Users to make data driven decisions. He actively participated in communicating the advantages of using a Decision Support System to School Districts clients. Collaborated with data analysts to troubleshoot data transformations and maintain data processing schedule.

06/00 – 08/03, Senior Computer Systems Analyst, Insystech, Inc.

As a Data Warehouse Developer, Mr. Riehl is responsible for loading Decision Support data from Operations data.

08/1999 – 05/2000, City of Fredericton, Programmer Analyst II,

08/1998 – 07/1999, University of New Brunswick, Programmer Analyst I, Programmer-Analyst I, University of New Brunswick

08/1985 – 05/1993 – Senior Traffic Technician, Canadian Armed Forces

Citizenship: USA

EDUCATION

DevOps Engineer

– Edureka, October 2018

Scaled Agile Framework Enterprise

– SAFe Agilest 4.5, November 2017

Scrum Alliance

– Certified ScrumMaster (CSM®) September 2012

The Data Warehouse Institute TDWI

– Certified Business Intelligence Professional CBIP, June 2012

Project Management Institute PMI

– Project Management Professional PMP, June 2009

University of New Brunswick

– Bachelor of Computer Science BCS, August1998

Canadian Forces School of Administration and Logistics, Edmonton Alberta, Canada

–Traffic Technician MOC 933, 1986

–Sr. Traffic Technician MOC 933, 1989

ADDITIONAL INFORMATION

Hardware: Various Printers, Wireless routers, various PC

Operating Systems: DOS; Windows 3.x, 95, NT, 2000, XP; Sun Solaris, SCO, AIX, UNIX. Red Hat Linux, Apple Mac OS X v10.6 Snow Leopard, v10.7 Lion, v10.8 Mountain Lion v10.9 Mavericks, v10.10 Yosemite desktop computers, familiar and interested in working with iOS 5, 6, 7, 8 iPhone and iPad application development process via xCode SDK and beta WatchKit and mobile technologies

Software: JIRA Backlog and Scrum Boards, Confluence requirements management, Visio Erwin and Quest Central Toad Data Modeler, MS SQL Server 2005, MS Project, WBS, 200*-****-**** Project Server and SharePoint Administration – Project Management Planning, Lotus Notes Admin, Informatica Powermart and PowerCenter, Developing Reusable Mappings, RDBMS IBM MVS, Toad for DB2, Toad for Oracle, SQL Server Manager Studio Express to analyze, create, design, test, manage, and manipulate all database objects, Oracle Designer/2000 6i r3 – Generating Applications, PL/SQL – Developing Packages and Procedures for Data Warehouse, Oracle Discoverer Reporting tool – Developing Client Reports, Entity Relational Modeling and Design Architect RDBMS, Crystal Reports v4 to XI – Creating Client Reports, Oracle 7.3, 8i – Using All Oracle Objects to Perform Required Activities, MS Visual Studio/Office – Developing a Time and Billing Application

REMEDY Support Incident Management System

Programming: C, C++, COBAL, FORTRAN, Lisp, Pascal, novice with Objective-C and swift

Protocols: ODBC, TCP/IP; SFTP; Ethernet;

Training:

BMC REMEDY – 2011 to Present

The Data Warehouse Institute TDWI – 2011 to Present

Association for Computing Machinery ACM – 2008 to Present

Project Management Institute PMI – DC Chapter 2006 to Present

National Capital Oracle Users Group NatcapOUG 2001 to Present

Oracle Partner Network 2003 to Present

Northern Virginia Technology Council NVTC 2003 to Present

Canadian American Business Council CABC 2005 to Present

Fauquier Technology Alliance FTA 2005 to 2007

Informatica Certified Developer March 2003

1Z0-001 Exam 1 OCP – Oracle 8i SQL and PL/SQL, June 2001

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