Customer Service Patient Care
Resume:
Chitra Chandramohan
Chandni, P V North,Thazhava p.o Karunagappally, Kollam,Kerala,
India.690523
+919*********, +916********* *************@*****.***
Objective
•"Dedicated healthcare professional seeking a role that utilizes my patient relation expertise to drive satisfaction
and quality care." •"Customer service specialist looking to leverage my skills in a healthcare or related role,
focusing on patient-centered care and excellence." •"Motivated and empathetic professional seeking a position
that combines my passion for patient advocacy with my expertise in conflict resolution and communication."
Experience
Valiyath Institute of Medical Science 18 th April 2022 - 10th June 2024
Patient Relation officer
Manage, direct, and coordinate patient care concerns.
Established and managed positive relationships with medical staff, Risk Management, facility leaders,
and issue owners throughout four different facilities.
Welcomes newly admitted patients and their families to the hospital.
Resolved patient inquiries on billing, financial, health-related issues, as well as provide direction to
appropriate departments.
Checked Patients Insurance eligibility using Epaces.
Communicate patients rights and resposibilities to staff.
Develop, implement, monitor and evaluate all activities involving customer service and patient
satisfaction.
Dedicated to improving the patient and family experience through investigation of their complaints,
concerns and other feedback received.
Vijayanssi Spine Hospital 01/02/2021 - 03/03/2021
Patient Relation Officer
Monitoring and analyzing the patients rights and responsibilities. Collaborates with the Quality improvement
efforts to identify key improvement focus areas that impact both patient care quality and safety.
Ymm public school June 2009 - August 2020
Primary Teacher
11 years of experience as a primary Teacher is seekingto secure a challenging position with an opportunity for
learning and enhancing my skills.
Education
Kerala university 2005-2008
Masters in English literature
kerala university 2002-2005
Bachelor's in English literature
E-INFOTECH 2010
MS OFFICE
Skills
Technical skills: • Microsoft Office • Google suite. • Basic Computer hardware knowledge.
Projects
Patient Satisfaction Enhancement Initiative
Goal:
1. Improve patient satisfaction ratings by 20% within 6 months
Tasks:
Conducted patient surveys and feedback sessions.
Developed and implemented a complaint resolution process.
Collaborated with healthcare teams to improve communication and care coordination.
Analyzed and presented data to hospital administration, resulting in policy changes.
Outcome: Achieved 25% increase in patient satisfaction ratings, exceeding the project goal.
Patient Education and Awareness Program
Goal:
Develop and implement a patient education program to improve patient understanding and awareness of
their conditions and treatments.
Tasks:
Researched and created educational materials (brochures, pamphlets, etc.) Collaborated with healthcare
teams to develop informative content
Presented educational sessions to patients and families
Evaluated program effectiveness and made improvements
Outcome:
Improved patient understanding and awareness of their conditions and treatments
Enhanced patient engagement and empowerment
Received positive feedback from patients and healthcare teams
'Women's Health Awareness and Screening Fair
Goal:
Organize a health fair on International Women's Day to promote women's health awareness, provide free
screenings, and educate women about gynecological health.
Tasks:
Collaborated with gynecologists, healthcare teams, and community organizations
Coordinated logistics, including venue, equipment, and supplies
Provided free cervical cancer screenings, breast exams, and health consultations
Offered educational resources and workshops on women's health topics
Outcome:
Screened over 150 women for cervical cancer and breast cancer
Educated over 100 women about gynecological health and wellness
Built partnerships with local healthcare providers and community organizations
Empowered women to prioritize their health and well-being
Achievements & Awards
Languages
Engish, Hindi, Malayalam English, Hindi, Malayalam English, Hindi, Malayalam, Tamil
Personal Details
Date of Birth : 29/03/1983
Nationality : Indian
Passport : N4258914
Gender : Female
email : *************@*****.***
Reference
Dr Shani - Valiyath Institute Of Medical Science
Casualty Medical Officer
**************@*****.***
Vineetha Sugu - Valiyath Institute of medical science
Nursing Incharge
************@*****.***
Declaration
"I hereby declare that the details furnished above are true and correct."
CHITRA CHANDRAMOHAN
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