Customer Service Experience
Resume:
Jose Kranwinkel
Employment History
Retail Operations Supervisor at Staples, New York
January 2016 — Present
• Perform store merchandising standards for all products
• I Maintain off floor support areas for space optimization, including product and fixture storage
• Assist in associate development and lead a team committed to operational excellence
• Respond quickly to customer requests and concerns on the sales floor
• Balance operational requirements while providing a positive customer experience
• Monitor and anticipate store needs for supplies required to operate daily functions
• Be flexible to perform other duties as assigned (e.g., merchandising, operations, store cleanliness)
Geek Squad Agent at Best Buy, New York
August 2018 — Present
• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents Assistant Store Manger at T-MOBILE, New York
December 2018 — Present
• Provide customer service by greeting and assisting customers, and responding to
• customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash
• receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and
• quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or
• terminating workers when appropriate.
• Establish and implement policies, goals, objectives, and procedures through
• coaching and developing processes.
Education
High school equivalency, New York
Details
Skills
Sales
Merchandising
Adobe Illustrator
Customer Experience
Operational Excellence
Customer Service
Cleanliness
Microsoft Office
Adobe Photoshop
Operations
Languages
English
Spanish
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