Front Desk Human Resources
Resume:
Ashley Carver
Westminster, MD
ad7f2i@r.postjobfree.com
Work Experience
Salon Owner
Shear Designs Salon - Westminster, MD
August 2018 to April 2021
Owned and operated a hair salon with both booth rental and commission stylist. A total of 8 hair stylist. Managing the team, handling all finances, meeting salon representatives to launch new products, educating and managing a team and running all the day to day operations of a hair salon. Front Desk Supervisor (promotion)
DENTAL ONE ASSOCIATES - Westminster, MD
October 2016 to June 2018
I was promoted October 2016 to Front Desk Supervisor. I continue all my responsibilities that I had while I was the Insurance coordinator with the additional responsibility of overseeing and managing the front desk staff. I also handle billing and collections, patient complaints before going directly to the manager as well as assistant the Manager in her daily tasks. Insurance Coordinator/Front Desk
Dental One
July 2012 to October 2016
I started at Dental One as a front desk receptionist working directly with patients on collecting payments, going over treatment plans and finances. I was promoted to Insurance Coordinator in April of 2012. This position includes posting insurance checks, submitted claims, contacting insurance companies to provide documentation necessary for claims, verifying and entering insurances for each patient, working directly with patient regarding their insurance and any needs they may have. Human Resources Manager
LONG VIEW NURSING HOME, INC - Manchester, MD
2010 to July 2012
Promoted to help improve the department by management of a full spectrum of HR operations, systems and programs. Worked with assistant administrator to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; create and maintain employee schedule consisting of 180 employees; and handle HR workplace issues.
Key Results:
• Successfully reduced turn-over rate in facility after 1 year.
• Designed, implemented and maintained systems to complete tasks during the work day.
• Conducted annual job performance counseling, goal setting and career development.
• Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
• Managing over 180+ employees, awarding and disciplining when necessary.
• In charge of all aspects of running the office, to include: accounting, payroll, human resources, employee relations, insurance billing and receiving, create and manage schedules for 180 employees, organizing, training and overall efficiency in office.
• Assisting the Administrator when needed in other aspects of running the office to maintain overall efficiency in the workplace.
Staffing Coordinator
LONG VIEW NURSING HOME, INC - Manchester, MD
October 2009 to January 2010
Promoted to better create and maintain employee scheduling. Worked with staff to coordinate time off • Requests, vacation and call outs. Finding staffing coverage when a call out was received. Responsible for employee school and vacation schedules. Also, responsible for orientation training scheduling and pre- employment hiring paperwork and screenings.
Ward Clerk/Receptionist
LONGVIEW NURSING HOME, INC - Manchester, MD
December 2008 to October 2009
Started at Long View as a ward clerk/receptionist. Responsible for answering phones, greeting new patients, staff and visitors, sending out care plan letters to family members, setting up transportation for patients, ordering medical supplies, and stocking all medical cabinets. Withheld a professional image for good quality customer service.
Education
High School Diploma
NORTH CARROLL HIGH SCHOOL
Bachelors in Business
UNIVERSITY OF PHOENIX
Bachelors in Business
Kaplan Unversity
Skills
• SCHEDULING (7 years)
• BILLING (4 years)
• TRAINING (2 years)
• BENEFITS (2 years)
• EMPLOYEE RELATIONS (2 years)
Additional Information
• 13 years of Customer Service Experience
• 5+ years of professional experience in dental insurance.
• 2 years HR Experience
• Experience working directly with the public in regard to finances and decision making.
• Proven skill in solving employee issues and disciplinary action
• Work well with all levels of management and backgrounds of diversity
• Great problem solver and team player with the ability to work independently
• Excellent organizational, analytical, and interpersonal skills
• Successful in learning and comprehending new systems and methods HR Skills
HR Department Startup
Employment Law
FMLA/ADA/EEO/WC
Mediation & Advocacy
HRIS Technologies
Staff Recruitment & Retention
Employee Relations
Alternative Dispute Resolution (ADR)
Benefits Administration
HR Program/Project Management
Orientation & On-Boarding
Training & Development
Performance Management
Organizational Development
HR Policies & Procedures
Professional Development/skills:
Leadership
Shaw Rosen thaw employment law
Diversity
Communication
Systems experience and proficiency:
• Appoximately 90 WPM
• Proficient in Windows and Mac computers
• Expert online knowledge
• All Microsoft programs
• Trained in Novatime, Payce/winpay systems, Salon Iris
• VS Pro scheduling
• CPS Scheduling software
• QSI Billing Software
• XRAY vision software to view dental xray images
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