Customer Service Account Manager

Jennifer Scott Churchill

ad7f18@r.postjobfree.com 385-***-**** West Point, UT

SUMMARY Seeking a Customer Service Rep role with 4 years of experience in patient services and medical reception. Skilled in maintaining confidentiality, resolving service issues, and ensuring HIPAA compliance. Demonstrates strong teamwork, critical thinking, remote work adaptability, and reliable internet connection; flexible availability. WORK EXPERIENCE Revere Health Provo, Utah

Patient Service Specialist Mar 2022 - Nov 2023

• Maintained patient confidentiality and ensured HIPAA compliance while managing electronic health records and documentation.

• Addressed patient inquiries and resolved service issues, contributing to the overall satisfaction and quality of care.

• Educated patients on financial responsibilities and available payment options, facilitating informed healthcare decisions.

• Processed payments and managed billing inquiries, leveraging specialized software for efficient operations and accurate record-keeping.

Medical Receptionist Jan 2021 - Mar 2022

• Coordinated patient appointments and managed scheduling across various medical practices, ensuring timely access to diagnostic, surgical, and consultation services.

• Facilitated communication between patients and medical staff by accurately recording messages and inquiries, and directing calls to the appropriate parties.

• Maintained comprehensive patient records by entering insurance and demographic information into the system, contributing to the accuracy of the practice's medical database.

• Upheld patient privacy and the integrity of sensitive information by consistently adhering to HIPAA regulations in all administrative processes. MarketStar Corp. Ogden, UT

Account Manager

• Enhanced client engagement and sales performance by providing tailored training and support to key accounts, resulting in strengthened corporate-vendor relationships and customer satisfaction.

• Conducted strategic account planning, adapting to market shifts and competitive dynamics, and fostered long-term partnerships with VAR clients through personalized customer service.

• Represented organizational interests at industry trade shows and conferences, effectively communicated product benefits to customers, and met or exceeded account management targets through diligent oversight and strategic upselling. MARKETSTAR, INC Ogden, UT

Rim Account Manager

• Developed and implemented customer service protocols, enhancing operational efficiency and ensuring a comprehensive understanding of competitive landscape within the territory.

• Maintained and expanded a portfolio of 800 client accounts, consistently meeting and surpassing performance targets through attentive service and strategic pricing negotiations.

• Strengthened key client relationships by delivering tailored product solutions, managing multiple account deadlines proficiently, and accurately documenting interactions in the CRM system.

EDUCATION Image Works Academy Of Hair Design, Inc. License of Cosmetology, Cosmetology Education

Spanish Fork, UT

May 2008

BYU Idaho Pathway

Certificate of Completion, Focus On Social Media

Online

Aug 2019

SKILLS Leadership Skills • Proficient in Microsoft • Technologically Savvy • Communications

• Relationship Development • Problem Resolution • Multitasking • Self-Motivation • Empathy • Effective Communication • Customer Service • Communication • Remote Work • Teamwork • Critical Thinking

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