Service Representative Customer
Resume:
Hello
I’m Samantha Lester
Shepherdsville, KY 40165
**************@*****.***
Skills
Excellent communication skills, both verbal and written. Excellent listening skills, as well as note taking and entering data. Very focused and organized. Proficient in Microsoft applications and a very fast learner when beginning new applications and softwares. Proficient with taking and receiving calls while switching between applications involving multiple computer screens/application tabs. Experienced and skilled with handling healthcare insurance claims, payments, EOBs, and communicating with insurance companies about patient policies and benefits. Experienced with creating exceptional and informative presentations.
Experience
July 2023 - present
Oral Surgery - Louisville, KY- Insurance and treatment planning admin
Answering phones to set up new patient accounts and gather insurance information; schedule patient appointments, contact referring offices for x-rays.
Communicating with referring providers about collaborating treatment between offices.
Gathering insurance information, submitting claims and appeals, calculating out-of-pocket costs after insurance, submitting payments from insurance companies, and handling EOBs.
July 2020 - May 2022
Family Dollar, Hodgenville, KY - Store Manager
Handled hiring process of new employees, contacting and scheduling vendors, working with the supply chain, and working alongside corporate and marketing.
Created the weekly employee schedule, and resolved customer issues and complaints in a timely and empathetic manner.
Handled end-of-day cash and credit counts, organized the store
April 2016 - May 2022
Call Center, Bardstown, KY- Call Center Customer Service Representative
Answered incoming calls from customers about issues they were having and either resolved their issue independently, or took proper call escalation measures to make sure their problem was resolved in an appropriate and timely manner.
Took calls and handled debt repayment transactions.
Scheduled patients with medical providers.
Education
August 2009 - December 2013
Jefferson Technical College, Louisville, KY - Pharmacy/Computer Science
My major at Jefferson Technical College was in Computer Science with a minor in Pharmacy Technician.
3.8 GPA
August 2007 - May 2009
Homeschool, Shepherdsville, KY - GED
I was homeschooled from first grade, until I was able to graduate at the end of 10th grade per the Bullitt County Board of Education requirements. I graduated with a 4.0 GPA.
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