Tech Support Rep, Customer Support, Project Manager
Resume:
Aaron
White
San Angelo, Tx *****
W: ad7ey3@r.postjobfree.com
Skills
• Problem-solving
• Customer Retention
• Project Management
• Python
SQL Database
Administration
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• HTML, CSS, and Javascript
Professional Summary
Dedicated professional with demonstrated strengths in customer service, integration project management, and scripting. Great at troubleshooting problems and building successful solutions.
Experience
VGI Technology, Inc.
January 2021 - Current
Training and Quality Manager
Established a tiered role system for technicians, fostering clear expectations and growth pathways within the team
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Implemented SAAS platforms such as Monday.com and Trainual.com for project management, training, and process standardization
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Spearheaded a security-centric refocus of business operations, enhancing internal security measures and customer data confidentiality, integrity, and availability.
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VGI Technology, Inc.
January 2019 - January 2021
Service Manager
Developed and implemented internal strategies to streamline workflows, enhance customer satisfaction, and ensure consistent results
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Implemented Datto RMM SaaS and additional SLA offerings, contributing to organizational growth, customer retention, and increased revenue.
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Developed python and powershell scripts to assist with remote system troubleshooting and automatic remedial actions through our RMM.
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VGI Technology, Inc.
January 2017 - January 2019
Project Manager
Successfully managed project deadlines and exceeded monthly revenue targets during a period of rapid company expansion.
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Oversaw a three-fold increase in the number of installation technicians and completed projects.
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Created detailed documentation for all aspects of integration process, including requirements, design specifications, test plans, and user guides.
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Identified potential risks and issues in integration process and developed mitigation plans.
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Coordinated with cross-functional teams to ensure successful system integrations.
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VGI Technology, Inc.
January 2016 - January 2017
Installation/Service Technician
Installed a variety of security solutions including Access Control, Surveillance, and Fire & Intrusion systems.
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Trained clients on new software applications and technologies as part of solution implementation process.
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Coordinated with internal teams, including developers, designers, and project managers, to ensure seamless execution of integrated solutions projects.
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Maintained strong relationships with existing customers, identifying opportunities for upselling or cross-selling additional services.
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TeleNetwork Partners, LTD
January 2011 - January 2015
L3 Tech Support Operator
Provided advanced technical support for multiple major ISP SLAs, demonstrating strong troubleshooting skills and adherence to service level agreements
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Developed expertise in WAN/LAN configurations, network troubleshooting, and antivirus installations.
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Certifications
• Monday.com Core Builder, Monday.com, 2023
• Milestone Integration Technician, Milestone, 2022
• Avigilon ACC and ACM, Motorola, 2019
• Alarm.com Certified Technician, Alarm.com, 2018
• Texas Residential Fire Alarm Superintendent License, The State of Texas, 2024
• Infinias Intelli-M Access, 3xLogic, 2018
• Ubiquiti Solar Specialist, Ubiquiti, 2018
References
References available upon request
Contact this candidate