Housekeeping Supervisor Customer Service
Resume:
SAMEERA NIPUNA
HOUSEKEEPER
PROFESSIONAL EXPERIENCE
ABOUT ME
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V
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Dedicated Housekeeping Supervisor
with a track record of maintaining
standards in various hospitality
enviorenment. Skilled in leading staff,
ensuring efficient workflows, and
delivering excellent guest satisfaction.
Seeking opportunities to improve my
expertise in maintaining pristine
environments and enhancing guest
experiences.
Housekeeping Supervisor Sep 2017 - Present
Housekeeping Department, Shangrila Hotel Colombo, Sri Lanka. CORE COMPETENCIES
• Housekeeping Management
• Cleaning and Sanitization
• Attention to Detail
• Inventory Management
• Customer Service Excellence
• Communication Skills
• Organizational Skills
• Guest Relations Management
• Sustainability Practices
• Basic Computer Skills
PERSONAL DETAILS
Date of Birth
Nationality
Passport No
Civil Status
: 08/01/1994
: Sri Lankan
: N5339783
: Married
• Supervise the cleaning staff and ensuring that they are meeting hotel standards.
• Develop and implement cleaning schedules and procedures.
• Order cleaning supplies and equipment.
• Conduct regular inspections of guest rooms and public areas.
• Resolve guest complaints about cleanliness.
• Train new cleaning staff.
• Maintain inventory of cleaning supplies and equipment.
• Ensure with all safety and health regulations.
Room Attendant / Minibar Attendant July 2014 - July 2017 Miramar Hotel Fujairah U.A.E.
• Cleaned and prepared guest rooms to hotel standards.
• Stocked minibars with food and drinks.
• Resolved guest requests for cleaning, amenities, or other services.
• Reported any maintenance issues to the housekeeping supervisor.
• Maintained cleanliness of public areas.
• Followed all safety and security procedures.
PROFESSIONAL QUALIFICATIONS & TRAININGS
• Basic training for Housekeeping Machines & Equipment.
• Basic Chemical Usage, Health & Safety Training.
• Basic and Advance Fire & Safety Training.
• Training for handle Covid 19 situation and guidelines.
• Basic training guest complaint handling.
ACHIEVEMENTS
Customer Delight Programme awarded:
• 6 Silver Award
• 4 Gold Award
EXTRA-CURRICULAR ACTIVITIES
• Participated in the National Seminar on Travel & Tourism
• Participated in the Facility Planning and Management – Emerging Trends
• Participated in the Legendary complaint handling Training 975/1 Boghajunction Road,
Gothatuwa angoda..
G ad7erb@r.postjobfree.com
LANGUAGE SKILLS
English Fluent
Sinhala Native
REFERENCES
Available Upon Request
SECONDARY EDUCATION
G.C.E. Advanced Level Examination
G.C.E. Ordinary Level Examination
DECLARATION
I do hereby certify that the above information is true and accurate to the best of my knowledge.
Kind Regards,
SAMEERA NIPUNA
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