Data Entry Customer Service

Anneliese Scherrer-Gillis Contact Phone: 717-***-****

Harrisburg, Pennsylvania Contact Email: *********.***@*****.*** Work Experience

Express Employment Professionals

Dispatcher at US Pack November 2023 to June 2024

• Process orders by phone/email/fax in E-Courier DMS2. Confirm accurate data entry

& provide timely logistics updates to clients via client portals.

• Source couriers, coordinate delivery logistics & monitor order progress to ensure on-time deliveries.

• Calculate & apply client charges & courier payments adhering to fee schedules for financial accuracy.

• Pull/pack/ship FedEx and or UPS orders from warehouse. Streamline shipping process to both prioritize these orders and maintain inventory accuracy.

• Skills: Dispatching, Scheduling, Warehouse, Pulling / Packing, Microsoft 365, Microsoft Outlook, Microsoft Excel, Customer Service, Data Entry, E-Courier, Maps Reading, Math Skills, Scan Gun, 10 Key Calculator, Multi-Phone Line, Scheduling, Time Management, Problem Solving, Communication, Adaptability. Aetna CVS Health

Production Coordinator December 2022 to November 2023

• Retrieve/sort/categorize legal documents in provider files to convert into digital format using Quick Capture Pro.

• Make digital files accessible to the legal department using FileNet while prioritizing the digitization of open cases for expediting case processing.

• Consistently meet and/or exceed daily project goals. While on the team, the daily production and digital document retrieval rate increased by 48%. Implementing the use of pivot tables, data sorting and other functions in Microsoft Excel to support daily report precision.

• Skills: Quick Capture Pro, FileNet, Scanning, Copying, Printing, Microsoft 365, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Data Entry, Knowledge of HIPAA/PHI/PII Laws, Attention to Detail, Time Management, Teamwork. Allied Universal Security Services

Security Officer at Aetna CVS Health November 2021 to December 2022

• Monitor 16 cameras simultaneously using Genetec Security Software. Investigate alarms, report safety hazards, & monitor suspicious activities for immediate action.

• Conduct daily rounds to maintain the safety and security of the premises. Perform daily system, device & equipment checks to ensure operational readiness.

• Log building visitors through Cloud Gate and paper documentation. Issue temporary badges via D3 Security Management System. Take new employee and replacement badge photos & submit to access control or processing.

• Escort unwanted individuals of the premises, including terminated employees.

• Conduct daily HIPAA/PHI/PII inspections and report violations to senior compliance officers.

• Train new officers in standard operating procedures and system management for seamless onboarding and team effectiveness.

• Skills: Genetec, D3 Security Management, Cloud Gate, Knowledge of HIPAA/PHI/PII Laws, First Aid/ CPR/AED, Microsoft 365, Data Entry, CCTV Monitoring, Emergency Response, Alarm Systems, Incident Reporting, Security Protocols, Data Entry, Training New Employees, Attention to Detail. Period of Unemployment

Birth of Child & Covid-19 July 2019 to November 2021 During this time, I was unemployed due to a combination of factors, including the birth of a child & the Covid-19 pandemic forcing my young child into online school. CCC Information Services

Call Center Agent March 2018 to July 2019

• Handle inbound calls from insurance agents and repair shops and collect pertinent vehicle information to assess part values for total loss claims.

• Communicate vehicle values acquired from database and escalate complex inquiries to relevant departments.

• Consistently meet productivity, quality, and other performance metrics. Manage project documentation to ensure compliance and accuracy in all reporting.

• Skills: High-Volume Call Center, Customer Service, Data Entry, Data Analysis, Microsoft Office, Skype, Time Management, Communication, Listening, Attention to Detail.

Strawberry Gardens

Receptionist September 2015 to March 2018

• Provide high-quality customer service to families, staff, and visitors, ensuring smooth operations.

• Monitor lobby to ensure student safety, preventing unauthorized entry or exit.

• Conduct facility tours, process enrollments, and manage parent payments efficiently.

• Answer and direct calls, ensuring accurate communication and prompt responses.

• Log and report child and employee absences, maintaining accurate records.

• Skills: Receptionist, Data Entry, Filing, Microsoft Office, Microsoft Access, Payment Processing, Supply & Order, Customer Service.

Sleep Inn & Suites

Front Desk Agent April 2010 to September 2015

• Book reservations through multiple channels including third party vendors.

• Provide guests with information on rates, amenities, and local attractions.

• Process payments, pre-authorize cards, and approve transaction reversals. Set cash drawer balance and ensure all cash safe deposit drops are correct.

• Act as a first contact for escalated customer complaints to ensure guest satisfaction. Respond to online guest complaints and reviews.

• Assist general manager with group projects by creating room blocks and coordinating with housekeeping.

• Training & monitoring the progress of new front desk staff.

• Maintain the ability to work all shifts & perform various roles including night audit.

• Skills: Choice Advantage, Data Entry, Reservation Booking, Payment Processing, Cash Handling, Night Audit, Customer Service, Problem Solving, Attention to Detail, Adaptability, Training, Room Blocking, Scheduling. Education

• General Equivalency Diploma, Harrisburg Area Community College, 2001 References

• References will be supplied upon request.

Contact this candidate