Customer Service High Volume & proficient in warehousing

Elisa Heredia

951-***-**** ad7ema@r.postjobfree.com

Summary

For over 10 years now, I have been in the customer service retail industry and I am passionate about it. In every job that I acquired, I have been dedicated to providing the best professional service possible. I have always been a positive and energetic person who thrives in a customer service driven atmosphere and I work very well in a team. I can communicate with customers and colleagues efficiently and pride myself on always going above and beyond to make sure my customers are satisfied

Work Experience

Kohl’s Distribution Warehouse (Shipping/Receiving) June 2019- October 2019

●Accurately filled orders, prepared, wrapped, weighed and loaded items for shipping according to packing slips.

●Processed all invoicing, freight forwarding and packing slips.

●Used computerized systems to verify and pull inventory.

●Shipped high volume of orders daily, followed all procedures and kept accurate records.

Perris Burgers (Crew Member) April 2017- October 2017

●Maintained high standards of customer service during high volume, fast food operations.

●Communicated clearly and positively with coworkers and management.

●Greet customers as they entered in the restaurant.

●Assisted guests in appropriate seating.

●Followed procedures for safe food preparations, assembly, and presentation.

●Cleaned and organized both work place and eating areas.

●Prepare food items as and when necessary.

Harkins Theater (Team Member) January 2009- September 2009

●Cleaned and organized the lobby, bathrooms, and theaters.

●Stocked lobby and adhering to various closing/ opening duties.

●Prepared, promoted, and stocked food in concessions daily and also sales stub cards.

●Distributed purchased tickets and direct customers to the correct theater and in order to see the preferred movie.

●Accepted payments via cash or credit Accomplishments and being able to adapt to a quick environment knowing how to be on top of things

DD's Discounts (Seasonal Cashier, Sales Associate) October 2008- February 2009

●Balanced the needs of multiple customers at the same time while in a fast- paced retail environment.

●Answered customers questions and addressed problems and complaints in person.

●Helped customers select products that best fit their personal needs.

●Kept the showroom clean and maintained neat, orderly product displays.

●Processed multiple transactions each day in a timely manner and made customers feel welcomed when greeted.

Skills and accomplishments

I have routinely helped hundreds of customers each day in a high-volume retail environment. Also have been recognized as employee of the month. As well, I have received multiple “exceeds expectations” ratings on performance reviews.

●Dependability

●Fast Learner

●Adaptive team player

●Customer service expert

●Courteous demeanor

Education

High School Diploma (2004-2008)

Moreno Valley, Ca. United States

Graduated in Honors

Riverside Community College (2008- 2011)

Moreno Valley, Ca. United States

Associates, Some College

References

Available upon request

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