Elisa Heredia
951-***-**** ad7ema@r.postjobfree.com
Summary
For over 10 years now, I have been in the customer service retail industry and I am passionate about it. In every job that I acquired, I have been dedicated to providing the best professional service possible. I have always been a positive and energetic person who thrives in a customer service driven atmosphere and I work very well in a team. I can communicate with customers and colleagues efficiently and pride myself on always going above and beyond to make sure my customers are satisfied
Work Experience
Kohl’s Distribution Warehouse (Shipping/Receiving) June 2019- October 2019
●Accurately filled orders, prepared, wrapped, weighed and loaded items for shipping according to packing slips.
●Processed all invoicing, freight forwarding and packing slips.
●Used computerized systems to verify and pull inventory.
●Shipped high volume of orders daily, followed all procedures and kept accurate records.
Perris Burgers (Crew Member) April 2017- October 2017
●Maintained high standards of customer service during high volume, fast food operations.
●Communicated clearly and positively with coworkers and management.
●Greet customers as they entered in the restaurant.
●Assisted guests in appropriate seating.
●Followed procedures for safe food preparations, assembly, and presentation.
●Cleaned and organized both work place and eating areas.
●Prepare food items as and when necessary.
Harkins Theater (Team Member) January 2009- September 2009
●Cleaned and organized the lobby, bathrooms, and theaters.
●Stocked lobby and adhering to various closing/ opening duties.
●Prepared, promoted, and stocked food in concessions daily and also sales stub cards.
●Distributed purchased tickets and direct customers to the correct theater and in order to see the preferred movie.
●Accepted payments via cash or credit Accomplishments and being able to adapt to a quick environment knowing how to be on top of things
DD's Discounts (Seasonal Cashier, Sales Associate) October 2008- February 2009
●Balanced the needs of multiple customers at the same time while in a fast- paced retail environment.
●Answered customers questions and addressed problems and complaints in person.
●Helped customers select products that best fit their personal needs.
●Kept the showroom clean and maintained neat, orderly product displays.
●Processed multiple transactions each day in a timely manner and made customers feel welcomed when greeted.
Skills and accomplishments
I have routinely helped hundreds of customers each day in a high-volume retail environment. Also have been recognized as employee of the month. As well, I have received multiple “exceeds expectations” ratings on performance reviews.
●Dependability
●Fast Learner
●Adaptive team player
●Customer service expert
●Courteous demeanor
Education
High School Diploma (2004-2008)
Moreno Valley, Ca. United States
Graduated in Honors
Riverside Community College (2008- 2011)
Moreno Valley, Ca. United States
Associates, Some College
References
Available upon request