Customer Service Assistant Manager

Dana Elselsly

Louisville, KY *****

ad7eko@r.postjobfree.com

+1-615-***-****

Work Experience

Assistant Manager

Vulcan Lending - Franklin, KY

August 2023 to Present

Maintain existing customer files

Collect on all delinquent accounts in a timely manner Assist customers in person and over the phone

Accurately assist customers with loan application from start to finish Attend team meetings to set and exceed monthly goals Run daily reports of all daily activities

Reconcile cash, checks

Uses company’s best practices to provide consistent and excellent customer service Assistant General Manager

Asset Living - Bowling Green, KY

January 2023 to April 2023

· Posted all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently

· Send residents reminders and account information through resident portal

· Processed and reconciled account receivables

· Monitored and followed up on bad debt to include preparation of late notices, resident, and guarantor contact, and filing evictions. ( filed all forcible retainers and sent over to attorneys and went to all court dates)

· Responsible for all end of the month closing procedures and reporting

· Managed excellent customer service and monitored service request turnaround and responsiveness of maintenance staff

· Dealt with resident complaints, concerns, and requests to ensure resident satisfaction

· Used consistent techniques to screen, hire, train, coach, and develop onsite staff

· Promoted harmony and quality job performance of staff Program Coordinator/Property Manager

Homeland Inc. - Bowling Green, KY

October 2021 to January 2023

· Support planning, scheduling and coordination of programs and its activities

· Worked with each resident to develop an individual plan to reach educational and personal goals

· Met with staff on a weekly basis to discuss concerns, resident progress and provide solutions to enhance the quality of the program and address individual family needs

· Kept all members of the team up to date with relevant project information

· Oversaw all maintenance operations including maintenance requests, cleaning, and process to make unit ready to rent, quarterly unit inspections

· Managed all tenant-related issues including maintenance request, complaints, tenant retention, and completion of time-sensitive paperwork

· Enforced property and program rules and regulations

· Marketed vacant unit through social media business page

· Collected and/ or adjusted rent and security deposits, and keep track of tenant accounts

· Investigated complaints and resolved conflicts

· Worked weekly with Section 8 to assure that applicants had all necessary paperwork turned in for approval

Inbound Customer Service Representative

ShopHQ - Bowling Green, KY

June 2020 to October 2021

· Built productive relationships, resolved issues, and win customer loyalty on a daily basis

· Strategic relationship/partnership building skills with clients, ability to listen attentively to solve problems creatively adhering to company policy and procedures at all times

· Handled customer inquires, complaints, billing questions and payment requests

· Experience and judgement to plan and accomplish goals Inbound Customer Service Representative

Afni, Inc. - Bowling Green, KY

July 2018 to May 2019

· Unwavering commitment to customer service

· Assisted customers with upgrading phone plans and selecting new phones

· Assisted customers with payments and discrepancies or billing issues

· Maintained customer account information

· Provided basic technical support

· Achieved daily and weekly sales goals

Office Manger

Locklin Construction - West Springfield, MA

February 2017 to July 2018

· Created and updated records and databases with personnel, financial and other data

· Tracked budget expenses

· Supported budgeting and bookkeeping procedures

· Managed phone calls and correspondence (email, letters, packages etc.)

· Submitted timely reports and prepare presentations/proposals as assigned Sales Administrator/Logistics Manager

Procom Heating, Inc. - Bowling Green, KY

October 2014 to January 2017

· Results oriented supply chain professional with proven record of success in purchasing, sourcing, negotiations, and cost savings

· Complied Domestic and International Purchase Orders/Negotiated contrats for domestic shipments/ allocated products for domestic and specialty shipments

· Liaison between distributors and direct clients

· Corresponded with distrbutors regarding product availability, inclucking siscrepancies and cost

· Fostered relationships with dealers/promoted product usage and account growth

· Provided continuous communication, service, and determination to satisfy client expectations

· Adhered to purchasing policies, processes, and procedures to meet their requirements, presented alternatives to reduce costs and/or expedite deliveries as needed

· Maintained all routing for all outgoing shipments

· Negotiated Pricing with carriers and brokers

· Accounts Payable/EDI

Education

Associate's degree in Medical Information Technology Southcentral Kentucky Community & Technical College - Bowling Green, KY January 2011 to June 2014

Skills

• Section 8

• EDI

• Entrata (1 year)

• Voyager (2 years)

• QuickBooks (3 years)

• LIHTC (2 years)

• Cash register

• Retail sales

• Merchandising

• Customer service

• Cash handling

• Team management

• Sales

• Upselling

• Conflict management

• Operating systems

• Bookkeeping

• Typing

• Inside sales

• Technical support

• Account management

• Order entry

• Medical terminology

• Windows

• Google Docs

• Negotiation

• Mobile devices

• B2B sales

• Accounts receivable

• Software troubleshooting

• Pricing

• Interviewing

• Project coordination

• SharePoint

• Fair Housing regulations

• Accounts payable

• Property management

• Cash management

• Root cause analysis

• Social media management

• E-commerce

• Transportation management systems

• Budgeting

• Marketing

• Order management system

• Customer support

• Data entry

• Property leasing

• Phone etiquette

• Writing skills

• Communication skills

• Supervising experience

• Front desk

• Microsoft Office

• Scripting

• Telemarketing

• CRM software

• Clerical experience

• Documentation review

• Computer skills

• English

• Computer literacy

• Financial management

• Cold calling

• Mobile applications

Certifications and Licenses

Driver's License

June 1986 to July 2031

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