Human Resources Manager

FATIMA LATIF

NJ ad7e1f@r.postjobfree.com

908-***-**** (1) Fatima Latif LinkedIn

COMMUNITY AND MEMBERSHIP PROFESSIONAL

Accomplished professional with success and experience in growing membership, coordinating volunteers, and conducting community outreach in the non-profit and education sector. Proven track record of customer satisfaction, problem solving, collaborative networking and innovation to surpass institutional goals. Key skills include:

Volunteer Recruitment and Training – Policies and Procedures Development– Business and Community Engagement Strategic Planning – Needs Assessments – Leadership – Networking EXPERIENCE

Brainly, Inc. May 2021-Present

Senior US Community Manager, Remote

• Supervises a remote team of diverse, multi-national contractors and volunteers who ensure that the online learning platform is educational and safe for our millions of users

• Define and execute growth and engagement strategies to ensure the retention and satisfaction of our users and our community team members

• Cross collaborate with our growth and product teams within 35 global markets to develop data driven strategies that support our business goals and our company values

Girl Scouts Heart of New Jersey, Inc., North Branch, NJ October 2015 – January 2021 Service Unit Support Specialist

• Maintained annual volunteer and girl retention rate of 76%, the highest of all Girl Scout councils.

• Created new operating procedures that built efficiencies and scale in training and communications between staff and volunteers.

• Developed member social media strategy, increasing reach by 58%.

• Implemented distant learning program that enabled volunteers to advocate and fundraise virtually. Community Field Specialist, October 2008 – September 2015

• Identified opportunities with local businesses and organizations for fundraising, consistently increasing donations by 80% YOY.

• Assessed areas of membership concern and implemented new ways of working to increase volunteer longevity.

• Created volunteer peer mentor program, leading to increased motivation and retention amongst members.

• Identified the need for and acted upon conflict resolution when appropriate. Girl Scouts of Washington Rock Council, Inc., Westfield, NJ April 2005 – October 2008 Membership and Marketing Specialist

• Develop, retain, and increase youth and adult membership in assigned geographical areas. ADDITIONAL RELEVANT EXPERIENCE

Recruiter, Karr Barth Associate, Bala Cynwyd, PA

Intern, International Center on Child Labor and Education (ICCLE), Washington, DC Development Intern, Women’s International League for Peace and Freedom (WILPF), Philadelphia, PA International Programs and EMAP Intern, American Friends Service Committee (AFSC), Philadelphia, PA EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science (SS), Social Science

Double Major: International Relations and Political Science, Minor in Faith Justice Saint Joseph’s University, Philadelphia, PA

Study Abroad Program Greece Summer Tour, Syros, Greece Graduate, Leadership Somerset

TECHNICAL SKILLS

Proficient in MS Word, Excel, PowerPoint, Publisher, and Teams, Salesforce, Zoom ACCOLADES

Received Plainfield’s Phenomenal Women Award, 2008 Awarded VIP member of the National Association for Professional Women 2018 Chair of Green Brook’s Youth Services Commission 2011-Present Awarded Girl Scout Honor Pin

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