Customer Service Janitorial Staff
Resume:
Sophia Vazquez
Brooklyn, NY
ad7du0@r.postjobfree.com
I am able to work effectively under pressure. My communication skills allow me to work independently or part of a team and follow standardized work instructions. At the moment I am looking for a suitable position with a safe work, family oriented environment, and a wide range of Growth Opportunity Authorized to work in the US for any employer
Work Experience
Host
Top of the Rock-Manhattan, NY
January 2024 to May 2024
• I Greeting Guest and assisting them with any questions or concerns they may have
• Scanning tickets
• Directing audience to specific locations
• Watching for any suspicious behavior
• Ticket sales and refunds alike if required
Team Leader
ABM Industries Inc.-Queens, NY
February 2018 to July 2023
• Assigning janitorial duties to staff and regularly inspecting their work to ensure that established
• standards are met.
• Issuing cleaning supplies and equipment to janitorial staff as needed.
• Taking inventory of all cleaning supplies and equipment and informing management when supplies
• are depleted.
• Assisting with the screening and hiring of new job applicants.
• Providing training and guidance to janitorial staff.
• Resolving conflicts between janitorial staff in an efficient manner.
• Attending meetings and in-service training sessions as required.
• Performing all janitorial duties necessary in instances of staff shortages. Housekeeper
Holiday Inn Express and Suites-Manhattan, NY
June 2018 to February 2022
• Cleans and sanitizes hotel and guest rooms.
• Vacuums and sweeps floors, carpets, and rugs.
• Makes beds and changes linens.
• Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
• Replenishes toiletries and towels.
• Empties trash receptacles.
Customer Service Representative
Coach USA-Palm Bay, FL
February 2015 to June 2018
Recommend personalized solutions to customers, qualifying the purchase(s).Teach customers how to enjoy their new products through successful setup and activation. Handle any refunds, mis shipping, any error with accounts .
Education
Associates in Arts
College of Central Florida - Ocala, FL
2018 to 2019
Associates in Arts
Kingsborough Community College - Brooklyn, NY
2015 to 2016
High School Diploma
Brooklyn Democracy Academy - Brooklyn, NY
2014
Skills
• Customer Service
• Demonstrated ability to maintain composure in a fast-paced environment
• Provided exceptional customer service to clients
• Ability to work calmly and courteously under pressure
• Flexible in working in both the BOH and FOH, providing exceptional customer service to restaurant guests Cook/Food Prep
• Filled food orders with accuracy
• Direct experience in ingredients and food preparation
• Fast and efficient line service cooking in a fast-casual restaurant environment
• Adaptability to learn new recipes and techniques in coordination with menu changes
• Prompt preparation and service of meals
• Excellent knowledge of safe food handling procedures in compliance with health standards Inventory/Operations
• Managed food storage, using knowledge of temperature requirements and food preparation
• Kept accurate counts of food and kitchen inventory
• Restocked inventory and supplies
• Ensured quality of raw and cooked food items on a regular basis
• Kept all kitchen stations cleaned and sanitized during service, and in preparation for next business day
• Maintained clean and sanitary kitchen equipment
• Customer service
• Robot programming
• Data collection
• Typing
• Sales
• Product demos
• Social media management
• Leadership
• POS
• Communication skills
• Organizational skills
• Marketing
• Computer skills
• Cash handling
• Guest services
• Public speaking
• English
Certifications and Licenses
Security Guard
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