Customer Service Representative

Sindy Garrison

Tampa, FL

• High School Diploma

• 5 plus years of customer service

• Team player, motivated, demonstrates fast learning capability.

• multitask and fast past setting, dedication to any job given the opportunity.

• Ability to work hourly shifts Sunday - Saturdays

• have at least 16 years of verifiable work experience.

• possess exceptional customer service skills, able to multitask.

• Comfortable with Microsoft office products, able to operate and maintain site specific programs

• Ability to work in a fast paced work environment. Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Kenific Group-Tampa, FL

July 2023 to Present

Call center representative for healthcare. Customer Interaction with Handling inbound and outbound customer calls with professionalism, enthusiasm, and a customer-centric approach. Provide accurate and timely information to customers regarding enrollment,coverage,while stay on standards of company policies. Address customer inquiries, complaints, and issues promptly and professionally, striving to achieve call first resolution. Demonstrate empathy and active listening skills to understand customers' needs and provide appropriate solutions.

Problem Solve of troubleshooting customer problems, identify root causes, and provide effective solutions or escalate issues to the appropriate department.

Trained to utilize available resources, knowledge bases, and training materials to resolve customer inquiries efficiently. Handle difficult or irate customers with tact and patience, aiming to turn challenging situations into positive experiences.

Documentation and Record-Keeping:Accurately and thoroughly document customer interactions, including inquiries, complaints, and resolutions, in the CRM system. Maintain detailed and organized records of customer accounts, ensuring all information is up to date and accessible for future reference or follow-ups.

Product and Process Knowledge:Stay up to date with product knowledge, features, and updates to effectively address customer inquiries and provide accurate information. Familiarize myself with company policies, procedures, and guidelines to ensure compliance and consistency in customer interactions.

Meet or exceed individual performance and team targets, including call handling metrics, customer satisfaction scores, and productivity goals.

Strive for continuous improvement by actively seeking feedback, identifying areas for development, and implementing strategies to enhance performance.

Lot Attendant/Customer Service

Stepp's Towing and Heavy Transport-Tampa, FL

June 2023 to August 2023

Lot Attendant (Cashier) who will handle vehicle releases, vehicle inventory, and general office work,able to work independently, follow instructions as set forth by management, have cashiering and customer service experience.

Access control for guests, tenants and vendors. Enforcement of Client and Company policies and procedures. Observation and reporting of security and safety hazards. Conduct of routine foot patrols in and around building. Reporting of all pertinent issues and incidents to the operations manager, the client and other Department Managers. Interaction with a variety of persons including clients, visitors, public safety officials, employees and the general public. I can work inside and outside in varying temperatures. I can stand for prolonged periods of time, walking, bending and some lifting. Can sit in front of a computer for prolonged periods of time, possess a state issued security license, possess exceptional customer service skills, able to multitask, very comfortable with Microsoft office products, able to operate and maintain site specific security programs. I have at least one year of verifiable work experience. One year concierge or an AA in a related field as well. CSR - Customer Service Representative

OneTouch Direct AT&T-Tampa, FL

April 2021 to August 2023

Maintain up-to-date knowledge about ATT sells, promotion s,discounts and products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans.

Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly. Handle large volume of customer calls efficiently. Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system application. Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel

(ability to open and navigate a spreadsheet). Ability to work any 8-hour shift schedules during our normal business hours of Sunday - Saturday 7 : 00am - 11 : 00pm local time including one weekend day shift. Call Center experience. Experience with a virtual learning environment. Experience with a virtual working environment. Experience working with Digital platforms and systems. Web, Chat, email. Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)I have a dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure. Live in a location that can receive approved high speed internet connection or leverage an existing high- speed internet service. Ability to work in a fast paced work environment. Anticipate taking 30-250 calls a day Security Officer 1

Tampa General Hospital-Tampa, FL

December 2022 to June 2023

Under the direct supervision of the Security Team Leader, Security Officers I am required to utilize a safety centric mindset with a focus on customer service skills. Security Officers I am expected to provide a safe, pleasant and customer service friendly environment while enforcing hospital policy, documenting security related incidents, conducting traffic control, managing facility access points and assisting patients and visitors with simple vehicle malfunctions. Responsibilities include infant and newborn unit security, participating in various incident responses, participating in facility lockdown events, disaster response, storing and logging patient valuables, and performing physical security rounds on TGH facilities. I will assist in responding to threats of danger or violence, provide a security presence in the Level I trauma center located in the emergency room, and assist in applying restraints to violent or dangerous patients as required throughout the hospital. Perform duties in accordance with the mission, vision and values of Tampa General Hospital

Security Officer

ALLIED UNIVERSAL SECURITY SOLUTIONS-Tampa, FL

January 2006 to May 2023

• Hospital, Warehouse, Community Control Access gates, FedEx building security settings.

• Promote a positive/safe environment and strong visual presence at the entrance/exit and employee parking lot.

• Greet employees and maintains a friendly but secure presence at location

• Maintain a safe and respectful environment by consistently monitoring the outside of the facility/ parking lot by circulating regularly, and identifying any potential safety issues in a timely manner

• Identify and communicate/address potential employee issues or safety concerns

• Communicate all safety concerns and suspicious activity to management and work together to find solution to maintain a friendly/safe environment at all times for employees

• Demonstrate a high level of respect, empathy, and courtesy in all interactions CSR - Customer Service Representative

Cirkle K Gas station-Tampa, FL

September 2022 to January 2023

Cashier,retail sales clerk

Dietary Aide

BayCare Health System St. Joseph Hospital-Tampa, FL October 2021 to January 2023

Food Service Representative who provides outstanding customer service. As part of the community since 1934, St. Joseph’s Hospital has been a partner for continued health and wellness. Representative whom provides food service to patients or customers while maintaining a clean, sanitary, and safe food production environment - Preparing food or drink items, assemble, and deliver patient trays, assist with catering events, and perform daily cleaning of dishes and work areas, receive and store food and supply deliveries using FIFO principles - Acting as a liaison between, patients, guests, physicians, other hospital personnel and Food.

Customer Service Associate

711 Franchise-Tampa, FL

May 2021 to November 2022

Clerk working part-time as a customer service store clerk providing customers with sales promotions, up sale offers. Provide exceptional customer service with prompt, efficient, and courteous service. Additional Responsibilities

Maintain daily operations to keep 7-Eleven stores operating smoothly. Responsibilities include keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers, and giving correct change. Additional duties consist of forecasting, ordering, and stocking merchandise throughout the store.

Direct Caregiver

Center for Human Development-Tampa, FL

August 2022 to October 2022

Working at sites/housing facilities that opens a world of possibilities for individuals with intellectual disabilities and behavioral issues to developmental disabilities by teaching the behaviors and skills they will need to live independent. The Human Development Center provide group home living, adult day training, life skills, transportation, education, and employment. We use goals to teach individuals with disabilities the behaviors the need to live successfully and independently within their community. Retail Sales Associate/Cashier

Beauty Depot-Tampa, FL

August 2022 to September 2022

Retail floor assistant cashier

Foodservice/Retail Sales

Adventist Health-Tampa, FL

April 2022 to August 2022

Preparation of food items in accordance with instructions provided for each patient. Prepare food items for cooking or even cook dishes at time. Semi-skilled tasks such as peeling, slicing, coring, or dicing vegetables and fruits or preparing meat cuts for cooking. differentiate between food platters and ensure they reach the right destination.

Laundry Attendant/Front Desk Attendant

Karma Hotel-Tampa, FL

September 2021 to August 2022

• Folding laundry

• Keep an updated inventory of laundry detergents and sewing kits

• Track maintenance and repairs on laundering equipment

• Ensure that the facility remains clean at all times

• Anticipate and respond to customers’ queries, concerns and complaints.

• Keeping front desk tidy and presentable with all necessary material.

• Greeting and welcoming desks as they approach the front desk

• Answering questions and addressing complaints.

Warehouse Associate

Amazon Warehouse fulfillment-Tampa, FL

July 2021 to April 2022

Fulfilling orders according to shipment request.inventory control, receiving, processing, and sending out stock and materials. Pull up to 4500 packages per day DSP - Delivery Driver whom delivers packages up to 200 packages per day Community Patrol Officer

Tampa Housing Authority-Tampa, FL

August 2019 to March 2022

Duties of strengthen the effectiveness of road safety initiatives and other health and community safety initiatives, and help minimize if not put a stop to any originating anti-social behavior patterns, that may relate to ‘void’ properties thus alleviating problems within the community. Contribute toward road safety and other health and safety initiatives organized by agencies such as the police and partners, and act as a conduit for housing problems, visit, and (where applicable) report on the condition of ‘void’ properties within the community. Work together with local authorities, and voluntary groups by developing an in-depth knowledge of all sections of the community, in particular establish links with hard to hear/reach groups to promote and develop community cohesion, embrace diversity and develop strong community links. Visit victims of crime and vulnerable people to help allay their fear of crime, support an investigation, to further reduce problems or offences and to act as a link with other policing teams and agencies. Work with Closed Circuit TV (CCTV) and any associated radio links or watch schemes, to provide a proactive and regularly assisted patrol capacity in identified areas. Maintain a high visibility presence as part of the Neighbourhood Team, in towns and rural areas in line with the Safer Neighbourhood Role Requirement. Where appropriate liaise with the Local Education Authority

(LEA), schools and colleges to identify truants and unauthorized school absences. (Section 16 Crime and Disorder Act 1998).

Be aware of any areas of concern, and if applicable, act as a professional witness, gathering evidence in relation to Acceptable Behavior Contracts, and Anti Social Behaviors Orders (ASB Os). HR Manager of Security Officer/Government Property A&A Services-Tampa, FL

June 2021 to February 2022

Recruiter for various companies such as Waste Management, City of Tampa Razor cars and Raymond James Stadium.

Site Supervisor - Security Officer

GardaWorld-Tampa, FL

October 2020 to October 2021

Job Description Summary

An experienced Scheduler/ Security Officer who can ensure dedicated staff clock-in and -out on scheduled shifts for one site location. Responsible for multiple shifts scheduling coverage. In addition; will work as a Security Officer for my shift, at a post that allows sufficient time to perform scheduling duties. I am mature, responsible,honest, dependable and reliable. My Job Duties are :

Scheduling

• Ensure all posts are staffed and officers comply with policies and post orders

• Coordinate and maintain the daily security schedule at one-site location; clock in and out, staff for no call/no show, tardiness, incidents and emergencies

• Coordinate backup when necessary

FIELD/Operations

• Set the example in uniform, timeliness and commitment to client excellence

• Provide security services at a facility while complying with client and government procedures and regulations for assigned post

• Provide O.J.T to new hires

• Maintain working knowledge of locations of various buildings, access routes and post orders

• Respond and investigate appropriately to situations reported I hold these Requirements to perform my duties proficiently:

• Possess current FL D License

• Have a Tampa Port Card

• Have a valid Driver’s License

• Hold a current TWIC card

• Minimum high school diploma experience

• Have reliable transportation

• Can pass a drug test and background check

• Be fluent in English (read, write and speak)

• Have proficient computer knowledge

• Minimum of 12 years of prior security experience. Material Handler I

FedEx Express-Tampa, FL

November 2017 to September 2021

Sort packages, pack pages into bins The Air Cargo Handler loading and unloading of aircraft and trucks,move freight/packages between inbound and outbound aircraft and trucks through the cargo/ freight, packages/crates/boxes into and out of containers, aircraft, and trucks. Roll containers from loaded or staging positions to scales and aircraft. Operate equipment in a safe and efficient manner. Perform other duties as assigned. to be shopped,clean warehouse,drive pallet loader to package area for delivery.

Food Service Worker

Chic-Fil-A. (Aramark)-Tampa, FL

September 2019 to March 2021

Food preparation duties of cooking food and assembling sandwiches,operating the drive-thru window, unloading deliveries, and maintaining a clean store environment that adhere to all safety policies and health regulations.

Customer Service Associate/Cashier

Wa Wa convient store-Tampa, FL

March 2019 to October 2020

Sales Associate,cashier,deli, beverage station, Foodservice duties Ramp Agent

FedEx Ground-Tampa, FL

May 2017 to March 2020

My duties consist of load, unload and move baggage and cargo around an airport, both landside and airside (before and after the security boundary), outside inspections/ hazard checks,operate equipment such as stairs and bridges. ramp agent is part of the customer service team for airlines and airports, cargo handling.

Some daily responsibilities include:

• Assisting with towing and pushback

• Ensuring the safety and security of the area around a parked airplane

• Guiding airplanes to and from their gates

• Loading, unloading and sorting baggage

• Operating cargo handling equipment

Security Officer (Full-time)

Securitas-Tampa, FL

November 2016 to February 2020

Cashier,beverage attendant, sandwich maker,etc

Education

Associate in Criminal Justice

Remington College - Tampa, FL

September 2013 to August 2017

Associate in Computer Science

Everett Community College - Tampa, FL

August 2009 to August 2012

Skills

• Order Picking

• Human Resources Management

• Surveillance

• Shipping & Receiving

• Sanitation

• Customer Service

• Conflict Management

• Picker Packer

• Organizational skills

• Computer Networking

• Freight Experience

• Picking and Packing

• Loss Prevention

• Microsoft Office (4 years)

• Supervising experience

• English and can understand and speak little Spanish conversations.

• Cash handling

• Help Desk

• Forklift

• Commercial Driving

• Food service (9 years)

• Communication skills

• Shipping

• Hotel experience

• Basic math

• Delivery Driver Experience

• First Aid

• Typing

• Restaurant experience

• Human resources

• Fluent

• Warehouse Experience

• Microsoft Powerpoint

• Load & Unload

• Dietary department experience

• Math

• Warehouse order fulfillment experience (7 years)

• Excel (4 years)

• On-Site

• Materials Handling

• Technical Support

• Order Picker

• Security

• Shipping Receiving

• Pallet Jack

• Cpr Certification

• Management

• CCTV

• Toddler Care

• English

• Leadership

• Packing

• Driving

• Assembly

• Warehouse Associate

• Stockroom

• Serving

• General Labor

• RF Scanner

• Inventory Control

• Customer service

• Recruiting

• Load & unload

• Human resources

• Typing

• Hospital experience

• Order fulfillment

• Help desk

• Supervising experience

• Software troubleshooting

• Analysis skills

• IT

• Hospitality

• Security

• Data collection

• Conflict management

• Cash handling

• Leadership

• Computer networking

• Food handling

• Serving

• Driving

• Hotel experience

• Restaurant experience

• Cash register

• Retail sales

• CCTV

• Upselling

• Sales

• Negotiation

• Human resources management

• Surveillance

Certifications and Licenses

First Aid Certification

Class D Security

Food Handler Certification

TWIC Card

Driver's License

Guard Card

CPR Certification

ServSafe

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