Customer Experience Casa Grande
Resume:
OS
Casa Grande, AZ *****
TUS eran Ad ud.com / 623-***-****
SUMMARY
Experienced professional with a strong background in technology-related roles. Proficient in software
development, system administration, and technical support. Skilled in problem-solving and optimizing
performance. Capable of managing projects and collaborating effectively with teams. Committed to
continuous learning and staying current with industry trends to contribute to organizational success.
SKILLS
Cross-Functional Collaboration Proficient in Microsoft docs/programs
Data Analytics Time Management
Retention management Project Management
Customer Segmentation Operations Management
EXPERIENCE
Customer Experience Manager/General Merchandise Manager / Five Below - Casa Grande, AZ
05/2023 - 06/2024
Implemented new technologies to streamline processes related to the customer experience
journey.
Designed strategies for resolving common complaints from customers quickly and efficiently.
Monitored customer service performance metrics and created reports for senior management
review,
Shipping and Receiving Lead/Specialized Billing Clerk / Tractor Supply Company Distribution Center
- Casa Grande, AZ 01/2021 - 08/2023
Scheduled pick-ups and deliveries with carriers in a timely manner.
Prepared documents for customs clearance when necessary.
Stacked empty pallets in designated areas for reuse or recycling.
Followed standard work instructions accurately when picking, sorting, staging and scanning
products.
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Material Handler / Republic Plastics - Eloy, Arizona 01/2020 - 10/2021
Inspected materials for any damages or defects upon receipt.
Transported hazardous materials safely according to established protocols.
Collaborated with team members to meet daily production goals.
Supported other warehouse personnel in completing tasks efficiently.
Operated forklifts, pallet jacks, and other material handling equipment.
EDUCATION AND TRAINING
Welding Specialists : Welding Expected in 01/2025
Refrigeration School Inc - Phoenix, AZ
High School Diploma 05/2020
Pinnacle Charter High School - Tempe, AZ
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