Customer Service Representative
Resume:
Natalie Mendez
Las Vegas, NV *****
ad7dlo@r.postjobfree.com
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Caesars Entertainment - Las Vegas, NV
November 2022 to February 2024
I work for Caesar's entertainment they bought out William Hill I work for the app or gambling it is a call center for customers to call and I can help them resolve their issue Passenger Service Agent
Prospect Airport Services - Las Vegas, NV
March 2022 to November 2022
Customer service, push passengers in wheel chairs and get them where they gotta be at Direct Support Professional (DSP)
Tancell Care LLC - Las Vegas, NV
September 2021 to March 2022
Dispense meds, Sitting with client all day making sure they are doing there daily activities Busser
Hard Rock Cafe - Las Vegas, NV
May 2021 to September 2021
Bus tables, clean bathrooms, clean the bar, clean and sanitize everything Cashier and Customer Service
Smith's Food and Drug - Las Vegas, NV
February 2021 to May 2021
Customer service, cashier
Night Cleaner
Steiner's A Nevada Style Pub - Las Vegas, NV
August 2018 to February 2019
Clean and sanitize all the bar and kitchen, clean dishes, mop ans sweep Kitchen Staff
McDonald's - Las Vegas, NV
May 2018 to August 2018
Prep, cook, clean and sanitize
Cage Cashier
Sam's Town - Las Vegas, NV
November 2013 to October 2014
Las Vegas
Accounting Software, Multi-line Phone Systems, Customer Support EVS Housekeeping
Sodexo - Las Vegas, NV
March 2013 to July 2014
Cleaning, sanitation, customer service
Cashier/Clerk
Cvs - Las Vegas, NV
October 2012 to March 2013
Las Vegas
Retail
Soft Count Team Member
Harrahs Casino and Hotel - Las Vegas, NV
July 2009 to January 2011
counted all the casino money and hotel, did all the poker ships, emailed, and send it to audit. The count team is the most important part of the casino if we dont do our work right all the casino is off. counting all the casino and the hotel money, making sure that everything is sent to audit by the end of the shift, i
mostly did all the computer work.
10-Key, SAP Accounting System, sds,
shift leaders
Store Manager
Blockbuster Video - Las Vegas, NV
January 2007 to May 2010
scheduling
counting down all the tills and the safe, making sure that my employee's are on time and ready to work, doing all the projects, shipping and receiving and most important making sure that my customer left happy.
Skills & Specialization
Shipping, Customer Service Skills, Accounting Software, Phone Systems, TYPING, Customer Support, Money,
Retail, English, Auditing, LANGUAGES, Phone System, Scheduling, Multitasking, Cash Handling, 10-Key, Accounting, Fluent Spanish, SAP, Microsoft Project, Customer Service Housekeeping
Imperial Palace - Las Vegas, NV
November 2008 to July 2009
of las vegas, Las Vegas
Hotels and Lodging
i learned great customer service skills.
i cleaned room the guest rooms, i stocked the rooms with fresh towels, clean sheets, etc. I helped the other maid's
if they had extra rooms.
Receptionist/Secretary
H & R Block, Ltd - Las Vegas, NV
January 2008 to May 2008
Las Vegas
Accounting and Auditing Services
10-Key, Microsoft Project - Scheduling Program, Multi-line Phone Systems, Customer Service, Cash Handling,
Education
Vocational in Medical assistant
Nevada Career Institute - Las Vegas, NV
January 2007 to June 2008
High school diploma in Education
CONTINENTAL ACADEMY - Coral Gables, FL
January 2002 to June 2004
Skills
• Cleaning Experience
• Clean
• Janitorial
• Clean Room
• Cleanroom
• Custodial Experience
• 10 Key Data Entry
• Environmental Services
• Auditing
• Accounting
• Accounting Software
• Microsoft Project
• Accounts Payable
• Accounts Receivable
• Restaurant experience
• Senior care
• Payroll
• Developmental Disabilities Experience
• Customer service
• English
• Guest services
• Microsoft Outlook
• Bilingual
• Microsoft Excel
• Microsoft Office
• Driving
• Cleaning
Languages
• English - Expert
• Spanish - Fluent
Certifications and Licenses
driver's license
First Aid Certification
CPR Certification
Certified Medication Technician
September 2021 to Present
Non-CDL Class C
Assessments
Case management & social work — Proficient
January 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Completed
July 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Interstate truck driving — Proficient
July 2022
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Home health aide skills — Proficient
August 2021
Providing care to patients in a home setting
Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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