Customer Service Representative
Resume:
S A R A A N D E R S O N
262-***-****, ad7dkb@r.postjobfree.com
PROFILE
I am a motivated individual with 17+ years of hospitality experience, in positions ranging from busser to AGM of two restaurants for a James Beard Award winning chef. I also have 16 years of childcare experience from ages ranging from premature to 16yrs.. I have an excellent track record of on-the-spot decision making, having great customer service skills, and supporting my peers. I have an excellent focus on anticipating and ensuring needs are met, while enforcing high standards for individual performance, and yet always maintain a professionally lighthearted demeanor when doing so.
SKILLS
Customer service: answering phones, information, reservations, and problem solving
Multi-tasking
Computer proficiency: Word, Excel Powerpoint, Adobe, Google Drive, SmartSystems Pro, Dinerware, Micros, Aloha, Open Table
Organizational
Communication
CPR, AED, Adult/Infant/Pet First Aid Certified
EDUCATION
University of Wisconsin Whitewater
2004-2008
Whitewater, Wi
Psychology/Sociology
Mount Mary College
2003-2004
Milwaukee, Wi
Interior design/Psychology
Westosha Central High School
1999-2003
Salem, Wi
High School Diploma
PROFESSIONAL EXPERIENCE
CHILDCARE AS A NANNY
Srivastiva/Sinha Household
August 2021-June 2024
Reference available upon request
CHILDCARE/HOUSEHOLD MANAGER
Chung Household
September 2018-September 2023
General caretaking, pet care, household duties, assistance with appointments, house-sitting when family would be out of town.
Reference available upon request
MARION/MORGAN RESIDENCE
Wallingford, WA
Reference available upon request
FULL-TIME TEMP. NANNY April 19th-June 1st
Full time care Mon-Thurs of 4mos old girl and occasionally 3yr old boy. General caretaking, play time, reading, tummy time, walks, outdoor time, music time, feedings, laundry, dishes pertaining to kids, maintaining a nap/feeding schedule. Some meal prep when watching 3yr old. Care when kids were sick. Date night assistance.
COLLEGE NANNIES AND SITTERS April 2019-February 2023
General childcare full time and back-up care.
LOCAL 360
Foodie LLC.
Seattle, WA
FLOOR MANAGER April 2017-April 2018
While I had enjoyed my time and truly enjoyed those I worked with, I felt the desire to return to a
Chef owned atmosphere with a more thoughtful approach to both cuisine and the community within
which it exists.
Duties Include:
*Defining training practices
*Inventory/Ordering of coffee, paper products, tea, and miscellaneous items
*Defining FoH staff schedule
*Maintaining coordination of reservations and requests for such via Open Table
*Maintaining Open Table setup and changes
*Monitoring the use of staff
*Direct communication with event coordinator and usage of Gather
*Conducting interviews, hiring, and reviews
*Ensuring provision of service in terms of order occurrence and time management
*Ensuring smooth coordination between the BoH and FoH
*Managing customer complaints and inquiries
*Wine/Beer/cocktail knowledge and their programs
*Serving tables/hosting/expo when necessary for service
ESTRELLON
Deja Restaurant Group
Madison, Wi
Aaron Johnson, General Manager: 815-***-****
ASSISTANT GENERAL MANAGER July 2015-July 2016
Having been moved within the same restaurant group to be part of another opening team, I again started within the construction phases and helped influence the restaurant’s beginnings. Estrellon is a semi-fine dining restaurant featuring Spanish tapas with primary influences from the Basque and Catalonian regions, once again fusing locally-sourced ingredients with Spanish techniques and flavors.
Duties Include:
*Defining training practices, policies, menus, programs, and organizational methods as they pertain
to a new and growing restaurant, while also assisting in defining and upholding Estrellon’s brand
and identity as a new restaurant within the community.
*Defining FoH staff schedule, including those of other management
*Training other management members in the usage of the new POS system, Dinerware
*Maintaining coordination of reservations and requests for such via Open Table
*Monitoring the use of staff
*Conducting interviews, hiring, and reviews
*Ensuring provision of service in terms of order occurrence and time management
*Ensuring smooth coordination between the BoH and FoH
*Managing customer complaints and inquiries
*Wine/Beer/cocktail knowledge and their programs
SUJEO
Deja Restaurant Group
Madison, Wi
Krys Wachowiak, Director of Operations: 608-***-****
FLOOR MANAGER July 2014-July2015
Having started during the construction phases of Sujeo, I was part of the restaurant’s beginning stages, helping set the tone for management and staff. Sujeo is a casual, locally-inspired pan-Asian restaurant featuring cuisine influenced by a variety of cultures, fusing locally-sourced ingredients with Asian techniques and flavors. I left following a promotion within the same restaurant group.
Duties include:
*Defining training practices, policies, menus, programs, and organizational methods as they pertain to a new and growing restaurant, while also assisting in defining and upholding Sujeo’s brand and identity as a new restaurant within the community.
*Defining FoH staff schedule
*Learning a new POS program and subsequently training others, including those within management
*Conducting interviews, hiring, and reviews
*Ensuring provision of service in terms of order occurrence and time management
*Ensuring smooth coordination between the BoH and FoH
*Managing customer complaints and inquiries
*Wine/Beer/cocktail knowledge and their programs
FRANCESCA’s AL LAGO
Davanti Restaurant Group
Madison, Wi
Craig Madigan, General Manager: 608-***-****
FLOOR MANAGER Feb 2014-July 2014
Francesca’s al Lago is an Italian restaurant and a portion of the larger restaurant group of Davanti, based out of Chicago. While I enjoyed my time here, I left to pursue a career in a more sustainable, farm-to-table environment with less of a corporate feel.
Duties include:
*Managing restaurant operations in terms of staffing and scheduling functions.
*Ensuring provision of service in terms of order accuracy and time management.
*Pre-interviewing and training personnel
*Ensuring smooth coordination between the back-of-house and front-of-house
*Managing customer complaints and inquiries
*Wine/beer/cocktail knowledge and service training of staff
*Constructing a working schedule for front-of-house staff.
*Handling all personnel files and keeping them up to date
*Totaling end of night sales/cash/food tracking/net sales
SOCIAL MEDIA SPECIALIST: Jan 2014-July 2014
Duties: Taking palatable pictures of food, drinks, guests, and events to post on our social media
pages. Talking with guests to discover their personal stories and why they are celebrating with us in order to develop a lasting relationship between them and the restaurant.
SERVER: July 2013-Feb 2014
Duties: Serving, wine tastings/dinners, caterings, banquet style serving, training of new hires.
Accomplishments at Francesca’s:
*Achieved recognition as “Social Media MVP” for 1st quarter as Social Media Specialist, out of 25+ locations.
*Promotion to management after short period of time.
JOHNNY DELMONICO’s
Food Fight Inc.
Madison, Wi
SERVER/SERVER TRAINER Sept. 2011-July 2013
Johnny Delmonico’s is a fine-dining steakhouse featuring classic steakhouse fare and preparations. I left this position to follow the sound leadership of my general manager, who had departed to Francesca’s al Lago.
Duties included: Serving, wine tastings, wine dinners, training new staff, off-site caterings and
banquet style events. Customer service relations and POS system entry.
Accomplishments at Johnny Delmonico’s:
*Quickly became one of three lead-training servers.
PAST RELEVANT EXPERIENCE
KIRSCH’S Lake Geneva, Wi Server/Trainer: May 2011-Sept. 2011 (closed thereafter as owner retired)
THE BLACK TRUMPET Waukesha, Wi Server/Trainer/Bartender/Events: Nov. 2008-May 2011
CHOPHOUSE Lake Geneva, Wi Server/Trainer: May 2004-Sept. 2007
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