Contact information
**** ********** *****, ********, ****** States, 43026 ad7d66@r.postjobfree.com +1-937-***-**** Professional summary
General Manager with over 3 years of progressive leadership experience, adept at driving company advancements through strategic oversight and a strong commitment to operational excellence. Possesses a comprehensive skill set including financial report writing, office management, and human resources, underpinned by a passion for fostering a culture of continuous improvement and innovation. Future-focused, with a vision to leverage administrative experience and a results-oriented approach to steer organizations towards achieving their long-term goals.
Employment history
Supervisor
Pet Supplies Plus, Hilliard, OH — Aug 2020 - Apr 2023
• Managed Inventory and documented daily sales/payroll
• Ensured proper care of live animals in compliance with regulations
• Developed and implemented customer loyalty program to increase sales
• Provided guidance and support to team members for positive work environment Implement creative visual merchandising strategies to enhance the in-store shopping experience for pet owners, ultimately driving increased sales and customer loyalty.
Supervisor
HKT Teleservices, Dublin — Oct 2016 - Mar 2018
Implement innovative strategies to boost employee engagement and retention rates within the call center team, leveraging employee feedback and industry best practices to create a positive work environment. Drive performance improvement initiatives by analyzing data and identifying areas for process optimization and efficiency gains. Develop and implement performance improvement plans for underperforming team members to enhance overall productivity and efficiency in the call center.
Lead regular one-on-one coaching sessions with team leaders to provide personalized feedback and support, helping them develop their skills and reach their full potential in driving team performance and achieving key performance indicators. Education
High-School Diploma in College Preparation
Hilliard Davidson High-School, Hilliard, OH — Aug 2011 - May 2015 Skills
Bookkeeping Quickbooks
Front Office Office Management
Accounts Receivable Microsoft Outlook
Payroll Administrative Experience
Nicole Hiles
General Manager
Human Resources Financial Report Writing
Accounts Payable Management
Data Entry Budgeting
Interviewing Event planning
Visual Merchandising Inventory Management
Customer Loyalty Programs Training Programs Development Animal Welfare Compliance Team Mentoring
Visual Store Display
Languages
English