Administrative Assistant Information Technology

A m b e r D. P e n n

ad7cly@r.postjobfree.com, 626-***-****, 2108 Crystal Place, Pomona CA, 91767

SUMMARY

Business Management student seeking to contribute proven communication and organizational skills to an Intermediate Clerk role. Skilled in Microsoft Office suite, design & implementation of reports, customer service oriented sensitive and responsive to both internal & external needs.

EDUCATION

MT. SAN ANTONIO COLLEGE, Walnut, CA, February (2010-Present) Human Resource Management Level I Certificate, Business Management Level I & II Certificate, and International Business Level I Certificate, Administrative Assistant Level II CALIFORNIA STATE POLYTECHNIC UNIVERSITY, Pomona CA (March 2016) Office Information Technology Specialist I & II Professional Certificate (Microsoft Office 2013 Suite) Office & Computer Applications implementation Occupations & Data Entry Certificate (2016) BALDWIN PARK ADULT EDUCATION, Baldwin Park, CA (March 2016) Information Technology Specialist I Certificate (Microsoft Office 2010 Suite), Information Technology Specialist & Support Services in Business Occupations Certificate, Certificate of Completion in Information

& Support Services/Business Occupations & Data Entry EXPERIENCE

Market Merchandiser, Apollo, Tampa, FL (March 2023 – December 2023)

Executed merchandising and floor moves based on seasonal changes, business needs, and trends.

Collaborated with cross functional team members to develop individual action plans to meet stated business deliverables.

Ensured compliance with objectives by training management and staff in the APOLLO way of selling.

Produced knowledge with key performance indicators using data analysis software.

Created account specific materials and facilitated seasonal promotion to introduce new product lines.

Created, and supported in-store events related to new store openings, new product launches, and seasonal promotions

Executed Planograms to highlight products to meet marketing goals. Administrative Assistant, Mt. San Antonio College, Walnut, CA (September 2018 – March 2022)

Oversees the Learning Assistant Center reception area including greeting all visitors.

Response to telephone and in-person requests for information

Accountable for providing administrative support to ensure efficient operation of the office.

Supported office staff through a variety of tasks related to department policy and procedures.

Liable for channeling a variety of the concepts, practices, and procedures.

Ensured that all daily duties completed accurately and delivered with high quality and timely manner. Administrative Assistant, Middle Tree, Clermont, CA (February 2018 –June 2018

Oversaw reception area including greeting visitors and respond to telephone and in-person requests for information

Assist with Middle Tree members, telephone, and company inquiries,

Generated Excel spreadsheets, reports, maintained database, utilized Google mail and Docs Piloted trend analyses, projects, and reports.

Conducted customer relations service as a liaison between members and staff. Fitness Consultant, Bally’s Total Fitness, West Covina, CA (January 2004 - November 2005)

Oversaw reception area, including greeting visitors and respond to telephone and in-person requests for information.

Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach events.

Managed corporate insurance accounts with new and ongoing members.

Assisted in accessing client’s health insurance benefits to pay for memberships.

Conducted customer relations service both with clientele and coworkers.

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