Customer Service A Team

CK

CASSANDRA KIRKWOOD

**************@*****.*** 614-***-**** Columbus, OH 43230

I have worked many different positions since I have started in the work force and, although, they all are very different positions, I have brought the same qualities with me everywhere I have been. I am hardworking, I am a team player, I consistently have a good attitude and positive outlook, and I pride myself on the quality of work I provide in any task I am performing. My attention to detail, critical thinking, and flexibility, I believe, make me an asset to any business, company, or organization.

Very precise attention to detail in every aspect.

Extremely reliable and punctual.

Communication with other employees and customers as well. Explaining in detail anything that needs to be done or that has been done.

Leadership- I am highly motivating and know how to manage time and duties in a team setting.

Customer service- I have learned how to deescalate tough situations and change the atmosphere around the

predicament with thorough communication and

appropriate delivery.

Problem solving and critical thinking- I am always trying to figure a more efficient and less time consuming way of doing tasks.

Violet Springs Health Campus

Pickerington, Ohio

Environmental Services

Housekeeper/EVS Floor Technician

04/2022 - 06/2023

Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.

Vacuumed carpets and upholstered furniture.

Swept, mopped, scrubbed and waxed floors.

Emptied trash receptacles and disposed of waste materials properly. Stocked linen closets with fresh linens as needed. Replenished supplies such as soap, toilet paper and paper towels in restrooms.

Maintained cleaning equipment in a clean and orderly fashion. Removed spots from rugs using appropriate methods. Responded promptly to requests for housekeeping services from staff or visitors.

Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.

Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes. Inspected all areas after completion of work to ensure that they were cleaned properly.

Reported any damages or maintenance needs to supervisor immediately upon discovery.

Provided assistance with moving heavy furniture or equipment as requested.

Summary

Skills

Experience

Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.

Exceeded facility standards regularly by working with detail-oriented approach.

21st Century Home Health Agency

Westerville, OH

Home Health Aide

06/2021 - 01/2022

Assisted with personal care activities, such as bathing, dressing and grooming.

Provided companionship and monitored health condition of clients. Transported clients to doctor appointments and social events. Helped clients move in bed, stand or walk using proper body mechanics techniques.

Changed bed linens and maintained a clean living environment for the client's safety.

Administered medications as instructed by physician or nurse practitioner. Reported any changes in the client's physical or emotional condition to supervisor immediately.

Maintained confidentiality of patient information at all times as per HIPAA regulations.

Assisted clients with bathing, dressing and incontinence care. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Maintained clean and well-organized environment for client happiness and safety.

Helped clients stay happy and healthy by providing mental and emotional support.

Mother and Father Groveport, Ohio

Primary Caregiver

04/2017 - 11/2020

Provided care for elderly patients with chronic illnesses, including administering medications and treatments.

Assisted in daily activities such as bathing, dressing, grooming, and eating. Performed light housekeeping tasks like laundry, vacuuming and dusting. Observed changes in physical condition of patient and reported to physician or nurse.

Provided emotional support to the patient and their family members. Assessed medical needs of the patient by consulting with physicians or nurses.

Created a safe environment for the patient by adhering to safety standards. Encouraged patients to follow prescribed treatment plans and monitored progress.

Collaborated with other healthcare providers to ensure quality care was provided.

Developed individualized care plans based on the patient's needs and preferences.

Maintained accurate records of services rendered including medication administration logs.

Administered medications according to doctor's orders and ensured that all medications were taken safely.

Communicated effectively with doctors, nurses, social workers and other health professionals regarding patient care.

Responded quickly to any emergency situations that may arise. Assisted in transferring patients from bed to wheelchair or strher using proper body mechanics.

Helped patients move around within the home or facility using appropriate equipment such as walkers or wheelchairs. Took part in recreational activities with patients such as reading books or playing board games.

Provided companionship while actively engaging in meaningful conversations with patients.

Maintained clean and well-organized environment for client happiness and safety.

Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.

Diversity Vuteq Columbus, OH

Tugger Driver

01/2016 - 04/2017

Operated tugger in a safe manner while transporting materials between buildings on site.

Inspected tugger prior to operating to ensure that all systems were functioning properly.

Communicated with supervisors and other personnel regarding daily tasks and job updates.

Followed established procedures for navigating the facility safely and efficiently.

Ensured compliance with all applicable safety regulations when operating tugger.

Assisted in loading and unloading of goods from trailers or railcars when needed.

Reported any incidents or accidents involving the tugger promptly to supervisors.

Adhered to company policies and procedures related to tugger operation at all times.

Monitored surrounding environment for potential hazards or obstacles during transport runs.

Inspected product load for accuracy to foster timely and complete delivery. Communicated with team members to coordinate efficient and accurate movements.

Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Maid 2 Clean Columbus, OH

Commercial and Residential Cleaner

06/2012 - 11/2015

Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.

Vacuumed carpets and upholstered furniture.

Swept and mopped hard surface floors.

Dusted surfaces such as window sills, ledges, wall hangings and furniture. Emptied trash containers and replaced liners.

Performed general cleaning duties to maintain a clean environment for customers and staff members.

Moved heavy furniture for deep cleaning purposes.

Sanitized kitchen areas including sinks, countertops and appliances. Cleaned interior walls when needed using appropriate solutions. Inspected areas after cleaning to ensure all dirt has been removed. Laundered bedding items such as sheets, blankets and pillowcases. Replenished supplies such as soap dispensers for public restrooms. Responded promptly to customer requests regarding housekeeping needs. Employed deep-cleaning techniques for areas in need of additional sanitation.

Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.

Collected trash from floors within hallways, bathrooms and work areas. Washed and polished glass windows and doors to keep entryways clear and professional.

Cleaned building floors by sweeping, mopping or vacuuming. Serviced, cleaned and restocked restrooms.

Followed company uniform, performance and security policies with every job.

Kept business entrances clean, tidy and professional in appearance. Groveport Madison High School Groveport, OH

High School Diploma

06/2006

Education and Training

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