Business Analyst Product Owner

Babita Rawat

ad7c6b@r.postjobfree.com (***) – **2 5217 Chicago, IL

SUMMARY OF SKILLS

Business Analyst/ Product Owner with more than 8+ years of expertise in IT industry.

Expertise in all phases and methodologies of Software Development Life Cycle including Waterfall, Agile/Scrum and RUP.

Highly skilled in writing Business Requirements Document, Use Case Specification Document and Functional Requirement Document.

Proficiency in creation Narrative Use Cases, Data Flow Diagrams, Activity Diagrams, Workflow Diagrams and Sequence Diagrams.

Skilled in performing SWOT Analysis, GAP Analysis, Root Cause Analysis, Impact Analysis and Cost Benefit Analysis.

Worked on the Testing Lifecycle including Black Box, Gray Box, White Box, Unit Testing, Parallel Testing, Usability Testing, Performance, Load and Stress Testing.

Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills

Extensive experience in creating Wireframes / UI Design using MS Visio, Snagit and Paint

Participation in the execution of the implementation plan, and the development of training and support plans for the users of the application

Experienced as a Product Owner - Analyst, translating business needs into User Stories, following Waterfall, Agile methodology.

Well versed in preparing Test Strategies, Test Plans, Test Cases, Defect Reports using HP Quality Centre and other testing tools.

ENVIRONMENT

Agile/Scrum, Waterfall, RUP, UML, Teradata, SaaS, Azure DevOps

Informatica, Test Director, MS Visio, MS Excel

MS Word, MS PowerPoint, MS Project, MS SharePoint, Power BI

JIRA, QA Complete, SQL Server, MY SQL, PL/SQL

JAVA, J2EE, HTML, SQL, Quality Centre, HP ALM, Oracle 11g

SSIS, SSRS, Crystal Reports, Rational Requisite Pro

WORK EXPERIENCE

Lead Business Analyst/ Product Owner June 2021 – Present

CVS Health

Enterprise Virtual Care (EVC) – Created a Platform by embedding a seamless virtual care experience across our digital assets to create an integrated journey for our patients to build long – term relationships through its clinical and technical scope.

Successfully launched Products - CVS Health Virtual care, CVS Health Virtual primary Care,

Minute Clinic Virtual Care and Virtual Primary Care on Our Enterprise Virtual Care Platform

(EVC) for patients who needs accessible, convenient, and affordable Care through our single Digital EVC platform.

Provided more convenient and flexible member experience with connected virtual and in-person solutions. Modular Care services, On -Demand Care, Telehealth services, Telemedicine Benefits Mental Health, packaged with products, multiple language services, Pharmacy benefits through Mobile app (iOS and Android) and websites to serves similar and seamless experience to our users.

Worked with the Director, Product Management, break work down from the overall Product Vision into developable slices of functionality.

Conducted collaboration sessions with the business stakeholders, UX and technical associates to gathered and document detailed business, functional and technical requirements and identified feature details and acceptance criteria in Rally/JIRA.

Created agile features, user stories and prioritize sprints backlog to deliver timely releases, and ensure specifications are aligned with business goals.

Gathered Requirements for replacing CA Service Desk with ServiceNow as their full sledge service management tool for various functions including incident and change management, request management, release management, etc.

Worked closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams

Worked with System Architect/Engineering to understand Enabler work, to prioritize the work

by managing and prioritizing the flow of work by leading the Product Backlog refinement sessions Identified functional risks, gaps and conflicts in requirements and facilitate discussion with stakeholders and team members to arrive at a solution.

Documented functional business requirements and interpreted system designs and determined root-cause for reported system issues.

Prioritized backlog to focus on sprint implementation while leading/facilitating relevant agile product ceremonies including backlog refinement.

Worked with QA team explaining them overall requirements and system dependencies for QA to begin creating appropriate test plans.

Collaborated with Directors of Product to set the criteria for Minimum Viable Product (MVP) to increase the speed/frequency with which enhancements and new capabilities are delivered.

Business/Product Analyst

Be The Match! Minneapolis February 2020 – December 2020

Bio Bank – MS Search Results and Workflow Notification

The project was the strategic approach to establish a biobank with the capability to collect and bank healthy bone marrow donor to support clinical transplant as well as commercial purposes and act as government reserve.

oSupporting Related Donor Workflow in Match Source (Related collection indicator & Project Code)

oAlert the TC when there is a duplicate patient formalized at a different transplant center.

oCreate the Notification center whenever the new donor is added to the Bio Bank

Facilitate stakeholder meetings, interviews, or workshops to gather and refine requirements for projects. Worked with developers, quality analysts and product owners to validate development against work requirements.

Maintained documentation for the MS and CMA application in Confluence in JIRA after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

Created Use-Cases, Wireframes and State Diagrams to demonstrate software architecture and interaction of system components before prototyping.

Designed Wireframes which allowed development of variations of a layout to maintain design consistency throughout the MS suite.

Coordinated product releases with cross-functional teams, like Implementation, Support, Client Success Managers, Account Executives, and others to ensure teams are informed of new capabilities and features.

Participated in all scrum framework, including sprint-planning sessions, backlog-grooming session, daily scrums product demos, sprint reviews and sprint retrospectives.

Created reports and dashboards that present data sets in multiple ways using visuals in Power BI

Digital Product Analyst/ Product Owner

United HealthCare, Minnetonka, MN November 2018 – December 2019

oMA PPO National Provider Network for Medicare & Retirement Members

Create a National Provider Network so that members can see any provider within UHC M&R Network who accepts Medicare Patients.

oM&R Member Portal updates to support SNP & PFFS plan members The M&R Member portal experience needs to be updated to provide the correct plan and member level information for these Plan types

oClaim Archival COSMOS OEB Div – 21 MonthsThe objective of this program is to implement a solution of reducing Claim Archiving period from 36 to potentially 21 months for Physician Claims within the OEB Division

oCOSMOS Claims OEB Div Split

Group retiree move from COSMOS OEB Division to KEN & ATL Division

oUpdate the Medicare & Retirement Member Login page with an additional tool

The intent of this project is to refresh the look and feel of the site, to continue to emphasize the login/registration task and to provide links to common tasks such as shopping for a new plan and finding providers links to common tasks such as shopping for a new plan and finding providers

oHIHEALTHINNOVATION

The intent of this project is to put the “Exclusive hearing savings” section under the AEM control so that author can support two years of content

oGroup Retiree Ancillary Benefit Enhancements

The objective of this project to review the ancillary benefit representation on the Dashboard and Secondary Pages to identify gaps or areas of improvement

Create story board of back log items in Agile and develop item according to business needs.

Experienced in working with developers and partners to define API capabilities and with solutions that require integration with third party and customer systems.

Good understanding of architecture styles and APIs (WCF/Web API/Rest API)

Responsible for the overall process for delivering rich digital experiences, from integrating business and marketing requirements to leveraging leading industry trends for content management and experience optimizations.

Knowledge and understanding of AEM platform and best practices around implementations and show forward thinking approach in defining AEM components, templates for efficiencies.

Assists with AEM training of internal users on best practices while working with a team to build, update and maintain a self-service training platform

Break down epic – level user stories inti details level stories consumable and testable by a scrum team.

Sr. Business Analyst

MetroPlus Health Plan, New York, NY April 2017 – August 2018

Project: Data Warehouse Upgradation and maintenance/development of Reconciliation Module.

Defined Functional and Technical Specifications in collaboration with Business/Engineering Teams, to guide the production lifecycle, reinforce the product vision and realign capabilities with project goals to ensure project successes.

Aggregate data from multiple sources, evaluated and decomposed high-level business intelligence to drive strategic development of user-oriented products.

Played an integral role in implementing continuous improvements within the user experience and coordinating testing of UAT and QA teams.

Used SQL to perform data analysis and generating reports for management discussion

Prepared functional requirements to define the system rules by creating Use Cases, Interface design and data dictionaries.

Analyzed various resource files being used to generate the report and documented data mapping and data source interface documents to assist the development team.

Cross-functional team management experience including departments outside of Information Technology from Project inception to post-delivery learning, following SDLC (Software Development Life Cycle).

Healthcare Business Analyst

ThedaCare, Appleton, WI November 2015 – March 2017

Project: Implementation of a web-based service application for patient's record and information tracking system.

Worked with Study Teams and Partners during study build process to create/maintain the following in CTMS.

Performed GAP Analysis to develop business requirements. Created Use Cases, Functional Requirements and Business Rules. Developed wireframes using MS Visio.

Elicited and gathered User and Business Requirements through Open-Ended Discussions, Brainstorming and Storyboarding. Responsible for executing Epic workflow/ flow sheet analysis, system setup and configuring Epic inpatient templates according to the specialty clinic patient order sets.

Collaborated with Stakeholders in defining user, system, scope, and project requirements for the new system enhancement.

CERTIFICATIONS:

Organizational Leadership – Harvard Business School, Boston, Massachusetts

Product management – Columbia Business School, New York

HIPAA

EDUCATION

Master’s in Health Care Administration – California State University, LA

Diploma in Health Care Management – Westford School of Management, United Kingdom

Bachelor of Dental Surgery, (Dentist) India

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