Customer Service Front End
Resume:
Teirra Green
Baltimore, Maryland 21207
*************@*****.***
Professional Summary
Dedicated and motivated hard worker who specializes in customer service with twenty years of experience. Twelve years of managerial experience exuding leadership, assertiveness and teamwork. Detailed multitasker who is adaptable, teachable, and reliable in search of a position that will simultaneously sharpen and develop new and existing competencies in accounting, administration, and customer service.
Work Experience
Front End Assistant Manager
Giant Food – Baltimore, Maryland
September 2012 – May 2024
Manage daily operations of the front end department supervising eight to ten employees at a time. Assist cashiers and help desk representatives resolve technical and practical issues with critical thinking. Handle large amounts of cash replenishing tills for the next day of business. Compel a sense of urgency to adhere to the high volume of customers at check out. Address and resolute customer’s complaints and concerns. Prioritize and complete various tasks assigned by management. Generate, file and update reports per company retention regulations.
911 Emergency Dispatcher
Baltimore County Police Agency – Towson, Maryland
April 2012- September 2012
Receive and relay emergency calls to police officers while communicating through radio transmission from the call center. Track all officers assigned to designated precincts with gps and verbal communication. Update active calls with relevant notes to record essential information while simultaneously conveying that information to officers. Multitasking, prioritizing, detail orientation and precise decision making daily is imperative.
Office Assistant
Giant Food – Baltimore, Maryland
September 2003 – April 2012
Work behind the customer service desk conducting cash and electronic transactions. Answer phone calls on a multi-line phone and direct the call to appropriate departments. Utilize time management to assign break times to cashiers and complete tasks assigned by management.
Education
Junior Year Studies Accounting in Forensics and Auditing
Purdue Global – Remote online
July 2022- August 2023
Accounting
Morgan State University – Baltimore, Maryland
January 2004 – November 2007
Diploma in Business Curriculum
Western High School
August 1999- June 2003
Skills
Customer Service
Microsoft Office
HIPAA
Team / Independent Worker
Leadership
References Upon request
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