Data Entry Call Center

YOGA MILONA SUGUMARAN

: ***/ *, ******* ******, ***********, Wattala

: 077-*******

: ad7c1t@r.postjobfree.com

Date of Birth : 1996.10.17

NIC No : 967913065V

Marital Status: Unmarried

Objective

To be part of a dynamic and progressive organization, that office challenging working environment where one can utilize competence in a positive direction and contribute towards overall objectives of organization.

I am willing to release anywhere in the following fields,

IT/ Computer related profession

Customer Service Operations

General Service Administration

Caller Center

Finance Assistance and handling files

Academy & Professional Qualification

Completed Computerized Accounting at AICT

Reading HND In Accounting & Finance at AAT Sri Lanka (jmc)

Completed Diploma in Information Technology

Completed Diploma in English

Successfully Completed Ordinary Level and Advanced Level Examination

G.C.E Ordinary Level

G.C.E Advance Level

Language

I able to speak and write

o Tamil

o English

o Sinhala

Professional Experience

I have 1 year experience as a call center assistant at HNB E- banking

I can handle with MS Office.

I have 1 years’ experience as a book keeper

I have 2+ years’ experience as a data entry operator at IIMI Lanka (pvt) Ltd. As a Data Entry Clerk - IIMI LANKA (pvt) Ltd

Validated data to ensure correct entry and accuracy, spotting errors and correcting mistakes as necessary

Coordinated with personnel in various departments to double-check the accuracy of dubious data entries

Maintained digital and hard copy filing systems, sorting incoming mail, labeling customer records, and reviewing files on an annual basis

Able to type accurately at a rate of 84 words per minute

Gained experience in data entry, recording client and appointment information in both a physical calendar and an electronic database

Handled delicate client information, including phone numbers, contact information, and income tax documents, with care and confidentiality

Tamil : A English : B

Hinduism : A Mathematics : B

History : A Art : C

Commerce : A Science : B

Health : A

Biology : C English : S

Chemistry : S

Physics : S

As a Call Center Assistant - HNB E - BANKING

Swiftly solve issues that require the attention of a supervisor

Monitor and shadow calls of junior representatives

Organize team-building activities

Provided information on additional services and products if applicable

Managed inquires about services, prices, billing, etc

Always gave precise and useful information or escalated with a supervisor when not possible. Other Skills

Cohesive working and leadership

Strong work ethic

Positive Attitude

Good Communication Skills

Time Management Abilities

Acting as a Team Player

Self Confidence

Ability to accept and learn from Feedback and Comments

Flexible mind for various tasks

Reference

Additional Information and Certificates attached with here I do hereby certify that the particulars finished above are true and correct to the best of my knowledge and belief assure your good self will perform by diligently to the entire satisfaction of all my spurious.

Faithfully,

Yoga Milona S

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