Customer Service Representative

KELLY YOUNG

**** *. ***** ***** ***. *** Cincinnati, OH 45238 Phone: 513-***-**** Email: ad7c1s@r.postjobfree.com OBJECTIVE:

Dedicated and detail-oriented professional with a strong passion for providing exceptional customer service seeks a Customer Service position. Bringing a proven track record of efficiently coordinating schedules, managing appointments, and ensuring seamless communication between clients and service providers. Eager to contribute exceptional organizational and interpersonal skills to optimize customer satisfaction and streamline operations for the organization.

Experience

Customer Service Representative IRS Internal Revenue Service June 2023 to Present

• Provides exceptional customer service to taxpayers, addressing inquiries, resolving issues, and ensuring compliance with IRS policies and regulations.

• Utilizes Microsoft Office tools, including Word and Excel, for data analysis and report generation. Cash Vault Teller and Team Lead Fifth Third Bank Nov 2019 to Sept 2020

• Managed and organized cash vault operations, ensuring precision and security in handling large sums of money. Led a team, providing training, supervision, and ensuring adherence to banking procedures. IRS Batch Clerk IRS Internal Revenue Service March 2014 to November 2018

• Efficiently managed batches of IRS documents, ensuring accuracy and organization.

• Assisted in data entry, document verification, and maintaining secure records. Customer Service Representative PLS Ohio December 2016 - November 2017

• Delivered top-notch customer service, addressing customer inquiries and handling transactions.

• Utilized Microsoft Office tools for administrative tasks and reporting. Home Health Aide Safe Haven Agency December 2013 to February 2014

• Assisted clients with daily living activities and ensured their well-being. Census Bureau Enumerator April 2010 - June 2010

• Conducted surveys and collected data with precision and accuracy. Customer Service Representative Kroger February 1990 - April 2008

• Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring a pleasant shopping experience.

EDUCATION: Associate degree Medical Billing & Coding American Intercontinental University (online) Mercy St. John-Bridges Program Computer Applications Training Office 365 Microsoft Package

Contact this candidate