Customer Support Public Relations

Tung Ma

408-***-**** ad7byf@r.postjobfree.com linkedin.com/in/tung-ma cyberhunter775790632.wordpress.com PROFESSIONAL EXPERIENCES

Juniper Networks (via Allied Universal) Sunnyvale, CA Security Operations Center Analyst June 2023- Jan 2024

● Monitored and Evaluated security incidents that may impact employees and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, Public Relations, Legal, Facilities, Country Leaders, etc.)

● Troubleshooted Lenovo ThinkPad Laptops and maintain Microsoft Windows 2010

● Facilitating the dissemination of information in order to mitigate immediate security risks

● Give customer support to our clients by assisting with clearances, applying MFA, and being ISO compliant

● Automate repetitive and tedious tasks with Python to help increase team efficiency

● Utilized Microsoft Excel, Word, and Outlook to document security incidents and trainings DataEndure San Jose, CA

Information Security Analyst Mar 2023 - May 2023

● Monitored security events using security tools such as AlienVault USM, CrowdStrike, SentinelOne, and more

● Triaged security alarms such as ransomware, DDoS, phishing, injection attacks, and more

● Setup vulnerability scans and worked with clients on remediating findings

● Perform routine maintenance on AlienVault sensors

● Responded to tickets via ServiceNow

● Stay up to date on the latest security news and trends California Bakehouse San Jose, CA

Desktop Support Technician Jun 2020 – Jan 2022

● Troubleshooted system failures such as BSOD, hardware and software issues, network issues, cameras and more (via Macbooks)

● Remediated security related issues such as malware

● Set up and maintained the wifi networks

● Provided customer service by responding to tickets via Zendesk

● Installed computer equipment, routers, cameras, payment terminals and more EDUCATION

Fullstack Academy (Cyber Bootcamp)/San Jose State University San Jose, CA 3-month full time immersive program designed to train skills associated with security tools Jun 2022 National University San Jose, CA

Master’s degree, Multiple Subject Teaching Credential Dec 2020 San Jose State University San Jose, CA

Bachelor of Arts, Child Development/Elementary Education Dec 2015 TECHNICAL SKILLS

● Programming Languages: Familiar with Python, PowerShell

● Operating Systems: Windows, MacOS, Kali Linux, Android, iOS

● Tools: Nessus, Auvik, Crowdstrike Falcon, SentinelOne, AlienVault USM, Wireshark, BurpSuite, Barracuda, Splunk, Metasploit, Qualys

CERTIFICATIONS

● CompTIA Security+ (Jul 2022)

● Splunk UBA (Jun 2022)

● AWS Cloud Practitioner Essentials (Jun 2022)

● Cybersecurity with Cloud Computing (Linkedin Learning, Sep 2022)

● SAP Cybersecurity Engineering Virtual Internship (Aug 2022)

● CompTIA A+ (In Progress)

TECHNICAL PROJECTS

Fullstack Academy (Cyber Bootcamp)/San Jose State University (Jun 2022)

● Developed a tutorial on how to penetrate a vulnerable machine, https://youtu.be/HjW0kf_CdbY

● Utilized a variety of red team tactics to penetrate virtual machines and web applications: Active/Passive Recon, Reverse/Bind Shell, Inserting Payloads, Hosting Web Server.

● Administered Firewalls/IDS/IPS to examine network logs and troubleshooted malicious traffic

● Used a series of port and vulnerability scanning tools: Burp Suite, Metasploit, Nessus, Nmap, Wireshark HackTheBox (May 2022)

● Penetrated several easy to medium level of vulnerable machines to retrieve hidden flags mostly utilizing Kali Linux LetsDefend.io (Mar 2022)

● SOC Analyst path for conducting live blue team investigations using: (SIEM, EDR, Threat Intelligence, Malware Analysis)

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