Customer Service Agent
Resume:
Clara Smith
Hattiesburg, MS *****
ad7bty@r.postjobfree.com
Talented Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Inside Sales Representative
Howard Technology Solutions-Ellisville, MS
June 2023 to Present
• Good communication skills both verbally and written
• Good Punctuality
• Exceptional in sending and receiving various emails
• Exceptional in working with Spreadsheets, Smartsheets, Microsoft Word and Excel
• Must the know the product and be able to present the product and sell the product
• Must reach out to various vendors for the best prices..
• Must aways be able to accommodate the customer
• Must be able to multi-task
Cashier/Customer Service
Pickering Cleaners-Laurel, MS
July 2019 to March 2023
• Customer Service associate
• Book Keeping
• Cashier
Pro Services Associate
Lowe's Home Improvement-Laurel, MS
July 2009 to August 2017
• Processed customer payments by entering credit card information in system.
• Answered inbound customer calls and responded to inquiries.
• Updated information and details of calls and inquiries in customer service database for future reference.
• Identified cross-selling opportunities and communicated promotions to customers to increase sales.
• Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
• Processed customer account changes with proprietary software.
• Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Sales Associate
Payless ShoeSource-Laurel, MS
February 2007 to April 2009
• Stocking
• Cashier
• Great Verbal Communication
• Maintained a peaceful and happy work environment
• Responsible for documents on delivery
Call Center Agent
Fraternal Order of Police-Laurel, MS
September 2005 to February 2007
• Managed outbound calls
• Established and maintained communication
• Gain trust and reliability within the conversation
• Typed 35 to 40 wpm
• Processed payment for the sale of the membership Education
Bachelor's degree in Psychology
William Carey University - Hattiesburg, MS, US
August 2020 to Present
Associate in Arts
Jones County Junior College - Ellisville, MS, US
July 2017 to May 2019
High school diploma
R.H Watkins High School - Street, MD, US
May 1996 to May 1999
Skills
• CRM software
• Data entry and Maintenance (4 years)
• Basic maths
• Sales
• Bookkeeping
• Upselling
• Organizational skills
• Cash handling
• Phone etiquette
• Customer service
• Cashiering
• Merchandising
• Accounts payable
• Technology sales
• Time management
• Stocking
• Customer retention
• Technical sales
• Retail sales
• Communication skills
• English
• Inside Sales
• Negotiation
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