Software Quality Assurance

Joseph Kupper

Rochester, NY

Tel.:585-***-****

Email: ad7bsl@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/josephkupper

SUMMARY:

Experienced software QA professional with full software development life cycle background. Expert in design, development and implementation of quality protocols fueling on time delivery and cost savings over projects spanning more than 10 years. Proven track record as a key contributor and subject matter expert to diverse project teams operating under aggressive schedules and changing environments.

SKILLS:

Test Methodologies: Manual, Smoke, Sanity, Integration, System, End to End, Regression

Operating Systems: Windows (All), MAC OS, Android, iOS

Web Technologies: XML, JSON, HTML, REST

Tools: Postman, Fiddler, Charles Proxy, ADB, SQL Server Management Studio (SSMS)

Project Tracking: Jira, Confluence, TFS, HP Quality Center, Testrail

Product Domains: Photo / Digital Imaging, E-Commerce, Embedded Devices, FDA

Software Packages: MS Word, MS Excel, MS Powerpoint, VMWare, VirtualBox

EXPERIENCE:

Mavin Technologies, Rochester, NY 1/2023 – 3/2024

Software Quality Specialist

Manually tested a Windows desktop application developed by a supplier of building access control solutions. Created, updated, and executed test cases and strategies. Submitted defect reports into Bugzilla and reviewed findings with team personnel.

Analyzed software issues, improving system reliability and user satisfaction.

Developed and managed test beds consisting of security hardware integrations.

Created instructional documentation for use by customers and field personnel.

Worked with leadership to define software deliverables, ensuring strategy and commitments.

Modis, Rochester, NY 5/2021 – 4/2022

Software QA Engineer at Fujifilm Holdings America Corporation

Tested a Chrome-based application that ran on a photo kiosk for the Fujifilm TSX upgrade project. Collaborated with project team members to design, develop, and execute test suites to verify new products and features. Reported bugs and errors into TFS and provided detailed troubleshooting analysis.

Analyzed user stories, use cases, and requirements for validity and feasibility. Developed test strategies and plans that included testing at all levels of the technology stack (UI, API, database). Used Postman for API testing as well as various Mongodb tools for tests requiring database interrogation (Robo3t, Mongodb Compass).

Participated in all agile team ceremonies such as daily stand up, planning sessions, and team retrospectives.

Harvey Nash, Franklin, TN 10/2020 – 4/2021

Mobile Software Quality Tester at Amazon Services, LLC

Validated a web and native iOS / Android application developed for the Amazon Photos cloud storage service. Analyzed technical designs, developed test strategies, and communicated problem impacts to multi-disciplinary team personnel. Documented test cases into Testrail and executed testing inside of two-week sprints.

Filed defect reports into Jira and participated in regular bug triages. Compiled testing results and followed up on failures with SDET and product team personnel.

A+ Consulting, Rochester, NY 4/2015 – 4/2020

Software Quality Engineer at Kodak Alaris

Led the software quality assurance effort for a complex client-server application used by 100+ professional photo labs to automate professional imaging and large-scale print production. Analyzed business requirements, developed test plans, and executed testing within the Agile / Kanban framework. Performed manual and gray box testing as well as data validation testing using SQL Management studio (SSMS). Collaborated with remote software engineers to isolate defects and debug code. Used Jira to manage testing tasks, defect reporting, and fix verification.

Identified gaps and deficiencies in requirements, technical specifications, and testing documentation reducing the risk for pilot error and rework delays.

Tested a web and native iOS / Android e-commerce storefront used for selling digital and print products. Assumed subject matter expert role for testing a Paypal integration.

Liaised with an external solution partner to test new functionality for a cloud hosted ordering system. Used Confluence to stay current on offshore deliverables. Load tested system components using Postman improving test coverage over manual test methods. Used Fiddler to debug issues found during overnight load testing.

Acted as consultant for field service issues escalated beyond the core service team. Supported customer server upgrades and migrations through comprehensive technical documentation, reducing downtime at the customer facility by 25%.

A+ Consulting, Rochester, NY 4/2013 – 9/2014

Software Quality Assurance Analyst at Kodak Alaris

Tested a web and native mobile document scanning and workflow product that went from concept to delivery in 18 months. Validated a workflow architecture based on Sharepoint/Office 365, Silverlight, SQL Server and WCF services to perform OCR, bar code reading, image processing, and document export to outside repositories.

Delivered on sprint commitments within the Agile / Scrum framework. Proposed process improvements via retrospective ceremonies. Led effort to increase cross training amongst team members to broaden skill sets and increase team efficiency.

Planned and implemented test environments hosted in Azure. Collaborated with outside vendor to automate manual deployment processes using Powershell, reducing setup time by 30%.

EDUCATION:

A.S. Degree, Liberal Arts

Monroe Community College, Rochester, NY

Certificate, A+/Network+

CompTIA, Downers Grove, IL

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