Development Associate Customer Service

Monica C. Sylvanus

New York, NY *****

Cell: 610-***-**** E-Mail: ad7bpp@r.postjobfree.com

Summary: Proactive and organized Development Associate / Assistant with 3+ years of experience handling project development and customer service operations. Adept at managing correspondence, organizing events, and managing and supporting projects to enhance productivity. Excellent in handling fundraising reports and donor communications and utilizing great organizational, time management, and decision-making skills to maximize productivity.

Experience:

Debra of America - New York, NY - Programs Associate / June 2021 – January 2024

Coordinated comprehensive programs and fundraising initiatives for a non-profit organization dedicated to advancing research for a cure and offering essential programs and services to individuals living with the rare skin disorder Epidermolysis Bullosa (EB).

Managed the Wounded Care Program, facilitating the provision of free medical supplies vital for the care of individuals with EB, ensuring seamless distribution and meeting the critical needs of beneficiaries.

Spearheaded the Mentorship Program, overseeing all aspects from participant pairing to program enhancement, fostering a supportive network for individuals living with EB and facilitating valuable connections within the community.

Developed and executed various fundraising programs, including donor relations strategies, event planning, and project management, leveraging effective communication and organizational skills to drive engagement and support for the organization's mission.

Bisson-Callaghan Foundation - Wilmington, DE - Development/Fundraising Assistant / May 2016 – June 2021

Supported fundraising efforts and coordinated foundation activities for a 501(c)(3) non-profit organization dedicated to raising funds for Orphan Cancers, with a focus on Multiple Myeloma and Renal Cell Carcinoma.

Oversaw the management and editing of all written correspondence, ensuring clear and effective communication with stakeholders, donors, and supporters.

Played a key role in organizing and executing foundation fundraising events, contributing to their success through meticulous planning, coordination, and on-site management.

CariClub - New York, NY – Development Associate / July 2020 – September 2020

Executed diverse projects for a non-profit start-up aimed at bridging non-profits with beneficiaries, facilitating access to essential services and support.

Cultivated community relations by actively engaging with stakeholders involved with the organization, fostering partnerships, and enhancing visibility within the community.

Designed and implemented programs to facilitate connections between individuals seeking mentorship and professional colleagues, fostering a supportive network and facilitating valuable relationships within the community.

Octavia Project - Brooklyn, NY - Project Associate / January 2020 – June 2020

Directed projects for a non-profit arts education organization providing an interdisciplinary Summer learning program tailored for young women aged 14-18 in New York.

Played a vital role in coordinating social media efforts and managing program data, ensuring effective communication and engagement with program participants and stakeholders.

Produced and curated written content for the organization's website, delivering compelling narratives and informative materials to enhance visibility and attract participants.

Pratt Institute - Sustainability Department – Brooklyn, NY - Project Assistant / May 2019 – January 2020

Contributed to diverse sustainability initiatives at Pratt Institute, actively engaging in projects aimed at advancing environmental stewardship and sustainable practices across campus.

Played a key role in updating and enhancing the STARS Report (Sustainability Tracking Assessment & Rating System), ensuring accurate data collection and analysis to support the institute's sustainability efforts.

The Museum of the City of New York – New York, NY - Development Associate / March 2019 – May 2019

Collaborated with the membership department to facilitate membership renewal processes, ensuring timely and seamless renewal for museum members.

Maintained accurate and organized membership records, utilizing database systems to record and document membership information efficiently.

Proactively corresponded with members to provide updates on museum activities, events, and opportunities, fostering member engagement and satisfaction.

Actively engaged with museum visitors during events, providing assistance, information, and enhancing their overall experience.

Wegmans Supermarket - Concordville, PA – Customer Service Associate / August 2015 – December 2017

Provided exceptional customer support as a customer service associate within the Produce Department, ensuring a positive shopping experience for patrons.

Education:

Pratt Institute of Technology: BFA in May 2021 in Creative Writing with a Minor in Sustainability. Graduated with Honors.

Moore College of Art: Studied Illustration with a Minor in Creative Writing in 2016/17.

Skills:

Project Management, Salsa CRM Database Software, Microsoft Excel, PowerPoint, Google Docs

Activities / Interests:

Brooklyn Botanical Garden - Community / Children's Programs volunteer.

Brooklyn Cat Cafe - Volunteer

Reading, Writing, Environmental Conservation,

Presidents / Dean List: 2019, 2020, 2021

Pratt Envirolutions Club - President

Girl Scouts Silver Award References Available Upon Request

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