Ashlee Liggins
**** **** **** **, **** Hill, MD *0745 240-***-**** ad7bnm@r.postjobfree.com
Objective
Enthusiastic, ambitious and results-driven professional seeking an opportunity for advancement within a dynamic organization. Recognized for exceptional customer service, bookkeeping, problem-solving and organizational skills. Proven success in handling all aspects of business operations including account management, scheduling, event planning, and customer relations in fast-paced complex environments. Highly proficient in MS Office programs.
Highlights
Order processing
Certified in 10-key
Time management
Spreadsheet management
Microsoft Office proficiency
Meticulous attention to detail
Results-oriented
Self-directed
Excellent communication skills
Computer-savvy
Strong problem solver
Resourceful
Strong interpersonal skills
Pleasant demeanor
Customer service-oriented
Invoice processing
Advanced clerical knowledge
Multi-line phone proficiency
Critical thinker
Filing and data archiving
Education
Northwestern High School, PG Community College Hair Academy Professional Bartending School
201*-****-**** 2019
Hyattsville, Md Upper Marlboro, MD New Carrollton, MD Arlington, VA
HS Diploma Associates Degree Cosmetology License Bartending Certificate
Experience
10/2021- Present
Waitress-Bartender-Shift Supervisor Atlanta Restaurant Partners Greenbelt, MD
Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.
Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.
Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.
Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
Maintain an accurate and up-to-date manpower plan of Department staffing needs.
Prepares schedules and ensures that their department is staffed for all shifts.
Use the Fridays Recruiting Toolkit process to interview hourly Team Members, ensuring Team Members hired are fit with Fridays with Fridays.
Staff, train and develop their department’s hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.
Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
Perform liquor, wine, and beer check in to ensure proper invoicing.
Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
Prepare end of shift reports.
Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.
When acting as Manager on duty, oversee all of the restaurant’s operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent Guest experience.
Ensure great food is served to every Guest through managing all Team Members.
Manages inventory efficiently, accurately, and in a cost-effective manner.
Fosters open communication with BOH and FOH staff.
Ensure proper security procedures are in place to protect Team Members, Guests and Company assets
09/2020- 09/2021
Waitress then Bartender Dave & Busters, Capital Heights, MD
Maintains a warm, welcoming, “Corner Bar” atmosphere.
ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
Properly and promptly prepare, garnish, and serve drinks to Guests.
Engages with Guests by making drinks in front of the Guest using working flair.
Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
Upsells Guests on food or drink items when appropriate.
Keeps a clean, organized bar area.
Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
Following all relevant brand standards for service.
Builds Guests count by promoting specials and building a regular clientele.
Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary
.
02/2016-2021
Bartender Private Contracting DMV
10/2016 to 01/2019
Receptionist Hair Cuttery Greenbelt, Md
Warmly greeting clients
Assisting clients with retail
Taking pride in the overall appearance of the salon
Customer service
Demonstrate hair care product knowledge and
promote solutions to clients
Support salon experience through maintaining
Cleanliness and safe work areas
Possess strong interpersonal, oral communication
and listening skills
Operate retail systems,
Staying knowledgeable about hair care products,
Possess excellent communication and human
relation skills
01/2015- 12/2015
Waitress Mix & Mingle LLC Washington, DC
Greet guests and respond to guest inquiries and requests in a friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards.
Present and serve beverages to guests.
Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal state, local and company laws and regulations
Collect and process payments from guests using the point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
Stock and maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
Cut, store and ensure product quality of all beverage-related perishables.
Respond professionally to inebriated guests, as needed.
01/2009 to 05/2012
Salon Manager / Office Manager Nicki's Place Salon/Pieces Boutique Laurel, MD
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reviewed and approved billing invoices and expense reports.
Reduced and controlled expenses by improving resource allocation.
Pressed garments and hung them in garment bags for customers.
Collaborated with photographers and stylists to effectively elucidate the Piece Boutique brand merchandising standards.
Set up workstation and treatment room with necessary products, equipment and supplies
Promptly fielded all incoming phone calls and scheduled appointments.
Operated cash register to receive payments from customers. conducted weekly salon inventory.
-Created repeat business by developing long-term relationships with regular customers.