Customer Service Business Development

Tracy Berry

ad7bms@r.postjobfree.com 561-***-**** Boynton Beach, FL

SUMMARY

Seasoned Stylist with 16 years of diverse experience, including a recent role at Macy's managing a diverse client portfolio and exceeding sales goals. Proven expertise in visual merchandising, personalized styling, and fostering customer loyalty. Strong background in fashion, customer service, and business development, with a track record of converting dissatisfied customers into loyal clients. Seeking to leverage skills and experience in a Stylist role. WORK EXPERIENCE

Macy's Palm Beach Gardens, FL

Personal Stylist/Sales Associate Aug 2022 - May 2023

• Managed a diverse client portfolio, providing personalized styling advice for various events, leading to enhanced customer satisfaction and loyalty.

• Developed and maintained a comprehensive contact list, leveraging knowledge of individual client preferences to suggest appealing style ideas, contributing to increased revenue through personalized marketing.

• Demonstrated superior customer service skills by resolving issues effectively, converting dissatisfied customers into loyal clients, and assisting online customers with outfit inspirations, thereby improving overall customer experience.

Palmer Tax Group Boca Raton, FL

Customer Service Representative Supervisor Jun 2019 - Mar 2022

• Supervised a team of eight tax specialists, overseeing call monitoring, task allocation, and performance evaluations to maintain high service standards.

• Managed company-wide meetings and coordinated training schedules, enhancing internal communication and professional development.

• Oversaw essential administrative tasks such as payroll preparation, client-log updates, and refund processing, ensuring efficient business operations.

Service Finance Company, LLC Boca Raton, FL

Business Development Representative Mar 2016 - Apr 2019

• Developed and maintained relationships with contractors, effectively communicated the advantages of offering financing to clients, and successfully enrolled them onto our platform.

• Delivered high-quality customer service through regular check-ins with existing partners, addressing concerns, and providing solutions to any issues encountered.

• Transitioned into a VIP Concierge role, where I streamlined the process of connecting consumers with suitable remodeling contractors, coordinated appointments, and collaborated with various departments to ensure optimal contractor selection.

Banyan Finance Boca Raton, FL

Case Status Coordinator Oct 2014 - Mar 2016

• Effectively retrieved and updated status on personal injury cases, ensuring critical information was obtained in a timely manner.

• Fostered strong relationships with attorneys and paralegals through an average of 59 daily calls, facilitating smoother transactions and negotiations.

• Demonstrated proficiency in administrative tasks such as faxing, emailing, filing, and sorting medical documents, as well as updating client data in Salesforce.

Comcast Cable Miramar, FL

Sales Associate Oct 2012 - Mar 2014

• Streamlined communication protocols to efficiently respond to inbound customer inquiries and resolve promotional concerns while maintaining a high level of accuracy in data entry.

• Successfully negotiated account balances and facilitated the understanding of customer billing, while concurrently customizing packages that effectively met their preferences and requirements. Retention Representative Jan 2008 - Oct 2012

• Managed and resolved customer complaints effectively, diffusing high-stress situations and fostering customer loyalty through proactive problem-solving.

• Investigated and resolved billing issues while negotiating payment arrangements, ensuring the retention of high-value customers.

• Enhanced service features and program benefits, providing custom solutions that added value to the customer experience, and adjusted accounts when necessary to correct company errors or misunderstandings. Customer Service Representative Jan 2006 - Jan 2008

• Managed a wide range of customer service tasks, including handling inbound and outbound calls, resolving billing and delinquency issues, facilitating payoffs and refunds, and troubleshooting repair needs.

• Implemented comprehensive customer assistance, which encompassed educating customers on product features and billing cycles, setting up new accounts, negotiating unpaid balances, and providing necessary correspondence to ensure customer satisfaction.

EDUCATION

Santaluces Community High School

High school or equivalent

Beach, ND

May 2000

SKILLS

Sales • Marketing • Salesforce • Communications • Retail Sales • Microsoft Excel • Business Development • Management • Excel • Negotiation • Cold Calling • Pricing • Microsoft Office • CRM Software • Account Management

• Customer Service • Project Planning and Development • Risk Management • Budgeting and Cost Control • Quality Assurance • Leadership • Communication skills • Problem-Solving • Teamwork • Time Management

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