Customer Service Marina Del

Charles O’Neal

Phone: 213-***-****, Email: ad7bll@r.postjobfree.com

EXPERIENCE:

Costco, Marina Del Rey, CA Oct 2023- Present

Cahsier Assistant

●- Retrieving and organizing shopping carts from the parking lot

●- Assisting patrons with the packaging of groceries and facilitating the transportation of purchases to their vehicles

●- Ensuring the cleanliness and organization of the checkout area

●- Aiding cashiers in the scanning of merchandise, transaction processing, and management of payments

●- Maintaining optimal inventory levels by restocking shelves throughout the day

●- Delivering superior customer service through courteous greetings, attentive assistance, and effective issue resolution

El Torito Mexican Restaurant, Marina Del Rey, CA

Bartender, Server, Food Runner, Busser June 2022 - Sept. 2023

●- Curated an exceptional drinking experience for patrons, ensuring impeccable cleanliness and orderliness of the bar area while meticulously attending to the presentation of each beverage. Employed precision in ingredient preparation in adherence to established recipes.

●- Offered attentive service to diners throughout their dining experience, from order placement to payment. Maintained a proactive approach in ensuring the timely delivery of food and beverages, consistently checking on tables to meet patrons' needs.

●- Delivered exemplary customer service and promptly responded to guest requests and cleaning requirements. Demonstrated efficiency in clearing and sanitizing table areas to welcome subsequent guests.

Ralph’s Supermarket, Marina Del Rey, CA

Deli Clerk Jan 2022 - June 2022

●- Provided superior customer service while upholding stringent standards for product freshness and sanitation. Demonstrated expertise in slicing and packaging customer-ordered products.

●- Maintained optimal product displays by diligently restocking and rotating merchandise. Executed special orders with precision and efficiency, utilizing various equipment including meat and cheese slicers.

Instacart, Los Angeles, CA

Delivery Driver June 2019 - Dec 2020

●- Safely transported customers' food and packages to designated locations, ensuring timely pick-up and drop-off services.

Bootsy Bellows, West Hollywood, CA

Front Door Host/Security Guard June 2016 March 2020

●Enforcing exclusive entry protocols to admit authorized individuals only.

●Verifying IDs to ensure compliance with legal drinking age requirements.

●Conducting thorough bag checks and discreet pat-downs to prevent contraband entry.

●Maintaining order and resolving conflicts among patrons.

●Monitoring for signs of unruly behavior and intervening as needed.

●Assisting with crowd control during peak hours and events.

●Collaborating with security and management to address concerns promptly.

●Conducting regular patrols to deter criminal activity.

●Responding to alarms and emergencies, coordinating with authorities.

●Providing top-tier customer service while prioritizing patron safety and enjoyment.

Credentials:

- Accumulated 16 years of diverse security experience

- Alcoholic Beverage Control (ABC) Liscenced

-Accumulate 16 years of cultivated exceptional customer service

Education:

Santa Monica College (Theatre Arts), Santa Monica, CA - Fall 2014

Norman Thomas High School, New York, NY - June 2006

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