LAURA GRIMES
Charlotte, NC ***** +1-704-***-**** ad7bht@r.postjobfree.com
Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Sales
Management
Interviewing
Guest relations management Order accuracy Item
promotion
Restaurant Experience
Employee orientation
POS
Upselling
Serving Experience
Assistant Manager Experience
Restaurant Management
Cash Handling
Guest Services
Certifications and Licenses
Food Handler Certification
ServSafe
Front of House Manager, 12/2020 - Current
Mac's Speed Shop
Managing a fast pace high volume store
Handling customer complaints and inquiries
Make the schedule for all Front of house staff counting weekly inventory for liquor and small wears Maintaining labor and food cost with weekly inventory Lead Server, Head Trainer, Key Holder, 01/2006 - 12/2022 MAC'S SPEED SHOP
Applied communication and problem-solving skills to resolve customer complaints and promote long- term loyalty
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Maintained customer satisfaction by clarifying questions about orders and specialty items Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
High school diploma
Maryvale High School - Buffalo, NY
EDUCATION