Customer Support/Sales
Resume:
CAMILLE CULMER
CUSTOMER SUPPORT PROFESSIONAL
CONTACT
PROFILE
***********@*****.***
New Providence, Bahamas
My work history is comprised of front and back-office support. I understand the importance of genuine interaction and care needed for the front of the house while also respecting the dedication needed to properly manage the back of house. The last 5 years of my work in the financial services industry has greatly influenced my innovative thinking and willingness to succeed. From working independently on the sales desk completing Introducing Broker contracts and fostering new client relationships to managing client queries and addressing concerns on a customer support team unit. I thrive in any environment conducive to the success of a dedicated employee.
ACHIEVEMENTS
EXPERIENCE
-5 Years experience in online CFD Brokerage
-JD Powers Highflyer
-Training in Conflict of Interest, Antibribery & Information security
-FIU Certificate of Participation: AML/CFT/CPF Seminar
-Leadership Through Data Training-Intro to UK GDPR and Data Protection
-Leadership Through Data Training- Data Protection officer
Sales Executive/Customer Support Associate/Data Protection Office- LCG Capital Markets Limited
2019-2024
-Met targeted goals for new client deposits and projected trading volume
-Assisted with IB/MAM relationship contract set-up
-Maintain client relationship and retention via email, telephone and Live Chat
-Review and upload client verification documents where necessary
-Assist Compliance Officer in requesting client data for KYC Refresh
-Foster new client relationships by providing information on financial products and services.
-Assist HR with new hire interview and training
Customer Support Representative-Caribbean Bottling Company (Coca-Cola Bahamas)
2018-2019
-Receive customer orders via telephone, fax or email and assign driver delivery route
-Answer switchboard, direct calls and assist with customer queries
-Complete monthly ICE report and conduct routine site visits to observe Coca-Cola branding signage placement
-Complete daily log for family island delivery orders and contact those pending payment
-Complete weekly Expiration report and Price-point promotions for depot sales
Front Desk Coordinator- The Cove/Reef Atlantis
2017-2018
-Perform timed check-in and check-out service
-Provide concierge service by booking excursions, dinner reservations and spa services
-Use G/L codes where necessary to assist with guest service recovery
-Liaise with food and beverage audit to assist with billing enquiries/adjustments
EDUCATION
University of the Bahamas
2012-2016
BA in Spanish
STI Global Education LTD.
May 2024
Canadian Securities Course (Part1)
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