Customer Service Field

Lovepreet Singh

Email: ad7aop@r.postjobfree.com

Phone: 469-***-****

PROFESSIONAL SUMMARY:

Over 9+ years of experience in designing and developing solutions using different Microsoft technologies and frameworks as well as CRM solutions.

Experience in Microsoft Dynamics CRM integration with existing external applications.

Experience in Full cycle implementations and up-gradations in Dynamics CRM 2011, 2013, 2015 and 2016, Dynamics 365 CRM, Power apps, Power automation, Azure Logic Apps.

Experience in developing and designing CRM solution using Customer Service and customer Engagement with customer service hub and customer relationship using mine channel chat, customer service hub

Documentation of functional requirements and design of CRM based on business processes of the client organization.

Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.

Expertise in Service Management and Microsoft Internet of Things solution suite experience (Field One or Field Service experience connected to CRM)

Good experience in creating and managing Entity Relationships& Relationship Behaviors, Form Customization, View Customization and Ribbon Customization using Ribbon Workbench and Ribbon editor.

Adept at configuring and customizing Dynamics 365 to optimize business processes, enhance customer engagement, and drive operational efficiency

Expertise in developing the multiple power automated flows to automate workflows like events notification, sync the get notification and data collection.

Design and develop Dynamics 365 Power Apps (Canvas Apps, Model Driven Apps & Portals) to provide low code/no code solutions.

Experienced in online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment.

Strong background in JavaScript, C#, and Power Platform tools, with a focus on delivering high-quality solutions that meet client needs

Experience Woodford and offline HTML. Experience in integrating CRM with outlook and e-mail router.

Experience in developing the Database tables, store procedures, SQL Server 2005/2008/2012/2014/2016 and SSIS, SSRS.

Proven track record in managing data migration, integration, and developing custom workflows and plugins.

Experience with Microsoft TEAM Foundation Server for Code Repository, Deployment and Version control.

Development Methodologies and Tools - MSF Agile, SCRUM, Team Foundation Server 2010, AJAX

TECHNICAL SKILLS:

Web Technologies

HTML5, CSS, JavaScript, jQuery, XML, PHP, Fetch XML, XSL, MVC

Microsoft Technologies

Dynamics 365 CE CRM Sales, Marketing, Field Service.

Dynamics 365 for Customer Voice.

Power Platform – Power Apps, Power Automate

Operating Systems

Windows 7/8/10

Methodologies

Agile Scrum, Waterfall and Test -driven Development

Tools

Azure DevOps

Other Technologies

MS Visual Studio, 2012,2013,2015, Eclipse, MS office 2016, 2019, 2021

Programming

Language

C#, .Net

SQL Server

WPF, SSRS, SSIS, SSAS, and SQL Server, Data Tools

Version Control

TFS, SVN

Data base

MS SQL Server 2008 R2, 2010, 2012, 2016, AWS, Azure

Tracking Tool

JIRA

WORK EXPERIENCE:

Dynamics 365 CRM developer

Client: AETNA, CVS HEALTH, CT Aug 2023 – Present

Responsibilities:

Customized Dynamics CRM entities create multiple forms (security based) on entities, and added web resources, navigation links to achieve the business requirements.

Responsible for overseeing the company's requirements, deployment, testing and deployment of CRM projects.

Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365.

Implemented CRM solution using Customer Service and customer Engagement with customer service hub and customer relationship using Omni channel chat, customer service hub

Worked on portals, created online forms to capture the information electronically

Worked on creating security roles for portal contacts to modify access to the web portal for different users.

Integrated the CRM system with other enterprise applications and performed data migration tasks to ensure seamless transition and data consistency.

Ticket Documentation and provide detailed notation on client’s concerns related to MFP trouble history via Microsoft Dynamics 365 app/mobile/tablet, Microsoft Service Field Mobile, Field Service (FES).

Developed custom workflows and plugins using C# to automate business processes and extend the capabilities of the Dynamics 365 platform.

Conducted system testing and quality assurance to identify and resolve issues, ensuring the reliability and performance of the CRM solution.

Involved in Agile Sprint planning meeting Performed CRM system administrating including Configure system wide settings, setting entity and global auditing, setting duplicate record detection roles and schedule detection jobs.

Experience on Dynamics 365 Integration, Dynamics 365 is a product line of enterprise resource planning and customer relationship management intelligent business applications, System run on Microsoft Azure including Sales, Customer Service, Field Service, Marketing, Project Service

Provided training and support to end-users, helping them to effectively utilize the CRM system and addressing any technical issues they encountered.

Environment: Microsoft Dynamics 2016/2015, MS SQL Server 2014/2016, XRM Toolkit, HTML, jQuery, JavaScript, C#, ASP.Net, SSRS, SSIS, Visual Studio, JIRA, SharePoint, Microsoft Dynamics CRM SDK, TFS.

Dynamics 365 CRM developer

Client: Verizon, Dallas, TX June 2020 – Aug 2023

Responsibilities:

Led the design and implementation of custom modules and components within the Microsoft Dynamics 365 platform to address Verizon's unique business requirements.

Configured and customized entities, forms, and workflows to improve usability and process efficiency. Utilized JavaScript to enhance Dynamics 365 Portals, providing a better user experience.

Integrated Dynamics 365 with other enterprise systems and automated key business processes using Power Automate and custom C# workflows.

Developed workflows for out-of-box and custom entity in CRM 2015 based on user needs.

Worked on supporting the CRM 2011 production environment and resolving the issues for CRM production environment.

Worked on Premise, Upgrading CRM 2013 into dynamics 365 online.

Managed data migration and synchronization tasks to ensure data integrity and consistency across systems.

contributor in implementing cloud applications in Office 365 SharePoint Online, Workfront project system and Concur expense filing applications

Implemented security roles of MS Dynamics CRM 365 online in Power BI using the Row-level security (RLS) for the Sales and Field service modules.

Prepare the necessary warranty support (training, tools, spares.) together with Engineering and Field Service Departments

Designed dynamic row level security for entire Field service Module with different levels of users utilizing complex DAX functions within SSAS tabular model.

Developed Power Automate / Microsoft flow to automate lot of the processes.

Developed dynamic reports using CRM reporting interface and SSRS deployed it on the CRM that were used in the application depending on roles.

Conducted comprehensive system testing, including unit testing, integration testing, and user acceptance testing, to ensure high-quality deliverables.

Developed and maintained CI/CD pipelines using Azure DevOps to facilitate seamless deployments and updates.

Implemented advanced analytics and reporting features, providing Verizon with deeper insights into customer behavior and sales performance.

Environment: MS Dynamic CRM 2015, Asp.Net, C#, .Net, Agile, HTML, Power Platform (Power Automate, Power BI), MS Visual Studio, jQuery, Fetch XML SSRS.

Dynamics CRM Developer

Client: Sparsity Systems, Charlotte, NC Feb 2017 – May 2020

Responsibilities:

Working together with Microsoft Team as functional consultant for the Dynamics 365 CE implementation.

Involved in all phases of the project and had a meeting with Business Users to understand the requirements and provided feasible solutions.

Well versed in MS Dynamics 365 CRM for Customer Service, Marketing, Sales, Field Service, Service Automation

Designed the Dynamics 365 Forms, Business Process Flows, Fields etc.

Customized System Entities and forms, Custom fields, custom views etc.

Gathering and analyzing the requirements of the client.

Implementation of the sales, service, Order, and Invoice creation in CE

Created custom workflows and plugins using C# to automate business processes and extend the functionality of the CRM system.

Conducted rigorous testing, including unit tests, integration tests, and user acceptance tests, to ensure the reliability and performance of the CRM solution.

Organize cross-functional activities ensuring the program/project is completed on schedule.

perform data management tasks including import, export, and bulk detection

Provide project schedules and status reports and generate and validate the reports using Power BI queries.

Developed comprehensive documentation for all customizations and configurations. Created custom reports and dashboards using Power BI to provide actionable insights.

Streamlined sales and marketing processes, resulting in a 20% increase in lead generation and conversion rates.

Environment: Microsoft Dynamics 2016, 2015, MS workflows, MS plugins, C#, .Net Framework 4.5.2, Visual Studio 2017, Web API, SSIS, SSRS, CRM SDK, SQL Server 2014, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile.

Dynamics CRM Developer

Client: Posidex, INDIA May 2016 – Feb 2017

Responsibilities:

Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service using Dynamics 2016.

Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications and worked closely with the business users in leading the efforts to generate functional design document.

Implemented multiple power automate flows to automate workflows like events notification, sync the get notification and data collection.

Involved in customization and configuration in creating business units for tax filing for different organizations and loan approval process.

Building the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface.

Involved in On-Prem Implementations for Dynamics CRM 2016.

Implementing CRM Customizations and configurations.

Creating documentation to Migration workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.

Involved in On-line Implementations for Dynamics CRM 365.

Designed Web Resources, Plugins and Workflows.

Environment: Microsoft Dynamics 2016, 2015, MS workflows, MS plugins, C#, .Net Framework 4.5.2, Visual Studio 2017, Web API, SSIS, SSRS, CRM SDK, SQL Server 2014, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile.

EDUCATION:

Bachelor of Technology,2013

Jawaharlal Nehru Technological University, Hyderabad

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