Customer Service Beverage Server

Shandain Beckford Queens Village N. Y. ***** 339-***-**** ad7aln@r.postjobfree.com

Objective - My goal is to leverage my exceptional customer service skills, in-depth industry knowledge, and proven track record of effective teamwork to excel as a Food and Beverage professional. Also, to one day be the owner and manager of a multi cuisine restaurant. Education

Kenilworth Heart Academy (Jamaica) 2005-2006

Qualifications

H.E.A.R.T. Trust/N.T.A. National Vocational Qualification of Jamaica. Food and Beverage Level 2 Certificate H.E.A.R.T. Trust/N.T.A. National Vocational Qualification of Jamaica. Housekeeping level 1 Certificate. A project of H.E.A.R.T. Trust/N.T.A. & Tourism Product Development co. Team JAMAICA Certificate Experience

Caribbean Soul Restaurant (Queens NY)

Food and Beverage Server April 2021 – September 2021 The Door Restaurant (Queens NY)

Food and Beverage Server April 2018 – April 2021

Hyatt Ziva Hyatt Zlara (Jamaica W. I.)

Food and Beverage Server June 2016 – June 2017

Riu Palace Montego Bay (Jamaica W. I.)

Food and Beverage Server December 2013 – March 2016 Houseboat Grill October 2013 – December 2013

Food and Beverage Server (Jamaica W. I.)

Riu Hotel & Resort Montego Bay (Jamaica W. I.)

Pool Bartender August 2013 – September 2013

Hilton Vancouver Airport (Canada)

Food and Beverage Server May 2011 – July 2011

Best Personnel Industrial & Office Recruiting Experts Skilled Laborer February 2011 - January 2012

Holiday Inn Sun Spree Resort Montego Bay Jamaica W.I. Food and Beverage Server November 2008 - December 2008 Ritz Carlton Hotel Resort and Spa

Banquet Server September 2007 – December 2008

Assistant Server April 2007 – September 2007

Lounge Attendant November 2006 - April 2007

Blagrove’s Training Restaurant Kenilworth HEART Academy Trainee Server March 2006 – November 2006

Hobbies Surfing the internet socializing listening to music and watching sports. Skills

Customer Service: Exceptional ability to

provide excellent customer service, ensuring a

positive dining experience for guests.

Food and Beverage Knowledge: In-depth

understanding of various cuisines, menu items,

and drink selections, enhancing the overall

dining experience.

Teamwork: Proven track record of

collaborating effectively with colleagues and

kitchen staff to ensure smooth operations

during busy shifts.

Communication: Strong communication skills

for interacting with customers, taking orders,

explaining specials, and addressing any

concerns.

Adaptability: Experience working in diverse

settings and the flexibility to adjust to different restaurant atmospheres and customer

preferences.

POS Systems: Proficiency in using point-of-sale

systems to efficiently process orders, manage

bills, and handle transactions accurately.

Upselling: Skillful in suggesting additional

menu items or drinks to customers, increasing

overall revenue.

Contact this candidate