Customer Service Retail Sales

PAUL SMITH

Multifaceted Professional seeking Finance Internship Opportunities with a reputable company offering integrity stability and growth

EDUCATION

Western Governor’s University

**** - ****ent

Bachelor of Science Finance

Ben Davis High School Vocational Culinary Program

1996 – 1998

WORK EXPERIENCE

Advantage Solutions Inc. - Retail Sales/Merchandising

June 2016–Present

Responsible for reporting on clients’ products as well as rotating and restocking

Managed proper and impactful merchandise displays outside of stores HQ driven zones

Providing outstanding customer service with a professional attitude and positive outlook

Recommending strategic merchandise locations which result in improved product sales

Suggestions on upcoming sales and promotions and accurate volume of the product

Excellent knowledge of products and communication through sales sheets and other sales info. Proven ability to answer customers and provide answers to alleviate any concerns

DBI Beverage San Francisco - Sales/Merchandising

September 2016–June 2017

Responsible for ensuring that products and brands are represented effectively in stores Creating a positive customer experience in a retail environment

Merchandising display set up within the company’s guidelines

Resolving customer concerns, product exchanges and returns in a professional manner

Organizing the effective and efficient utilization of storage space

Working closely with the management and marketing team to increase sales

Recommending brand, price point and buying depth strategies

Reporting on mark down strategies, current performance and market trends

Consistently delivers exceptional customer service

Believes in being a customer’s only phone resource

An excellent rapport with store management and employees

Gregoire, Oakland - Sous Chef/Restaurant Manager

April 2013–September 2016

Managing 6+ employees, providing guidance and support

Ensuring food service and quality meets the highest standards

Supervision and direction provided to staff

Maintaining and overseeing standards of kitchen hygiene and sanitation

Ensure food preparation procedures for quality, uniformity and accuracy

Prepared individual and catering orders, as needed

Supervised and managed product delivery and storage

Excellent customer service

Atrium at the Cedars, Portland, ME - Sous Chef/Kitchen Supervisor

April 2013–September 2016

Managing 6+ employees, providing guidance and support

Ensuring food service and quality meets the highest standards

Supervision and direction provided to staff

Maintaining and overseeing standards of kitchen hygiene and sanitation Ensure food preparation procedures for quality, uniformity and accuracy

Prepared individual and catering orders, as needed

Supervised and managed product delivery and storage

Excellent customer service

Ensure food preparation procedures for quality, uniformity and accuracy

Prepared individual and catering orders, as needed

Supervised and managed product delivery and storage

Excellent customer service

Stockyard Food & Spirits, Brighton, MA – Line Cook

July 2006–August 2009

Line cooking in a fast-paced environment

Executed various food preparation responsibilities

Support staff as needed

Maintained high standards of cleanliness and ongoing communication among team members

SKILLS

Sales, Inventory Management, Budgeting, Leadership, Reporting,

Distribution, Merchandising, Survey completion, Incremental Sales,

Forecasting, Sales Pipeline Maintenance, Auditing, Time Management,

Team player, Annual Review preparation, scheduling, receiving, order

Management, Hosting, New Hire Onboarding, organization & sanitation,

Report writing, Presentation, catering, bookkeeping

Technical Skills

Microsoft Office, Oracle, Okta, Slack, Aim, Jet

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