Customer Service Representative

Tora’ Hicks

CUSTOMER SERVICE REPRESENTATIVE

Columbus, GA 706-***-**** ad79ib@r.postjobfree.com

Objective

Detail orientated and focused Medical Biller showcasing two years of experience managing complex clerical and accounting functions to ensure accurate and timely patient billing. Highly experienced in insurance verifications, maintenance of third-party billing records and ensuring claims are processed with accuracy and confidentiality. Strong track record of handling complicated assignments and problem solving on the spot. Recognized my ability to work in a team as well as individually while mastering customer expectations and new technologies.

Experience

Enterprise, LLC. Customer Service Representative, Sr 2017-present

Perform various administrative and basic accounting functions such as: research &billing support tasks, accounts receivables, transfer and key logs and process customer billing payments.

Take incoming calls- rate quotes, general questions, handling over 1000 calls a month.

Problem solve on every call when handing complaints and billing issues

Sitel Customer Service/Claim Adjust 2022-2023.

Performed simple claim adjustments for Blue Cross Blue Shield of NJ.

Educated customers on insurance benefits.

Gathered data from a variety of sources to simplify billing and organize accounts.

Protected myself from fraud and abuse by double checking to ensure that all coded data accurately reflected the service provided.

Performed with accuracy by entering data correctly and conducting research to answer questions.

Education

Troy University, BS Social Science 2003-2005

Skills & abilities

Diploma, Medical Terminology

Certificate, Medical billing and coding ICD 10 & 11

Problem solving

Communication

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