Customer Service Medical Billing

SHAREE TALBERT

*** ***** ***** ****** **********, VA 22314 571-***-**** ad79he@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, backed by strong leadership skills and 5+ years of medical administrative support experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Consistently successful in motivating and leading team members to top performance.

Communicate in a clear and concise manner to ensure satisfactory customer service.

Effectively prioritize work to ensure efficiency.

American Heart Association – Certified in BLS and CPR.

Communication Platforms – Skype.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Alexandria Pediatric Dentistry – Alexandria, VA 01/2018 – Present

Medical Administrative Assistant

Serve as initial point of contact, greet patients, and maintain a warm and welcoming atmosphere.

Take incoming telephone calls, update patient information, and maintain files.

Ensure strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Knowledgeable in legal, secretarial and office practices.

Harris Teeter – Alexandria, VA 12/2016 – 12/2017

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

Department of Social Services Hyattsville, MD 04/2005 – 05/2016

Case Manager

Reviewed 20 daily cases, determined customer eligibility, and ensured documentation for food, medical, and monitory resources were accurate.

Ensured the day-to-day administrative needs of the establishment were fulfilled.

Maintained files and kept all information confidential.

Answering, forwarding, and screening phone calls.

Sorting and distributing mail.

Provide excellent customer service.

Scheduling appointments

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