Credentialing Specialist III

S A R A H C A P EN

S C A P E N * * @ G M A I L . C O M ( 7 2 0 ) 4 6 9 - 1 5 4 5

SUMMARY OF QUALIFICATIONS

Accomplished Credentialing Specialist III with expertise in managing provider credentials, ensuring compliance with regulatory standards, and driving operational efficiencies. Highly organized, detail-oriented, and dedicated to delivering exceptional results. Experience delivering achievement through strategic initiatives and marketing campaigns while coordinating across functions and teams. WORK EXPERIENCE

Credentialing Specialist III December 2020 – June 2024 Aya Healthcare Remote

Placed, supported and managed compliance for 145+ contracted healthcare professionals each quarter across five medical facilities in three states for a large healthcare organization. Oversaw desk-level operations by qualifying 12-15 contracted healthcare professionals per week in a variety of roles and functions to ensure compliance with client facility requirements and state regulations. Coordinated the completion and delivery of laboratory tests, immunizations, certifications and state licensure for contracted healthcare professionals while managing multiple deadlines. Managed logistics, removed obstacles and crafted onboarding solutions with contracted health professionals, facility staff and a variety of private and public agencies through effective communication and high levels of customer service.

Streamlined credentialing processes and reduced time to placement for client facilities. Created and tailored first day instructions for each placed healthcare professional in coordination with account managers.

Communication and Marketing Specialist November 2017 – October 2020 Greenwood Pediatrics Greenwood Village, CO

Oversaw, developed and improved patient onboarding and tracking, digital and print communications and social media campaigns for a medical practice with three offices, 11 physicians and 2100+ patients. Created all company marketing collateral, including print, web content, and product data sheets. Established all new patients and managed the patient database. Implemented and maintained the Appointlet scheduling system for new patients, increasing new patient acceptance 14% from 2018 to 2019.

Led the redesign and rebranding of the company website, monitored alerts on website from potential clients and current patients and created and updated content related to COVID-19 alerts and information. Created email marketing campaigns that drove lead generation and customer retention. Developed and implemented successful social media campaigns that increased brand visibility and engagement.

Managed responses to online patient reviews and reach out to patients to ensure satisfaction. Coordinated with 10 physicians across three offices to ensure company branding is consistent and timely. Established and marketed Baby Bistro, an informal gathering for new moms and their babies, in collaboration with lactation specialists.

Patient Representative August 2014 – May 2018

Greenwood Pediatrics Greenwood Village, CO

Provided exceptional customer service to patients and their parents for a pediatric medical practice. Scheduled appointments, assisted with check in, addressed inquiries and resolved concerns while managing high-volume call traffic and training new patient representatives. Managed confidential patient data in an electronic medical records system while ensuring regulatory and legal compliance.

EDUCATION

Bachelor of Arts (B.A.), Communications Graduated May 2014 Colorado State University Fort Collins, CO.

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